Salvatore's Garden Place Hotel, An Ascend Hotel Collection Member

Starting at

$ 113

TripAdvisor Review

Based on 1244 review

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This boutique hotel is located in the Williamsville NY Area, and just 2.5 miles from the Buffalo International Airport (complimentary airport shuttle service available) and moments from Exit 49 off of the Interstate 90, making it easily accessible to short and long distance travelers alike. Nearby a...

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Property Info

This boutique hotel is located in the Williamsville NY Area, and just 2.5 miles from the Buffalo International Airport (complimentary airport shuttle service available) and moments from Exit 49 off of the Interstate 90, making it easily accessible to short and long distance travelers alike. Nearby attractions include: Niagara Falls, New Era Field, Key Bank Center, Shea's Performing Art Center, Kleinhans Music Hall, Buffalo's Outer Harbor, Universities, Buffalo Niagara Medical Campus, Frank Lloyd Wright's Martin House, The Albright Knox Art Gallery, and more. Salvatore's Garden Place Hotel feat...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    592

  • Very Good

    317

  • Good

    146

  • Reasonable

    92

  • Bad

    97

Travelers profile
  • Business

    114

  • Couples

    617

  • Solo travel

    49

  • Family

    209

  • Friends getaway

    94

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Really Terrible. I have stayed at roadside motels with more hospitality

Reviewed 7 january, 2022

Here are my reasons for the 1 star review: 1) Room service is not tasty and very overpriced 2) Not Clean: Prior guest’s hair was left across the shower floor, which I discovered in the early AM getting ready for my day— When I called the front desk they said I could wait 3 hours for the cleaning team to clock in and call again, or switch rooms if I wanted to shower now. Having somewhere to be I switched. The new room had a stained pillow but I was tired of complaining. 3) Bad service: Lugging bags up/down the stairs to switch rooms that early (4:30a) was a lot, so I asked the desk attendant for help— I’m also 23 wks pregnant— but he just pointed out the luggage carts. He WATCHED me load everything onto a cart myself. We were the only two there. After a while, he thought twice about it and asked me if I still wanted help once I was rolling it away, but by then it was pointless… Later on, a more helpful attendant offered to help me shovel my car out of the snow and went to get his jacket, but he never actually showed up outside and I had to do that myself too. 4) Poor Management: I was told to direct my issues with the room to “Danielle,” Both attendants I interacted with mentioned notifying her about the issues with my stay. Ultimately I tried to talk to her 3 times, including at checkout, but she never showed up or got back to me. I have no idea why she refused to help me as a guest. 5) Loud: Muzak throughout the halls plays 24/7 and can be heard clearly through the doors of your room. Never experienced this before. People like to sleep in quiet. Room TVs do not work at all (neither room I was in worked) and so I had to use my laptop to drown out the music and earplugs later to sleep. Despite everything, I was patient with and polite to everyone. I honestly feel scammed out of money. I didn’t want to pay full price for a dirty room + many inconveniences, but the refusal of management to even acknowledge me forced me to check out without any accommodation for my bad experience or restoration of good will. No one ever even gave a simple apology. Moral of the story: Don’t stay here!! There are plenty of other hotels in the immediate area.

quiet_and_funny

DO NOT STAY HERE THEY DO NOT HONOR PREPAID RESERVATIONS!

Reviewed 8 december, 2021

The WORST hotel experience of my life. I’m a top rated hotel reviewer on Trip Advisor and I’ve stayed all over the world but last night was the most incompetent and unsympathetic interaction I’ve ever experienced. I prepaid for a room 5 days ago. I called earlier that day and explained I was going to the Bills game and I wondered if it would easier to pop by and do a quick check in. I was told not to bother because the cleaning people are behind. I then requested to make sure they are aware I would be checking in later after the game. When I showed up after midnight they said they gave my room away and Expedia should be sending me a refund. What? Then they refused to walk me to a similar hotel and said sorry but we don’t have rooms. And that was the end of the conversation. We had to find a hotel around 1am after being in the freezing cold watching the game. We wound up paying $170 for a Red Roof room. DO NOT BOOK a Room here you will not honor your reservation even if it’s prepaid. Has this happened to anyone else? DO NOT STAY HERE! Horrible management.

5ChristopherD

Beautiful hotel & staff!

Reviewed 28 november, 2021

We stayed here while in town to see a concert. We got there at 12pm, check in is at 3. The front desk woman apologized, the room wasn't ready, there was a water main break down the street. We went to get lunch & she said to call her to be sure the room was ready when we were done. By 2pm our room was ready & she gave us an ETA on the water. Once we were in, we realized there was no remote to the TV. The front desk was SO busy, the hotel was booked to capacity. But they still found us a remote! This hotel is beautiful! And the staff is beyond helpful! We would not hesitate to stay here again & plan on it! Thank you so much for making my bucket list weekend even that more wonderful!!

Lilmzpms

Unique Decor

Reviewed 24 november, 2021

We booked this hotel for just one night because we had a last minute appointment in Buffalo with not much expectation. The location was perfect for what we needed – only few minutes from the city. Interesting décor. Very nice staff. Good breakfast for the price. The room was spacious but very old and the bathroom could use some extra cleaning.

liliancr

Disappointing visit

Reviewed 31 october, 2021

Very disappointed. Rooms are old and worn. Poor cleanliness. No maid service. Had to go to desk to request towels. Forget the breakfast!! Not much to choose. Could not even toast a bagel as toaster was not working well. The only good thing I can say is that the location is convenient.

sviscuso56