Based on 1079 review
Select the date of your trip
In the very heart of Beverly Hills - The Peninsula Beverly Hills is tucked away in one of the most prestigious residential locations in Los Angeles. The hotel is within easy walking distance of the financial and shopping areas of Century City and Beverly Hills - including Rodeo Drive. The Getty Center is just minutes from the hotel and well worth a visit. Museum row on Wilshire Boulevards miracle mile houses a collection of interesting museums that includes the Los Angeles County Museum of Art.*** To learn more about our COVID-19 Hygiene and Safety Protocols - please visit peninsula.com/safety...More details
Check-out ends at: 11:00
Reviewed 30 november, 2021
I must admit I was rather disappointed with my stay here at the Peninsula Los Angeles. The Peninsula brand has such a great reputation for impeccable service but during my stay, I felt like everything missed the mark. I booked with the AmEx FHR program and the GM offered me an upgrade, but there was confusion and misunderstanding during the first several hours of our arrival there regarding my room (eventually this was fixed, and the upgrade was not expected and greatly appreciated). Aside from the upgrade though, everything else was disappointing for a five-star hotel at $1,200/night. For a property with under 200 rooms, you'd expect more personalized service. Nice property, nice "hard product" amenities. Champagne at check-in. Welcome fruit plate, welcome tea service. Initialed pillowcases a nice touch. Peninsula standard amenities. The room amenities were fine. Normal tub and shower, nothing crazy spectacular. No bath salts or bubble bath. They have a Rolls Royce hotel car that can drive you anywhere within a 5 mile radius. Staff service sub-par The lobby area is highly populated with a lot of traffic because of the Belvedere restaurant and the afternoon tea offering, so much that I believe it does get in the way of guest services. The staff seems constantly busy and barely notices you. When I was checking in, I was waiting as two front desk agents talked for 5 minutes behind the counter between each other without giving me so much as an acknowledgement that I was standing there or that they would be assisting me shortly. The staff also does not greet you when you pass them. I woke up the next morning with an eyelash growing inwards and poking me in the eye. I called guest services to ask if they had either tweezers or an eyelash curler. The agent flatly said no, as if my request was absurd. I did explain my predicament (my eye was red for two days). At a typical five-star hotel, I would have appreciated either 1) an offer for someone to run to the drugstore to pick up a pair of tweezers (at my cost) or 2) some type of suggestion on where I can go to get one. I believe true service is tested at the level where you are asking for something out of the ordinary like this, and this property fails. Dim Sum was horrible Have been to the Belvedere restaurant several times, which is always excellent, but was really looking forward to the evening dim sum here. I almost fell out of my chair because it was so terrible. We ordered an assortment and they were all bad. The xiao long bao skin was thick, bloated and they serve it in those foil cases. The har gao was pasty and mushy on the inside and exterior was overcooked and gooey/pasty. I've had better microwave Dim Sum. This is a big shock because Peninsula Hotels is an Asian owned/operated hospitality chain based in Hong Kong. I would figure that many loyalists check in to here from Hong Kong. I cannot imagine why they would serve Dim Sum like this. I emailed management, and the GM did not respond, but the front desk agent did simply that they would let the kitchen know my feedback, and then they took that meal off the bill. That was very nice, and not necessary, but I felt like I was going out of my way to warn them about this ("has anyone tried this dim sum? how can you allow this to be served at this prestigious property this way") and not a word from the GM. FHR Experience Room was booked with AmEx FHR and was given an upgrade to the junior suite, and we had a $60 breakfast credit and a $100 dining credit. Would I stay here again? No.
Beautiful Tea at the Living Room
Reviewed 29 november, 2021
I had a birthday tea at the Living Room, which was a wonderful experience. The service is always excellent, I loved my choice of tea and champagne, and I enjoyed the food. Some of the pastries and the brioche in the lobster roll were a little dry, but all the other savory sandwiches were lovely and I love the scones!
Always special and forever memorable
Reviewed 22 november, 2021
The Peninsula BH is a thoroughly enjoyable treat! Fantastic location, lovely furnishings, extremely comfortable rooms, spacious bathrooms, delicious food, beautiful rooftop pool and the most personable service! Recently stayed to celebrate my daughter’s 15th birthday…the team made it extra special and my daughter feel treasured. The team here knows how to make loyal followers.
The Peninsula in Beverly Hills …a perfect experience!
Reviewed 11 november, 2021
The service at this property was the best my husband and I have experienced in any 5 star hotel. From the gentlemen who greet you at the front door, to the folks behind the front desk, the room service staff and the housekeeping staff, every single person seemed sincere in their offer of help and willingness to do or get us whatever we needed. The room itself was divine…. Beautifully appointed and spacious …. We could have lived in that room for months😊 Congratulations to the GM of the hotel; you have done an outstanding job of training your staff …. We wouldn’t think of staying anywhere else when in Los Angeles.
Peninsula for life!
Reviewed 29 september, 2021
There is a reason the Peninsula gets such high ratings… because it’s perfect. The hotel earns its 5-star rating top to bottom. Stand out moments: - Seeing the pillow on the bed custom embroidered with my initials (yes you can take it home with you as well) - Having complimentary use of the house Rolls Royce and driver to take me shopping and pick me up afterward - The incredible staff all over the building, but notably Edward in the Living Room Location and Getting There: The hotel is perfectly located right off Wilshire and within walking distance to Rodeo, that is if you don’t want the house car to take you instead. You can pre-organize a Peninsula car to pick you up from LAX or take a taxi/Uber instead. Room: I booked the standard King room, which had ample space and lovely antique furniture. I personally love the old-school vibe and hate how soulless some modern hotels take it. The room felt comfortable and warm. The bed is a dream, linens and towels soft and plush, and lots of plugins. Fresh fruit as well as a note from the general manager were waiting for me upon arrival. The bathroom had lots of space and a really deep tub, which is so relaxing. Dining: I had lunch at the rooftop restaurant beside the pool, martinis, and snacks in the club bar, and nightly dinner in the Living Room, which serves Dim Sum as well as other menus. The rooftop restaurant can be breezy, so bring a sweater. The Club Bar is super classy, dark, and usually has a live pianist playing. Steve, the bartender makes a mean icy Vesper martini. The Living Room also had live entertainment each evening I dined there, which made the dinner more memorable. For Dim Sum, I highly recommend the shrimp dumplings. Edward and his team in the Living Room are so accommodating and give impeccable service. Thursday’s at 5:00 pm there is a cocktail making lesson in the lobby which was fun. All in all, every staff member I encountered always did their best to make me feel at home and were always happy to help in any situation. While the Peninsula does come with a higher price tag, I believe it’s a property that is worth every penny. Can’t wait to stay with them again!