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TripAdvisor Review
Based on 355 review
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This comfortable hotel is in Buffalo. Courtyard Buffalo Downtown/Canalside features a total of 102 guests rooms. Courtyard Buffalo Downtown/Canalside does not operate a 24-hour reception. Pets are not allowed at this accommodation.
More details
This comfortable hotel is in Buffalo. Courtyard Buffalo Downtown/Canalside features a total of 102 guests rooms. Courtyard Buffalo Downtown/Canalside does not operate a 24-hour reception. Pets are not allowed at this accommodation.
Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Sauna
Concierge
Sauna
TripAdvisor
Excellent
199
Very Good
119
Good
18
Reasonable
6
Bad
13
Business
72
Couples
118
Solo travel
14
Family
83
Friends getaway
31
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 28 July, 2021
I don't often leave reviews, but travel quite frequently and have Lifetime Titanium Elite staus with Marriott... over 1,000 room nights. I was looking forward to my stay at this property as the location is really excellent. However, I was dissappointed right from the beginning. As I approached the front entrance, I noticed that i was locked. Three employees stood talking and noticing me standing at the door and it did not let me in. Finally, another empoyee apprached the door and asked me why I don't have my room key. I said "Well, it's because I have not checked in yet". Then they went on to explain that they have a lot of security problems in an attempt to justify my experience. Once checked in, I had the unfotunate experience of hearing loud partying on the 4th floor. I called the front desk twice as the loud noice level carried on past 1 am. To my knowledge nothing was done about it. This is a farily new hotel, but I was suprrised to see my sink in disrepair and leaking all over the bathroom. In the morning I went to use the fitness center and it was lacking some basic equimpment and there was no water in the dispenser. I was also suprised to see that the bistro area of the hotel was shut down for my entire stay. I tend to rely on these for coffee in the morning or something basic to eat when I arrieve late. I will say that there was one emplyee who was friendly and accomodating, but the remaining were apathetic to any of the conerns I had. I think this property gets a lof business based on it's location and doesn't feel that it is necessary to provide a basic level of cusotmer service or standards.
Robert_R_Titanium
Reviewed 21 July, 2021
Stayed here for the Boston Red Sox game (I mean... Toronto Blue Jays...) and we were less than a block from the stadium. Our view was of Canalside, lots of construction but the area is being completely updated and will be amazing in another year or two. Rooms were good-sized and super clean. Beds are very comfortable. We'll definitely stay here again!
TDNY
Reviewed 7 July, 2021
After a few delayed years of family trip. We finally decided to go on a trip to Niagara Falls. We looked into 5 hotels before going there and the one that my family and I felt the most comfortable was Courtyard by Marriott in Buffalo, NY. D’Juan is the most outgoing, professional and cheerful concierge I have ever seen. I hope I can find more professionals like D’Juan. Thank You!
Voyage29455261261
Reviewed 2 June, 2021
Good stay! Nice modern rooms. Friendly service. The shower was a dream! Amazing! It was huge and the water pressure was amazing! They also supply Paul Mitchell products in the bathroom which is fantastic Love Paul Mitchell. It's $10 for parking but no undercover parking available. And also parking is not secured. But other than that, everything was good.
nicolemizzi92
Reviewed 18 January, 2021
Good hotel overall. Clean rooms and public areas. Good location. We booked a one-night staycation downtown for a birthday. We had heard great things about the hotel and loved the location. All we expected was a nice room and the ability to relax in the hot tub. However, all of our expectations were very disappointingly missed. Customer Service: I noted in our reservation that we were celebrating a birthday. Not to try to get anything for free nor did I expect anything big, but maybe a room with a good view. The concierge did not even acknowledge the birthday when he mentioned seeing it on the reservation. I assumed with the very low reservations due to COVID-19 that the hotel would give out the best rooms/best views (Canalside/the harbor) to the few guests they had staying. However, we got possibly the worst view of the parking lot and streets. We did not complain but it just was extremely disappointing and a HUGE missed customer service opportunity. Pool issues: We called ahead to ask if the pool and hot tub would be open. We were told yes but were not told that it was by appointment only due to COVID. So we arrived ready to go in and relax, but saw a sign regarding appointments. Luckily we were able to book a 10pm time for the two of us, assuming we would have it all to ourselves, due to the very small size of the pool/hot tub area and the small size of the pool & hot tub. We got there at our time and there was a small family in the pool and hot tub. I just do not understand how with COVID-19 it is okay or safe to mix two groups into a small area with a small pool and tiny hot tub. The family was spread out into both areas so we ended up leaving immediately. The fitness center was the same, appointment-only, so we bypassed that as well. Room issues: Half of the lights/lamps did not work in the room. Not a big deal, but how hard is it to do pre-arrival maintenance checks on these things? Especially with so little reservations right now. We spent the entire time sitting in our room and felt like we blew $150.
mikaylajk