Based on 375 review
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Located in the historic Five Points South Dining & Entertainment District on the University of Alabama at Birmingham campus, Residence Inn Birmingham Downtown is downtown Birmingham's premiere all suite hotel.Any additional person fees and resort fees are collected directly from the hotel at check in.
Check-out ends at: 11:00
Pool and wellness facilitiesOutdoor Pool
Business Facilities / FacilitiesBusiness Center
Refused to accommodate my disability, hidden fees, multiple staff problems
Reviewed 3 november, 2021
I honestly don't think this place even deserves one star. Horrible customer service. Husband walked in and he waited about 30 minutes for someone to show up at the front desk. Plastic shields surrounding entire check-in are, except one space, where you stand beside it to speak to guests. When she, Deja, arrived, she leaned into the corner of the check-in area and would only whisper. My husband asked her to speak up once, finally had to say, listen, I am old (47 years old), I can't hear you, please come closer or talk louder. We made our reservation online through Hotels.com. Tried to reserve through Marriott.com, we waited on hold for 20 minutes without response, then we were unable to access Marriott.com website. When my husband finally attempted to check-in he was told it would be 10 dollars for parking, and 150 dollars for ours dogs, although it says pets welcome on the Marriott and HOTELS.COM website. Needless to say I was very upset by this because we had already paid 215 dollars through Hotels.com. I traded places with my husband, again had to asked Deja to step out of the corner so I could hear her and speak face to face. I explained that I am disabled and I had looked at the site very carefully for a place to check off that we would be bringing our dogs and would like to request late check-out because my husband had critical business meeting in the morning. Although there was no place to type extra information, there were about 20 boxes regarding disability accommodations, none of which fit my particular situation. One would think you would think there would be a box to check for assistance animals. She insisted that all pet fees are collected at the hotel. I explained that I had been hit by a drunk driver several years ago and had undergone two brain surgeries and that I was already late taking my medication. I asked her to please waive the fee for the dogs and she repeated that it was Marriott's policy....blah,blah, blah. Ok, I am not going to lie by this point, it is like an hour, I am pissed. I asked her to call her General Manager for the Hotel, after about 10 more minutes she did. Deja, the front desk, low talking clerk, called the manager on her personal cell phone and after saying hi, basically held it up and said, "here, she is on the line". To which, I responded, "why am I going to repeat all of this to her, you are her employee, you are not going to tell her?". As Deja stared at me blankly, the answer was clear, obviously not, I was literally on the verge of passing out. OK, ROUND TWO. Next I spoke with who was supposed to be the General Manager of the Hotel, Amanda Roberts. Although, I would not believe it unless I had her business card in my hand. From the first word, her voice was dripping was sarcasm, she accused me of being a liar, she her Hotel did not use third party sites to book rooms, that pet fees were always collected at EVERY Hotel at check-in. Spoke over me every time I tried to talk. Spoke to me like I was a first grader who had never stayed at a Hotel. BTW, I am Nurse Practitioner with a Masters Degree seeking my Doctorate who is widely traveled. Believe me, Marriott was not a Hotel of choice but one of convenience, due to exhaustion and frustration. Seriously, who wants to stay downtown with dogs while traveling? Nowhere for them to pee/poo or stretch their legs; plus this Hotel is oddly placed on a hill. I called the Marriott customer care service line this morning and spoke to Carlos, who was a kind person, but in the end it was totally futile effort. He told me he was going to call and share my complaint with the hotel,..that I was just at last night. FYI, we did not stay there, I refuse to throw good money after bad. So, I will post this to every customer service spot that I can locate. They can have my 215 dollars, cause the last time I wrote a review on Trip Advisor it was in the top 3% of all reviews read on their site. What I really want out of all of this is for a hotels to stop engaging with unethical third party sites that will do anything to rent a room. However, I believe it serves two purposes for the Hotel, it keeps their rooms filled and allows them to blame ANYTHING that goes wrong on the third party site. It it purposefully deceptive, and I would guess illegal in fashion if someone dug into it, it would make a great class action lawsuit. Last thing, I looked up Marriott's leadership training style, I found that it promotes a domineering attitude and total authority at the site level. As a Legal Nurse Consultant specializing in Workman's Compensation/Disability, I can see where this might get site Managers into a load of trouble and open Hotels up to lawsuits brought on by attitudes of blame shifting and consistently failing to address the problems arising with third party vendors, up to the point of even denying they exist, in this case by Ms. Roberts. She should be reeled in, and her employees reprimanded to and controlled. After all, what is a young girl likely doing upstairs at the end of her shift in a Hotel...not even I am that old.
