Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Pesimo.Te mienten y te cargan importes a posteriori
Opinión escrita el 1 de Decembre de 2019
Nos acosaron ni bien estábamos por ingresar al control de pasaportes, enviando nos mensajes! Yo ingreso a partir de las 16 hs cuando me da la gana. No obstante, ante tanto mensaje, pregunté si podía ir antes del check un, y me dijeron que si. No me informaron de ningún suplemento.
En el hotel, preguntamos hora del check out, y nos dijeron que no había problemas, que podíamos quedarnos hora de más, puesto que no había ingreso de gente ese día. No nos informaron de ningún cargo. No existe en Booking, ninguna información al respecto
Booking, se comportó de mil maravillas
A los 4 días de irnos, recibo un cargo en mi tarjeta de 35 €, por ingresar antes e irme después! Menos mal que, mediante captura de pantalla, envió los mensajes de este establecimiento, y Booking, me ingresa 25€ para terminar este problema
A nadie recomiendo este establecimiento.
La atención al huésped, debe ser respetuosa, honesta y sin cobros adicional es fraudulentos!
Opinión escrita el 29 de Agosto de 2021
Absolutely filthy place. Description is nothing like reality. I have never stayed anywhere as disgustingly dirty as this place. The breakfast was a tray in the room of a couple of prepackaged items and a carton of milk in a dirty fridge that had been opened. We couldn’t get away quick enough. This place has got to be a health hazard. Do yourself a favour and stay away
Opinión escrita el 28 de Novembre de 2019
I am writing to express my strong dissatisfaction with Arden House.
My wife and I decided to travel to Birmingham to celebrate my grandaughter 5th birthday with her and we have booked a room on the 24th November with you (room 4)
First the moment I landed I received a text message asking me the time I was going to check in which I responded that I didn't know, "sometime after 4pm "(cause we were celebrating the birthday party)Then you asked me for specific time which I didn't know by then, therefore I asked if I could go now (around 11.30 just before the party started to leave my lugagge) and somebody replied just "YES"(nothing else)
Second While I was doing the check in, I was kindly told I could do late check out (after 10 am) because the room I stayed was empty the following day so there were no rush to leave and I accepted and left it by 10.40 am
Today I have checked my credit card and i found an unexpected charge of 35 euros from Arden House. After speaking with a woman on reception I was informed they were for early check in and late check out.
I must mention that my daughter lives around the corner from the hotel (on Land lane)therefore I didn't need to check in earlier or check out late. I was never informed about any extra charges by your employees. This charges are also not specified on your link in Booking.com
I hope you agree with me that this service is extremely unacceptable. It is not the kind of treatment I would have expected from a 4 star hotel. I am very disappointed for this bitter experience.
I appreciate your review of this matter and a refund of this extra hidden charges.
Please see below conversation by WhatsApp.
Jorge Velasco Barragan
Near to Arena
Opinión escrita el 18 de Novembre de 2019
It was ok but lacked the attention to detail for example the spare pillows had no pillowcases on the glass vase in the room looked as though it had not been cleaned for months.The bedroom carpet could have benefitted from cleaning.The furniture in the breakfast room looked thick with dust and the stairs looked as though they needed a clean
The breakfast was advertised as a full one but there was no bacon.
Felt hurried at breakfast was not a relaxing affair.
Felt it was expensive for what it was
Midweek over night
Opinión escrita el 14 de Octubre de 2019
One of those reviews I almost don't want to leave in case it's full next time I visit.
Excellent little place. Courteous, professional owner, clean and comfortable accommodation and a short drive from the NEC.
Will be staying here again. Thankyou