Hotel Refugio

TripAdvisor Review

Based on 154 review

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The Hotel Haven offers an unrivalled hospitality for you and your family. It is located in a quiet street of the city centre of Nice, which is good for a person looking for tranquillity and at the same time wants to be close to everything the city has to offer, such as shops, bars, nightclubs, plaza...

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Availability

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Standard

Full fit, AR, TV and minibar. Holds up to 4 people, with a double bed and up to two single beds. If you need all beds to be individual, info...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

by 5 years

Immediate booking

Property Info

The Hotel Haven offers an unrivalled hospitality for you and your family. It is located in a quiet street of the city centre of Nice, which is good for a person looking for tranquillity and at the same time wants to be close to everything the city has to offer, such as shops, bars, nightclubs, plazas, crafts, etc. The breakfast is included in the daily rate. The hotel offers: swimming pool, rooms with air conditioning, TV, minibar and telephone, own parking, Snack bar, TV in the communal lounge. We offer the following services: Internet, laundry facilities, the Hotel has the infrastructure t...

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Check-in starts at: 14:00

Check-out ends at: 11:00

Property Amenities

Cleaning / Laundry Services
Laundry / Dry CleaningDaily maid service
Accepts major credit cards
Accommodation
Hair dryer
Common areas
Playroom
Reception services
24 hour receptionTourist Office
Pool and wellness facilities
Outdoor Pool
Activities
Pool Table
several
Free Wifi
Transport options
Free Parking

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    39

  • Very Good

    46

  • Good

    42

  • Reasonable

    15

  • Bad

    12

Travelers profile
  • Business

    6

  • Couples

    54

  • Solo travel

    6

  • Family

    43

  • Friends getaway

    27

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Disappointed

Reviewed 19 april, 2016

After a travel snafu, I was able to call the hotel to discuss a late arrival so that they would not cancel my reservation, which had to be entirely prepaid. The gentleman at the desk was very polite and accommodating. Upon arrival, however, the room was uninhabitable due to an extremely strong smell of mildew that was too strong to deal with, and no sheets or bedding in the room. With no other rooms available to solve the issue, there was no choice but to move to a different property. The staff was unwilling to assist in discounting or refunding the unused nights, which was very disappointing. While it may have many charming features, I implore anyone considering to look beyond the $20/night savings versus some of the other options and look at other locations. Ended up at Surucua, and could not be happier with the property. This location could be fine with some simple adjustments to policies and a better focus on ensuring a clean, comfortable stay. When it's such a limited market, it's just my opinion, but the hotel might not feel the pressure to bring its standards up. I know the owner reads and responds to the reviews, so hopefully she can train her team better to anticipate the potential issues and prevent them, so that there is not a disappointment to begin, and then a further disappointment when the problem cannot be solved due to tight space or policy. I would gladly pay $10 more per night if that is the cost of hiring better housekeeping staff, or re-investing in upgrades to the property.

V1232NHmarkm

terrible service and location

Reviewed 14 january, 2011

If you want a a place to relax and enjoy its not your place. i stayed there for a few days but from the beggining i noticied that i would have trouble they charged me one more night even after i showed an email changing the date of arrival, the reason it wasnt very clear a real RIP OFF, the price is skyhigh for the place.

LINOCORUMBA

Hotel simples, porém bom custo benefício.

Reviewed 3 november, 2021

Café da manhã bom, somente a cama de solteiro que deveria ser um tamanho padrão, pois ela é bem menor que a padrão e minha filha que tem 14 anos, quase caiu da cama. Restante tudo certo, fomos bem atendidos.

alinemV1868GF

Excelente custo benefício.

Reviewed 28 october, 2021

Café da manhã gostoso, localização boa, funcionários atenciosos, o quarto atende 98% só senti falta de um armário ou uma arara para colocar as roupas, tirar da mala para não amarrotar tanto. Fica a dica.

Ericarodrigues1306

Bom custo benefício

Reviewed 20 october, 2021

Hotel simples, mas bem cuidado. Como passávamos o dia todo nos passeios, nos atendeu muito bem. Café da manhã bom e variadas opções frescas e feitas ali mesmo, minha única sugestão é ter mesas menores pra no máximo 4 pessoas, pois as vezes era preciso sentar com outras pessoas e isso é ruim, principalmente numa pandemia onde msm viajando precisamos nos cuidar o máximo possível. Todos funcionários são simpáticos, principalmente os recepcionistas... Em especial o Júnior que foi mto solícito e agendou devidamente todos nossos passeios (aliás, o hotel possui uma agência e fez todo o trâmite pra gente). Cerca de 900 metrôs do centro, a tarde sempre íamos caminhando pra lá.

SalesTais