There’s hair there!
Reviewed 15 october, 2021
I picked this hotel due to its convenient proximity to UAB and because of Marriott’s reputation for higher end hotels. Upon arrival the front desk staff was super helpful and friendly. The room was a king suite and was very spacious. Unfortunately it was the bathroom that did me in. Upon arrival I noticed lots of hair on the floor and walls of the shower. Most of it was little pieces of black curly hair and looked like it was (pūb) hair. It was off someone’s head and it wasn’t ours. There was a dirty wash cloth draped over the shower rod, and a styrofoam cup left on a towel rod that wasn’t ours either. There was a lot of dust behind the door and even more little black hairs. It appeared that the bathroom had been cleaned, but obviously not very well. I was grossed out, but it was too late to change rooms and I didn’t complain because at that point I just had to get through the day. Unfortunately I won’t be staying here any more after I saw a similar review from another customer. This doesn’t seem to be an isolated incident.
Comfortable Stay and Delightful Front Desk Staff ☀️
Reviewed 14 september, 2021
Ms. LaTara at the front desk is spectacular!! Checking in with her was seamless and efficient. She ensured I was taken care of during my 3 nights/4 days stay. She was responsive to any requests or needs I had. Deajah was also very helpful with a key card issue I experienced. My room was comfortable, spacious and the hallways were quiet throughout the night. Eateries are nearby, and parking is available for $10 per night. If you're looking for a comfortable stay and personable service for a few days, make a reservation here.
Do not stay here!
Reviewed 12 july, 2021
I can't believe people gave this place so many good reviews. I stay in a Marriott often. My husband stays in one 300 nights a year give or take a few and has done so for the last several years. This one by far has been the most awful hotel I have ever stayed at. The front desk help is pathetic, 3 separate occasions I asked for an extra pillow they said we don't have any. Both times I arrive i asked for a cart to take all of our belongings up to the room nope didn't have one they said! No parking i mean none and this place is not very clean at all trash is always falling outta the trash cans the one in the nasty drive thru at check in is always over flowing and people will set bags of trash out in the hallways and it sits for hours. This is actually my 2nd stay here. I came to stay a week with my husband thinking I would give this place the benefit of the doubt. But no it's absolutely awful. I recommend going a few miles down the road and stay at the Courtyard in Homewood! This place is a crap hole!
Good location for UAB trip
Reviewed 22 june, 2021
If you’re visiting UAB, this downtown location is ideal. I gave the Residence Inn 3 stars because, while there’s nothing particularly bad about it, it’s just your average hotel. Breakfast was still restricted to grab and go due to COVID, so I can’t fairly rate it one way or the other. I will say the coffee was very good! Front desk staff was extremely friendly. But- we did have to ask twice to get bedding for the pull out. Internet service was excellent! Fitness center was small and stuffy. I did not enjoy my treadmill run. The outdoor pool is small. Our room seemed a little smaller than other Residence Inns. I did like the swivel TV which could face either the bed or the sofa. Good closet space and sink area was outside the bathroom making it easier for everyone to get ready at the same time. Kitchen was complete like all Residence Inns and you could definitely eat in if you wanted. The bed was comfortable, the sofa bed less so. Overall, as I said, an average hotel. You won’t regret staying here at all, but you also won’t be counting the days until you can come back.