Check-out ends at: 11:00
9500 Wilshire Blvd, Beverly Hills, CA 90212, USA - Beverly Hills, California - U.S - 90212
Check-out ends at: 11:00
No wardrobe space or draw space.
Reviewed 7 august, 2022
Having just checked in to a one bedroom suite at a cost of well over $1300 per night I am amazed to find that there is what can only be called a broom cupboard being passed off as a wardrobe. To make things worse this is where the safe has been installed just high enough to make half of the cupboard unusable for hanging. There is a small desk about 15” deep with three draws and two single draw bedside table/nightstands to put clothes in. Do not book this hotel if you want to bring clothes for any more than overnight as you won’t have anywhere to put them. They did offer a portable clothes rail to put in our room but that leaves my wife feeling more like a student in digs than the Pretty Woman we were hoping for. If you’re a foodie then you’ll also love the reception as all we could smell on check in was the restaurant. Other than that the staff are impeccable and the location is fantastic.
Poor room service - total lack of accountability
Reviewed 31 july, 2022
Pros: Rooms are nice and modern. Some staff are very friendly. Cons: It a big one. Ordered room service at 9am this morning. They told me the meal would be in my room in 25min. An hour later I call to see what’s going on. The lady tells me she will check on it. At 10:20am I call again. She asks me to repeat my order. Says she will check on it. At 10:40am I get a phone call from a guy. He says he just got the order and it will be in my room by 11am. Amateur hour! And no one took responsibility and owned up to a mistake. For the room price this is insane. Plenty of other luxury hotels in the area to choose from.
Lacking care and attention to detail
Reviewed 27 july, 2022
OK stay at BW but significantly worse than previous trips, just not really good enough in all departments, service, cleanliness and focus. Not bad enough to not risk staying again but this once great hotel needs to focus on getting back to winning ways otherwise it will suffer in such a service rich city versus other hotels.
No security, dirty room
Reviewed 25 july, 2022
Stayed here on a business trip on a Monday night. Got a free upgrade to a suite. When I arrived at the hotel, there was no security at either tower. Any thug would be able to just walk in. Water pressure was poor. And I found candy and dirty garbage wrappers in the bedside drawers that were not cleaned out. This felt like a 3 star hotel at best, not a four seasons. Would not stay again.
Great hotel that takes care of all your needs
Reviewed 22 june, 2022
Enjoyed our stay. The location is perfect for shopping on Rodeo Drive. Great restaurants in the hotel. Staff is amazing and very attentive. They went out of their way to make my 10 year old son feel special. We can’t wait to come back!