Based on 657 review
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Close to the Palais des Congrès, Parc des Expositions and Stade Matmut Atlantique, the Mercure Bordeaux Lac hotel warmly welcomes you to a modern setting. The hotel is directly connected by tramway to downtown Bordeaux, a city of gastronomy and oenologica l exploration. Add a cultural note to one of your seminars at this Mercure hotel.
Check-out ends at: 11:00
Business Facilities / FacilitiesMeeting RoomsBusiness Center
Reception servicesLuggage storage
A wonderful stay
Reviewed 21 september, 2021
I was there for 9 nights , it could not have been better .Mr Bolaingue the director made sure that my every wish was fulfilled including my special steak tartar made by Christophe the chef who I have to say has a fantastic god quality menu . His kindness and attention are equal to none . The same apply to all the staff , Martin , Valentina ,Hugo, Mathias from the beverages section , Thomas , Antoine , J Michel, Marianne , Morganne from the reception thus without the chambermaids . I definitely recommend this hotel , I went there on business however they made it a holiday . Many thanks to every one of you it will be a dream to come back as I am living in UK .
Reviewed 28 july, 2021
For a business hotel, it's not worth 4 stars. The cleaning is seriously lacking. Outside in and around the pool it is especially filthy. Nobody seems to care. In the rooms there are stains and damages everywhere.
Disappointing at weekend
Reviewed 25 september, 2019
We visited this hotel at the weekend and I got the feeling that this was a place that was primarily for business people having meetings at the nearby convention centres. The place seemed under-staffed and under-catered. My main complaint is that there was no restaurant open for visitors. After a tiring day driving and then exploring the centre of Bordeaux we returned to the hotel with the intention of dining on one of the interesting dishes displayed on menu paste on the lift wall. The aromas were delicious as we passed the resturant, full of diners. After freshening up in our room we returned to the dining room only to be told that there was no service for us because it was the weekend. Apparently the people already there were on a package tour. The polite young waiter pointed out the 'Hippopotamus' restaurant over the road, one of many chain restaurants which was not what we were after and nothing like the menu that we had seen displayed inside and outside the Mercure. When I spoke to Reception, they told me that the unavailability of catering was displayed on the website. It was, but only after clicking on 'Reserve a table'. I would certainly not have booked if it had been clearer. In future I'll read the small print. We also had to ask for the re-stocking of our room to be completed after returning the second day to find dirty cups etc had not been replaced. There are positives. The breakfasts were good and the public transport into the city was efficient and cheap. And the morning staff were charming.
Really good hotel, with good access, car parking and just a few minutes walk to the city tram network.
Reviewed 27 august, 2019
Very comfortable room & bed which was well serviced by room staff. Excellent, helpful & friendly staff throughout, many of whom spoke good English. This hotel's location provides easy access to Bordeaux city center via the well known tram system.
room a bit too hot, louzy service at the bar (not the fault of the bartender)
Reviewed 26 july, 2019
check-in took some time, but ok. I was on 6th floor, quiet room. Went to the bar for a drink, but nobody attending the bar. The receptionist saw me, but didn't do anything. After 10 minutes waiting, I went over to the receptionist and asked if there was someone doing bar service (it was 40°C, I had been driving 800kms and was very thirsty). I understand that hotel managers minimise staffing, but in such hot weather they should take better care of their customers. After I got my drink, the waiter disappeared again, leaving the bar unattended. Dinner was ok, also breakfast in the morning. Too bad for the bad service at the bar, and the bartender is not to blame ! Room was airconditioned, but not individual temperature setting. The aircon was on, and that's it. Still a bit too hot in the room.