Seriously Damages the Hilton Brand
Reviewed 13 September, 2021
Firstly let me apologies to all the staff who work hard at this hotel, those that could help did so and i don't have an issue with any of them. I'm well aware of the challenges the hospitality industry has been faced with.
However this hotels biggest issue is the noise in the rooms. Its horrendous. It is possibly caused by oscillating pipes or something vibrating on a beam. It wasn't just in my room but throughout the hotel. My colleagues who were 6 or 7 floors away from me had the same issue and its wasn't an anoying little noise, it was loud and as an estimate I would say maybe up to 80 or 90 db's. It was not constant, but random, and repeatedly happened throughout the day and the night and would wake me up quicker than my alarm.
Hotels response was 'we are aware' and 'engineers are looking into it'. but I've since learnt that its been a problem for months as the reviews on here evidence. I literally had to go out and buy some ear plugs but even that didn't help.
The rest of the hotel feels dated. I read another reviewer on here describing it as a Travelodge in disguise. I would expect better at a modern Travelodge but yes, that sentiment fits.
Sadly this experience has coloured my opinion of the Hampton and the Hilton brands and I will avoid them from now on. I certainly will not be back here again.
If anyone from Hilton or Hamptons reads this and would like to hear first hand I will be happy to talk it through with you.
Well located and good value at the right price
Reviewed 12 September, 2021
Had a comfortable stay for a Saturday night out in Birmingham, only 3 stars as there seems to be a significant plumbing problem as each time you turn on the tap or flush toilet there is a tremendous racket. I mentioned to receptionist who said that the manager is aware and is trying to fix but if they don’t, they will continue to score lower than they should. Buffet breakfast is adequate and plentiful. I booked using a groupon deal and at that price still a no brainer but at any price over £80 for the weekend I would potentially go elsewhere. Also car park can be difficult to find as it’s on a street with many car parks and the Hamptons is right at the end immediately before some temporary traffic lights, better signage required here I think.
Don’t be fooled by “Hilton” in the title!
Reviewed 9 September, 2021
1st nights sleep was ruined by my room (1606) being right next to a fire door that slams. Woken approx 6 times during the night.
2nd night, the air conditioning broke and the room crept up to 25 degrees - way too hot to sleep soundly in and whenever I did drop off, the bloody door slammed again waking me up.
Spoke to reception and was told “I’m not an engineer” when I asked what could be done.
This is not a Hilton, it’s a travel lodge in disguise.
Reviewed 8 September, 2021
We stayed here whilst on a night out in broad street, the room was set out so lovely, it was very clean. The bathroom was also clean however the door wouldn’t shut properly and kept sliding back open. The other issue was the water pipes would not stop making loud noises and you could hear it when other rooms used their facilities as well. It needs to be fixed as it’s very irritating. Other than those 2 things I’d recommend.
Disappointing stay at Hampton by Hilton Birmingham
Reviewed 5 September, 2021
Having stayed in Hampton by Hilton before, we were quite disappointed with the standard of the Birmingham hotel. The road works happening on Broadstreet made it difficult to access the hotel. Reception on level 3 did not make sense, it was cluttered and there was a sense of lack of security at ground level "anyone could walk in". It is a nice walk from the hotel to central Birmingham however.