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Opinión escrita el 7 de Octubre de 2016
Habitación/cabaña preciosa, tranquila, relajarme, barata, personal excepcional. En fin un lujo y un placer haber estado en ese alojamiento. Repetiré seguro pero más tiempo. El pueblo es un lugar verdaderamente idílico
Opinión escrita el 4 de Abril de 2021
First off, this property and cottages are really cute and old. However, we did have some issues with our cottage (#13). As soon as we walked in, we smelt marijuana mixed with cigarette, all of the windows in the cottage were open, so I'm sure housekeeping was aware of this. These are advertised as non-smoking. We loved how cute the cottage was and we know it is older; however, the floor was extremely gross. I walked barefoot across the room because I forgot some things for my bath. The bottom of my feet were black after taking maybe 20 steps? The floor is extremely damaged also which could be contributing to it not being able to be cleaned properly. The floor was peeling up and lifting. Also, when we went to use the little dining table, we found it to be dirty and one of the chairs felt like it was going to fall apart. When we went to bed, I turned on the night stand light to find crumbs of marijuana left on it and also found it on the floor next to the bed. I notified Cathy and she said she would let the onsite manager know about it, but nothing else came about that. They do have very minimal kitchenware and a hand sink to wash it in.
Otherwise, the location was about a 20 minute walk to the downtown area which wasn't too bad for us, but I think next time we will stay closer to the downtown area. We did enjoy the tub in our studio as it is of course the highlight of the room. It also has dual shower heads which I've never seen before so those were nice too.
I do not think it was worth the $422 that I payed for 2 nights, but we still were able to enjoy our stay here.
Terrible customer service - only interested in getting your money.
Opinión escrita el 22 de Abril de 2020
Would not refund or discuss comparable rain check when our reservation for mid-April was cancelled due to Covid-19.
We booked online March 9th. We tried to contact management to reschedule or get a refund within 2 weeks of making
said reservation. About 10 days later we received an email from them offering a rain check as long as it fit within 6 months,
did not include Friday, Saturday or Holidays. We paid for 5 nights that included the full weekend. We responded letting them
know our ideal rain check. After no response we gave a follow up phone call on the 9th of April. My husband briefly
spoke with a women who couldn't be bothered enough to email us back with a yes, no or alternate solution
to begin with. She said she didn't know if management could give a rain check for the following year but said there
was no one else to speak to about this when my husband asked for a manager. She gave the info at email address. He emailed. Again, no response. We were supposed to check in 4/15 and leave 4/20. I emailed again on 4/20 offering a
different rain check date that met all their requirements and still no response. Now We're out
the entire amount of our reservation. We looked forward to our wedding anniversary/joint birthdays in
Big Bear every Spring. Sleepy Forest has kind of ruined it for us. All they had to do was be decent humans and work with us
on coming up with an alternate date. They only seem willing to take our money and give nothing in return.
Construction in adjoining room without any regard for guests
Opinión escrita el 17 de Febrero de 2020
Feb 2020, ski trip. Power tools, hammering, banging in adjoining room (very thin walls) from 3pm, until 8 PM! The only reason the loud construction even stopped was because I had to call and complain that it was happening. I paid $180 for 1 night through airbnb for this room, and can hardly believe that price for the lack of peace & quiet. The room was dated, yet adequete with fireplace and jacuzzi. But even the faucet in the jacuzzi dripped all night which can not be turned off. I got a "sorry" from whomever was texting with me, but nothing else was said or done. I'm quite displeased to say the least.
Opinión escrita el 19 de Septiembre de 2019
This place is located not too far from the restaurant and 7-11 and has all the things required for a quite weekend to be spent. The cabins are small but they are comfortable enough for a couple for a couple of days. My partner booked the place and we had a good time being here.