TripAdvisor Rating
Based on 2216 reviews
See all**Property Location**.Located in Boston (Dorchester), DoubleTree by Hilton Hotel Boston Bayside is within a 5-minute drive of University of Massachusetts Boston and Boston Convention and Exhibition Center. This hotel is 3.3 mi (5.4 km) from Boston Common and 3.5 mi (5.6 km) from New...
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Payment issue
I checked in on 11-3-20 I paid for 4 days. My aunt came on the 4th day she charged 5 days to her card. After that she charged another 5. On the 5th day I went and paid for one more day with my debit card. Well they took out of my account for the 5 days plus the one day. Left my account negative. They have been holding it well today they took their 119 payment for the one day. But for the 5 days they are still holding. I've contacted everyone. I'm a single mother a essential worker and I'm the soul provider of 6 people. Its unacceptable they got payment for those days 5 days prior. I am ready to contact a lawyer it's been long enough. This is also the second time they have done this. They charge you for calls local too. Also if your name is on the room and you call the room you have to pay to just call the room. Even though in coming calls are said to be free. Internet they charge 15 for. I will never stay here again. Drug addicts and dealers were all throughout the building. Staff is nice but the business they run isnt good at all.
Great hotel and awesome staff (highly recommended) competitive price and right in the city
Hotel was clean and well maintained and the staff (Marcus) was excellent. Very welcoming and helpful. Drinks are expensive 4 dollars for a fanta but breakfast is cheap and good. 2$ for scrambled eggs and 3$be for bacon. Most impressed with the staff. Helped find lost phone and returned it to our room quickly. I will be back because of him and the friendly security also.
Unsafe and filthy
After hearing a gunshot in an adjacent neighborhood as I was driving to this hotel, I walked in the lobby and felt even more unsafe by the obviously impaired people roaming in and out freely, most without masks. One man even continued smoking as he got on the elevator. After standing in line waiting to check in, I found even more people hanging out in the hallways and most strung out. Something is very wrong there. Never saw a security guard. Promptly checked out the following morning and found a couple having sex on the bench in front of the hotel on my walk to the overpriced parking lot. Still affected the next day by the dirty room that triggered my allergy to dust. Thankful for my safe, clean room at the Hyatt so that I can finish my business trip without worries.
Amazing Experience
We stayed here one day during our Girls Trip and had an amazing experience. Our room was clean. The hotel was up to date and clean. Markus and his customer service was phenomenal. He is a great face for the brand. He was very professional and friendly. He answered all questions we had and went above and beyond to ensure our experience was pleasant. We definitely would stay here again.
Courtney
Markus at the front desk was phenomenal! We had a brief stay 8/5-8/6 and he was the highlight of our stay! Quick and attentive service and a great concierge. Definitely recommend this location and of course our cookies were hot and fresh ! Excellent service and thank you again Markus for making our first visit in Boston a memorable one!