Property Location
With a stay at Mercure Bristol Holland House, you'll be centrally located in Bristol, a 7-minute walk from Queen Square and 11 minutes by foot from Bristol Hippodrome Theatre. This 4-star hotel is 1.3 mi (2 km) from SS Great Britain and 1.7 mi (2.7 km) from Cabot Circus Shopping Centre. Distances are displayed to the nearest 0.1 mile and kilometer.
- St. Mary Redcliffe Church - 0.1 km / 0.1 mi
- Queen Square - 0.6 km / 0.4 mi
- British Empire and Commonwealth Museum - 0.6 km / 0.4 mi
- M Shed - 0.6 km / 0.4 mi
- Old Vic Theatre - 0.7 km / 0.5 mi
- Bristol Theatre Royal - 0.7 km / 0.5 mi
- Arnolfini Gallery - 0.8 km / 0.5 mi
- Watershed - 0.9 km / 0.6 mi
- Bristol Hippodrome Theatre - 0.9 km / 0.6 mi
- Bristol Castle Park - 0.9 km / 0.6 mi
- St Nicholas Market - 1 km / 0.6 mi
- Old Market - 1.1 km / 0.7 mi
- St. Peters Church - 1.1 km / 0.7 mi
- We The Curious - 1.1 km / 0.7 mi
- Colston Hall - 1.1 km / 0.7 mi .The preferred airport for Mercure Bristol Holland House is Bristol International Airport (BRS) - 13.4 km / 8.3 mi.
Rooms
Make yourself at home in one of the 275 air-conditioned rooms featuring refrigerators and flat- screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Dining
Enjoy international cuisine at The Urban Bar & Kitchen, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Business, Other Amenities
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bristol? This hotel has facilities measuring 10150 square feet (943 square meters), including a conference center. Self parking (subject to charges) is available onsite.
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This Hotel is Very run down and far from 4 star
On 1st May I checked in to the "4 stars" Mercure Bristol Holland House Hotel. My partner and I were there on an essential business trip and provided the evidence of this to the receptionist upon arrival. It was my partner's birthday and were pleasantly surprised with free drinks vouchers! We had booked a Privilege double room and were absolutely appalled by the room conditions. There were stains on the carpet and a horrible smell lurking in the room that wouldn't go. Upon communicating this, we received an upgraded room but even the upgraded room confirmed that THIS HOTEL IS VERY FAR FROM A 4 STAR STANDARD! This room had EVEN MORE STAINS on the carpet, CRUMBS OF FOOD in the corners and on the chair in the room, multiple BIRD POO STAINS ON THE WINDOW the mirror was very DUSTY AND DIRTY, DAMP on the walls, one of the towels we received had a HORRIBLE STAIN on it which suggested it had been dropped on the floor or not properly inspected, the SMELL in this room was even more unpleasant than the first and the windows were unable to be opened. The SHOWER WAS DIRTY and had CLEARLY NOT BEEN MAINTAINED. Upon arrival, my partner and I could see more and more things clearly indicating that the hotel rooms are not covid safe and not cleaned to a 4-star standard. My partner and I decided to explore the rest of the hotel and to check out the gym facilities that were free of use for each guest. The Gym facilities were absolutely terrible, NOT COVID SAFE and had clearly not been attended to, cleaned and sanitised for many days. There were old and empty bottles and cans of drinks that had been left on the window seal. SWEAT STAINS ALL OVER THE MACHINES, empty bottles of sanitiser on the sides and very shockingly COBWEBS in the corners of the room. I am someone that suffers from clinically diagnosed OCD and my partner is in the 'High risk' category. It became very apparent quickly after checking into this hotel, that neither of us would be able to have a comfortable and covid safe stay. Prioritising our safety. My partner and I were forced to check out of the hotel that very night and after a sincere apology from the staff and receptionist for the conditions, I used Zen Hotels to book a 2-night stay at the Hampton by Hilton Bristol City Centre Hotel (only 5 mins drive away) and we checked into that hotel the same night. (This hotel was only rated 3 stars but was MUCH better and we had a lovely stay there - would deffo recommend!) Mercure Bristol Holland House Hotel is completely misrepresented on their website. I have attached pictures of the room and bathroom conditions. Unfortunately, I wasn't able to photograph the gym as I had left my phone behind when I went.
Leah bottoms
Having been to this hotel several times before.we made the decision to visit again just for a much needed break . I’ve always given this hotel 5 stars but on this visit I’m struggling to give it a 1 I even emailed my complaint and no response all I can say it’s very sad but won’t be returning to some where that used to be such great hotel
Made to feel like a criminal and totally embarrassed
My boyfriend booked us into this hotel as a little treat as we had not seen each other for a while. He lives in Wales and I live in England and with all the local lockdowns going on it has been a real struggle, However, from 9th November 2020 the Welsh government advised that a household in Wales could form an extended household with a household in England... we were so happy that the governments finally gave us a break and made it possible for us to see each other. All it asks is that whilst you are across the border, you comply with the local rules... so if he comes to England he has to comply with our current lockdown and when I am in Wales I have to comply with those rules. So we booked a hotel as a nice treat to spend some time together. However when I tried to check in and am obviously English I was questioned why I was there, which I completely understand, I am very compliant with the rules and understand they have a job to do to keep everyone safe. What I didn't like is that I was then questioned by the receptionist and told I was not allowed to stay at the hotel and the booking would not be accepted, even though I showed her the Welsh government website which clearly states we are allowed to form an extended household. At this point the manager was called out and I was questioned again and again in front of other guests and just felt really embarrassed and like I was breaking the law, which I wasn't. I understand that they needed to check that my partner did indeed live in Wales, but to be made to feel like a criminal until the point that he arrived with his ID was just horrible. Guilty until proven innocent so it would seem. I was sat there for about 35mins waiting for my partner to arrive and wasn't even offered a drink or anything, I just found them all very unhelpful with my situation. I can understand they have a job to do, but they could have at least treated me respectfully until he got there, instead of making me feel bad in front of other guests and treating me like I had no right to be there. The hotel itself is lovely, however by the time we actually got all this sorted and managed to check in, we didn't really get to make the most of it and it kind of made me feel like I didn't want to go to the bar etc because I felt like I was not supposed to be there.
Great Short Weekend Stay
We stayed for one night here and it was great! Our room was clean and we felt it was Covid secure. Normal amenities such as TV and facilities were good. The only difficulty I had was using the coffee machine. Would maybe be a good idea in those rooms to have normal instant coffee as well. But apart from that a great stay.
1 night stay room 408
Positive/negative review Me and my partner chose this hotel based off of reviews and photos, I’d previously stayed at the Mercure grand hotel and it was great! We just chose to stay here as it was closer to where we were going. Upon arrival the hotel seemed lovely and it was a quick and easy check In, it also smelt clean and even the lifts had cleansing wipes. Entering our room it seemed very welcoming/comfortable and we were pleased. I had a little look around the room as I do with every place I stay and I noticed the big lamp was dusty( May have just been missed) but then I ran my fingers over other surfaces and I had dust on my fingers. There was then other things I noticed, with the current times I didn’t feel the most comfortable( maybe cleaning holiday apartments myself I realise things more). There was dust in a few areas, in the shower base there was a few hairs, the kettle had been use and not been cleaned and the tv also didn’t work. I’m not usually one to complain but with the current times I would expect better standards. Overall staff were helpful and the rooms were nice just a shame housekeeping are lacking.