Based on 1490 review
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Based in a typical Anglo-Norman style building, which merges perfectly with the charming style of the city, this enchanting hotel is centrally located, just a few minutes' walk from Bruges' ancient market square and a 2-minute walk from 't Zand Square. Guests will fall in love with this beautiful city where they can go for a boat trip on the picturesque canals, taste some local specialities in the restaurants and visit the famous Belfry tower. The hotel presents a modern colonial interior design, offering a charming atmosphere where guests will feel right at home. Room facilities include parqu...More details
Check-out ends at: 11:00
Pool and wellness facilitiesPoolIndoor pool
Reception servicesLuggage storage
Business Facilities / FacilitiesBusiness Center
Don't judge a book by its cover
Reviewed 28 october, 2021
This hotel is fabulous, the taxi pulled up and everyone in our party shot me a look.... doesn't look great from the outside, but once you walk into the reception - it's lovely. Location is fantastic, short walk into town and very easy to remember how to find it. The rooms were superb, lovely big comfy beds, rooms were big, minibar had a great selection, no road noise due to the double glazing, great size bathroom and staff were amazing!! Definitely would recommend and would most certainly return.
Noisy and bad service
Reviewed 18 october, 2021
Very bad price / service ratio, avoid this hotel and go for cheaper ones, the service will be far better ! We had noise during night then during the whole morning without any compensation... While we had a 300€/night room, scandalous...
What a poor service in the circumstances
Reviewed 8 september, 2021
So I booked this hotel July 2020, for 6 rooms… Covid struck and agreed to only 3 rooms- they shut hotel but I didn’t have cancellation? Again they shut hotel so really had to return money or move dates……. I am meant to be going 25th September. Being a UK resident I’m not permitted to travel, so what’s the help of the hotel manger, can’t help done multiple times? Yes Covid still here, still can’t travel that’s why you shut your hotel too, now even with the reduced to the 3 rooms will not move the date. I offered to pay for a further 3 nights if kept these to make longer weekend- NO!! Stay away from this hotel if this is the service and way they deal with their customers in such a strange time knowing can’t travel? I think it’s disgusting £598 lost. DO NOT USE THIS HOTEL….
Wouldn’t stay again
Reviewed 2 august, 2020
We stayed here for one night, which we were happy about as we wouldn’t have wanted to stay a second night in our room. When arriving we called as we were driving, and they directed us to a paid car park. We then realised after arrival that there was parking available on site. They did not reply to earlier emails regarding the parking situation, all were ignored. The hotel’s communal areas are lovely and modern but unfortunately this isn’t reflected well in the rooms. Our room was spacious and did look good, however there was an established cobweb network in one of our lights (see picture). The bathroom was okay but there wasn’t a lot of room to put things eg toothpaste / shower product. The shower door didn’t close properly and lots of water went on the floor, saturating the floor mat. Also no hand soap provided at sink, it was in the shower. Breakfast was average. Staff not as friendly as the reception staff the night before, and a limited selection including a waffle maker but no waffle batter. It would also have been nice to have dairy free milk options in the coffee machine. Overall I think if we didn’t have the issue with the light and the shower we would stay again, perhaps a room change would have suited us.
Brilliant hotel, city and staff!
Reviewed 7 may, 2020
My boyfriend and I stayed here in February for a late birthday present and it was wonderful! The room was beautiful,the drinks were well priced and the staff were so friendly,they had given us maps to the city and the best restaurants. We had to plan a last minute trip to the airport which was 3 hours away and we hadn't realiased till the night before we were due to leave, we had had a few drinks but the ladies who worked at the front desk were more than happy to help us out and they got us a coach from the train station straight to the airport no problem. 20/10 would absolutely love to stay here again.