Calificación por los huéspedes
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Great breakfast close to pre pandemic
Opinión escrita el 26 de Julio de 2021
The room was clean, the staff was friendly and the wifi was fast.Nothing to complain about. Good quiet location. You could eat breakfast in the designated room (this is in the post vaccination phase of the pandemic.) The food was good and a step up from the bagged breakfast that some places are still doing.
Opinión escrita el 24 de Julio de 2021
My family and I traveled to The Southern Maine Coast mainly to go to Kennebunkport which is about 11 miles away from the Hotel by car. This hotel is a great option if you are traveling with family as the hotel staff, mainly CJ the front desk manager was attentive to all requests even our small ones for extra towels and extra room amenities! This Hotel was very clean which is welcome due to the pandemic times that we are living in and, the rooms were big and the beds were comfortable. The breakfast was also very tasty! I highly recommend this hotel to anyone traveling to The Southern Maine Coast!
The Stay That Wasn’t
Opinión escrita el 22 de Julio de 2021
After a family event was scheduled for Biddeford in mid July, we looked for a room for a Saturday night. The Holiday Inn Biddeford was closest to the event and we reserved a room on May 23, 2021.
Three days prior to our arrival date we received an email from Holiday Inn confirming our reservation. I then called the local number for the hotel to ask a question. At this point I was told that we had cancelled our reservation the day after we made it. This NEVER happened. I was passed on to a manager, who again said they were sorry but the reservation had been cancelled and they were full for Saturday night. I asked how it was possible to receive a confirmation email, and then be told we had no reservation, how does that make any sense?
I got nowhere with the employee at the hotel, not even an offer to be put on a call list in the event of a cancellation. I have proceeded to make contact with Holiday Inn’s parent company, both by phone and email. I received a bit more compassion from the agent on my phone call, but the result was the same, sorry no room available.
We put our name in with several local motels, guest houses, etc., who all were full being a heavy tourist area in mid July. We finally were ready to cancel with our family, and received a call Friday afternoon from the Lodge at Kennebunk, who had a cancellation. So we were able to attend the event.
Bottom line is the shoddy, don’t care attitude, and treatment from the Holiday Inn Biddeford. And we have received no further comments from Holiday Inn corporate.
Buyer Beware, if you book at this hotel!
one night - COVID era
Opinión escrita el 5 de Octubre de 2020
one stay during youth hockey road trip. Right next to the rink! Room was super clean; but felt dated. towels clean and soft. HVAC worked great. Very quiet place - off of main road in an office park. Breakfast was very limited due to COVID, but lite fare was offered along with coffee and tea.
Very Hit Or Miss
Opinión escrita el 12 de Agosto de 2020
Kind of a tail of two properties. On the one hand, the rooms are nice.
Problems: NOT Pet friendly, even though it was listed that way on third-party booking sites; 15 minutes from the closest beach, essentially nowhere; trash in the parking lot, rude management, a promised bagged breakfast option that never materialized.