New West Cliff Hotel

Starting at

$ 1158

TripAdvisor Review

Based on 641 review

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This delightful Victorian building is quietly situated in over an acre of grounds and gardens, yet within easy walking distance of all local attractions. New Westcliff Hotel has 53 en-suite bedrooms all of which include colour televisions, tea and coffee making facilities, direct dial telephones, tr...

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Property Info

This delightful Victorian building is quietly situated in over an acre of grounds and gardens, yet within easy walking distance of all local attractions. New Westcliff Hotel has 53 en-suite bedrooms all of which include colour televisions, tea and coffee making facilities, direct dial telephones, trouser presses, irons and hairdryers. Lift serves all floors. Our unrivalled facilities include indoor heated pool, jacuzzi, sauna, nineteen seater surround sound cinema and private function room with bar. Our aim is to provide comfort in a tasteful yet relaxed environment. Our guests say it is our f...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
several
Elevator
Pool and wellness facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. Addit..
Reception services
Luggage storage
Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, wedding services, and tour/ticket asSpend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this campground include complimentary wireless Internet access and a picnic area.Spend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this campground include complimentary wireless Internet access and a picnic area.Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, wedding services, and tour/ticket asBe sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, wedding services, and tour/ticket asBe sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, wedding services, and tour/ticket asBe sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, wedding services, and tour/ticket asTake in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless Internet access.Enjoy recreation amenities such as bicycles to rent or take in the view from a terrace. This apartment also features complimentary wireless Internet access and concierge services.Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, wedding services, and tour/ticket asTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Bicycle rentals on siteBe sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, wedding services, and tour/ticket asBicycle rentals on siteBicycle rentals on siteTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Spend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this campground include complimentary wireless Internet access and a picnic area.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include a television in a common area and tourTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services,Make use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance.Spend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this campground include complimentary wireless Internet access and a picnic area.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a rooftop terrace. This hotel also features complimentary wireless Internet access, concierge services, and a banqueTake in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services,Spend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this campground include complimentary wireless Internet access and a picnic area.Enjoy recreation amenities such as bicycles to rent or take in the view from a terrace. This apartment also features complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services,Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services,Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services,Make use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance.Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, wedding servicesHead down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities including a seasonal outdoor pool and bicycles to rent. Additional features at this campgTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Enjoy the convenience of ski-in/ski-out access at this hotel, which also features bicycles to rent. Additional amenities at this hotel include complimentary wireless Internet access, tour/ticket assisTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this bed & breakfast include a television in a common areBicycle rentals on siteMake use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as a communal living room.Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities including a seasonal outdoor pool and bicycles to rent. Additional features at this campgBicycle rentals on siteDon't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, wedding servicesMake use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance.Make use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance.Washer/dryerTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this bed & breakfast include a television in a common areBe sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a sauna. This aparthotel also features complimentary wireless Internet access, a television in a common area, and tour

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    206

  • Very Good

    149

  • Good

    118

  • Reasonable

    71

  • Bad

    97

Travelers profile
  • Business

    38

  • Couples

    265

  • Solo travel

    24

  • Family

    140

  • Friends getaway

    89

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Business trip

Reviewed 23 september, 2021

I stayed here a few years ago and hotel was run down,I came back just for the night to see if it was ok to put quite a few guys here for a couple of months as I start a new project next month,I noticed the hotel had had a refurb but as I got to room I realised it was only the reception and corridors that had been done up!!Half a job basically but still rooms were not too bad.The problem lies when I had two colleges with me that I needed to take to my room where we could have a cup of tea and go over some drawings,the receptionist/owner point blank refused my work colleges to go to the room with me with only the very poor excuse of using covid rules as an excuse!!!I really couldn’t believe it as this really shouldn’t be his decision who I have in my room as a number of others came in together and all went to their room!!!I stay in a lot of hotels all over the world and have done throughout the whole lockdown and have never had an issue aslong as we stick to the rules!!!Sorry but a few new painted walls and new doors does not make it the ritz and I won’t be staying here again and he has potentially lost thousands that I would have paid for multiple rooms for several months!!!Still not to bad as a good nights sleep but made me feel like it was a prison for the night…..

