No value for money
Reviewed 18 October, 2020
- Daily rate is much higher than the provided value.
- It is badly quite, no single activity in the hotel.
- The hotel was simply with no life which never been to this extent during my past previous visits to this hotel.
- Air Conditioning is always turned off in the common areas inside the hotel.
- A/C is not working properly inside the room.
- road maintenance was taking place closed to the hotel which spoiled the plan to walk in the green area.
- COVID 19 preventive measures are thankfully adopted.
Reviewed 15 February, 2020
It was a one night stay at Holiday Inn, Bursa but it was fantastic. Clean, spacious and tidy rooms. Great view from our room. Tea and coffee was accessible. Nice hot shower on a cold night. Delicious meals. Friendly staff. Thank you to the management and staff of Holiday Inn Bursa.
Dirty with the worst management
Reviewed 17 October, 2019
We had so many problems in this place. We had flown from Trabzon to Istanbul and then had to drive from there to Bursa, so we were very exhausted as it is, and we did not need extra problems.
Upon arrival, we received both rooms, and one of the rooms we were checked into had disgusting filth spots on the toilet, so I went down to the front desk supervisor and he sent me with a staff member to show other rooms (2-3 rooms in different floors), all of which were supposed to be ready for guest, but we (myself and hotel staff with me) so dirt on the furniture. This was very disturbing to and embarrassing to the staff showing me the rooms (he was taking pictures to show to the supervisor). When they ran out of the room class I had reserved, they tried to upgrade me to the next only to experience the same thing as in the previous rooms. At this point, I had seen about 6 rooms, and finally, we found one which was clean and usable, but since we needed 2 rooms, and they had no clean room, they had to upgrade me to a suite, which was clean. I must say that in the process, the supervisor called the housekeeping manager and complained about this and requested him to prepare the rooms before they showed them to me, but guess what, the room THEY HAD PREPARED WAS ALSO DIRTY. At night I wanted to use the extra blanket they had in the room and when I removed it from its case, it smelt like urine, so I spent the night without a cover. The next morning, I requested to speak to the Hotel’s GM, who refused to speak to me, and gave the excuse that she was in a meeting, and sent the front desk manager instead. I explained to him everything and told me he would speak to the GM for a refund. While we were talking the GM walked by, but again did not speak to me. I tried to call the manager, but he never picked up, and a few days later he sent me an SMS apologizing for not answering and he promised to refund me within 2 weeks and that the GM was upset. NOTHING HAPPENED UNTIL TODAY (ALMOST 2 MONTHS). It was a one night stay which felt like a year.
Hotel in a vibrant location
Reviewed 24 September, 2019
Overall, the hotel was very clean. The staff were very good. They called taxi for us multiple times and held our luggage while we went out for breakfast.
All the necessary facilities including tea and coffee were provided.
The location of the hotel was next to shops, cafes and restaurants. Can totally recommend.
Comfortable Place to Unwind
Reviewed 27 August, 2018
This hotel is located in a quiet area of Bursa where it overlooks the beautiful landscape of Bursa. Rooms are very comfortable, new, clean and the staff are very friendly and accomodating. Although it's a 20 min drive from Bursa city centre, it was a very cosy place to get some rest.