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A Couple of Hiccups, Nice Staff Though
Opinión escrita el 30 de Agosto de 2021
Upon arrival, our 2 room king suite was ready and we checked in, the staff was very friendly. The room itself is quite large and the area in the bathroom to put your things is quite large. There were a couple of lightbulbs out and the walls were in need of new paint. This hotel is in need of some TLC for sure. There were spots on the walls where you could tell they were opened up for repair and then re-painted rather poorly. The fridge was cold and the shower (while the handle was installed incorrectly) had good water pressure with a speakerman adjustable showerhead. The hot water was at the opening though, so as you turned the water on it was hot first and then cold....meaning the water pressure increases as the water is cooler (instead of hotter).
The air conditioning worked very well, however you cannot put on the fan to stay on constantly. For those that require a white noise to sleep, I suggest turning on the bathroom fan. There is also no room Safe.
Into our first night we were woken up by the sound of dripping. Upon turning the lights on, we noticed the dripping was coming from the bedroom ceiling. We quickly grabbed the recycle bin and put it under it with a towel. We thought we could sleep through it but 5min in, that proved to be challenging. Around 2am we called the front desk to alert them of the issue (they agreed that it must be a leaky pipe). Unfortunately they did not have any more suites for us to move in to. However, their solution was to give us the room next door that had an adjoining door to our current room. For our 3 night stay we had both rooms (so 2 bathrooms, 2 queen beds, 1 king bed, and a separate sitting room. This seemed to be the best solution since the pipe could not be repaired during our stay.
We called for towels but they never came, so we just swung by the front desk and they provided them instantly. Housekeeping is not happening right now due to covid.
Overall the only reason I would return to this hotel would be the staff, and the size of the 2 room King Suite. I really hope they repaint the rooms though. They are really in need of some TLC...
Nothing working and very unclean
Opinión escrita el 13 de Junio de 2021
Came here for a family gathering and used their “meeting room” and courtyard. As we came to check in we were immediately told the pool and hot tub were out of service. Walking by the pool you could tell it was disgusting. This was the case for our entire 3 day stay. Seemed like there was always a “wet floor” in the lobby which constantly appeared dirty and sticky. The lobby smelled like marijuana at night. Breakfast was never served for some reason. I saw people sleeping in cars outside the hotel. The chairs in the meeting room all had stains (literally all of them). None of the TVs in the lobby could work. We used a crib they provided and it smelled like smoke. All of the other guests felt similar about this dump. I don’t really have anything good to say about our stay, this is a very low quality courtyard beware!
Looks are deceiving
Opinión escrita el 31 de Marzo de 2021
Bed bugs and so I checked out. Dirty carpet. Room appear cleaned but, finger prints, hallway appear cleaned but walls were not. Enter at your own risk. It's not what it seem. I would not refer or stay there ever.
Excellent place to stay!
Opinión escrita el 17 de Marzo de 2021
I recently spent two nights here while visiting family in the area. The hotel was very comfortable and clean and the rates were great! I spent some time talking to the manager, Ryan, because I was looking for some nice restaurants and things to do in the area. He couldn’t have been more helpful. I highly recommend this hotel.
The Worst Marriott Experience
Opinión escrita el 2 de Febrero de 2021
I gave the rating a 2 because of the staff. Without them the rating would be a 1...zero if I was allowed to rate a zero
I want to be clear, this is not an issue with management or the staff. They were nice and accommodating as they could be in the circumstances. Upon entering the Courtyard Marriott on Brown Deer Rd in Milwaukee WI the check in through the app feature was not working. I had to stop by the desk to check in which I try to avoid in this current environment. Upon entering the first room I noticed the pull out couch was in disrepair. The stuffing was out of the couch and there were huge tears in the fabric. I tried to cut the heat up, because it was cold and snow was falling, and the heater was saying DF which my husband informed me was defrost. I tried to cut on the television and it was not working. I wanted to call the front desk and ask for another room but the phone was missing in the room. I sent my husband down to the manager and he returned with my husband to see my complaints. He advised he was new to the position and he was unaware of the condition of the room.
We lugged our things to another room and upon entering the room the first thing I noticed was the bedding. The bedding was summer bedding and there was a blizzard outside. The comforter was very thin and one sheet was included. We looked for additional bedding which should have been included with the pull out couch, but there was none in the room.The bed was beyond firm, but to be fair, some people enjoy very very very firm beds. We tried to put our water in the refrigerator but it was not cold. I opened up the curtain and the window leading out to the deck was filthy. We cut up the heat and it took it forever to kick in. We checked the connection on the refrigerator and it was pulled in. On the way out for dinner I alerted the manager and he moved the refrigerator from the room we just left while we were out. We got to our vehicle and it was trash everywhere in the parking area. Upon our return from dinner we wanted to put our food in the new refrigerator and it was not working. I have included a picture of how we had to keep our things cold. At this point I gave up and decided I would never stay at this location again and I would not suggest others stay at this location either.