thomasbX3237WA

Fawlty towers comes to mind d

Reviewed 7 september, 2021

The reviews you see here really are true...this hotel is a complete joke .the so called hotel staff are rude..when we first checked in for room 20 it stunk bad...crammed and battered.so in fairness he did swap my room to room 17 it was bigger... when you shower the water doesn't go down ..the so called towel rail is above the toilet.which is a no no for me you also have to run the shower a good 2minutes before water gets hot shower door doesn't close..reported it but they still don't care.towels are shabby and not only do you use them for ur room u have to use then for leisure room to.asking for ice seems to be an issue.sauna never hot and when u ask is it on u do get attitude 4years ago this was a beautiful place now it really is a joke...oh and headboard isn't attached to the bed or wall.iron is burnt marks all over it wouldn't use anyways.now the joke about cleaners...what cleaners????the same bunch of fluff has been outside my door since Sunday lol.staff needs training on customer service cus they truly are rude as some reviews state.AVOID THIS DuMP Seriously!!!

Naughtynita73a

Not the best of starts .... but ok in the end

Reviewed 9 august, 2021

We didn’t get off to best start as we arrived early but were told by the receptionist that we were unable to book in before 3pm as it was strict policy - ok but could we leave our luggage and come back (case was locked and I was prepared to leave at my own risk) but was again told there was nowhere to do that (despite two reasonable ,and at the time, empty lounges plus a bar !). We sat outside for a while until the receptionist came and said we could wait inside - a mention of ‘poor reviews’ was met with a shrug and “so what attitude”. However after 20 or so minutes she relented and allowed us to book in before the allotted time. Despite reviews bemoaning cleanliness, noise etc we found the room to be clean, plenty big enough and all the furniture matched (wardrobe, drawers, bedside cabinets and headboard). The bed was comfortable enough and the room airy due to easily opened windows. The room had a kettle and replenishment of tea/coffee was made on request. We did have an issue with our iron not working but it was resolved the same day as a replacement iron & board was left in our room . Due to Covid cleaners do not enter rooms to clean during duration of stay but leave bags on the doorstep for any rubbish collection or towel or linen replacement. Breakfast, if ordered, is also left outside and is like pre-paced airline fayre - box containing apple, fruit juice, muffin, croissant , yoghurt and granola bar - certainly not to everyone’s taste ! The bathroom was, again, clean and perfectly adequate with a bath/shower combination but mixer taps make temperature control more difficult, although there was always plenty of hot water. Two pieces of constructive criticism would be : perhaps include butter/margarine as croissants too dry and add an additional handrail to the wall as stepping out of the bath/shower is harder for some of us due to the height of the side of bath. The lift is also not the biggest or swiftest but as the building is quite old I expect when it was installed space was at a premium. Also it was strange that the rooms had no phones so contacting reception had to be face to face. However we would have no qualms about staying here again.

BusterB866

Woefully understaffed and lazy kitchen staff

Reviewed 4 august, 2021

Room lovely and clean. FOH staff did their best though woefully understaffed. We booked a table for dinner at 7.15pm. By 9.00pm our food had still not arrived. The two guys in the kitchen could be seen hanging around, drinking tea. When the food did arrive, the children's burgers were ok but the two meals my husband and I ordered had half of the ingredients missing from the salad and the rocket was wilted from being under a heat lamp. When asked about the missing ingredients, the FOH had no explanation as to why we weren't informed so that we could have picked an alternative meal. We refused the meals and went to the chippy down the road instead

J3824RDchristines

Booking on 12 June 2021

Reviewed 4 august, 2021

I cancelled this booking 2 days later and found that they took the full cancellation cost,unbeknown to me.It was confirmed to me 3 days later.In view of fact that the holiday was for the middle of July2021 I consider this totally unjust.they have robbed an elderly couple of £565.00 for no work whatsoever.I offered some compensation but they refused.The owner P Hedges should be ashamed.

Graham H