Based on 1412 review
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This hotel is located in Marina Del Rey, about 1 km from Venice Beach and a 10-minute drive from downtown Santa Monica, about an hour from the world- famous Venice boardwalk. Guest rooms are designed with style, all overlooking the waters of Marina Del Rey or with views of the Malibu Mountains and the Pacific Ocean. In addition to the Venice Beach accommodations, the hotel offers 1,670m2 of conference, meeting and event space with a lobby level ballroom that seats 700.
Check-out ends at: 11:00
Has potential but ultimately was a disaster
Reviewed 21 november, 2021
I’m a platinum elite member. The hotel stingily refused my Suite Night upgrade, even though the requested room type was available 5 days before stay. Standard room at check-in, even though a partial ocean view room was available in inventory. No real elite recognition. The hotel charges $45 per night for valet parking. Unfortunately, they have a monopoly on this as there are no nearby parking options. A pure cash cow. Hotel does not do a good job of disclosing this. No mention at check out. The valet staff was also weird when I asked about checking in and wanting to take my bags to my room without having them park my car. The fitness center is a disaster. No towels are provided and no sanitary wipes available anywhere. Also no 5 or 10 lb weights were available, which was also odd (not everyone is a beefcake). Room itself does not include body wash, which at the price point charged makes little sense. My stay was for 2 nights. The morning after night one, housekeeping barged into the room at 10:30 am to ask if we were checking out that day or if we wanted the room cleaned. This was despite the Do Not Disturb sign placed on the door. Housekeeping was quite forceful about this and it was shockingly surprising. Stay at the Ritz down the road for a much better experience or even the regular Marriott for not a lot more. I’m sure the GM or someone from the property will post a generic response after my review (this is what they do), but just know that they aren’t addressing any of these concerns (read the other comments/complaints). I’d be very surprised if I heard anything further despite the awful experience.
5 star staff
Reviewed 2 november, 2021
We stayed here end of Sept. for 8 nights. My husband had a meeting. The staff is 5 star and I mean every staff member, with whom we came in contact!! I couldn't ask for better service! Jonathan at the front desk worked so hard to find us a room with a walk in shower due to my husband having mobility problems. Jonathan was pretty much my go to person during our stay. Thanks for everything Jonathan! My husband and I are both life platinum members. The lobby is very welcoming, the restaurant also comfy with excellent breakfast and dinner. The wait staff superb. Our room was very comfortable, great housekeeping, all around great experience. The room was a bit dated, however they are in process of updating so that will be a grand change. The restaurant being closed at lunch was no problem. Behind the hotel are 3 good places to purchase food also a liquor/wine shop which carries some food items and other products. Very handy. There are also some good restaurants in walking distance. Their meeting facilities were great. Don't miss going to the meeting space at top of hotel, outstanding views. Nice location, we had a beach view and enjoyed watching the activity. Once the rooms are remodeled this will easily be a 5 star property with 5 star staff. Just can't beat that! I highly recommend this hotel, you won't find better service anywhere.
Reviewed 21 september, 2021
Stayed 2 nights January 2020 as last night of 1 month USA Holiday. Room and service good. Good selection of food options for breakfast. Bit far from beach in quite location away from the main shopping area.
Reviewed 6 september, 2021
hotel is located in convenient location near beach with ocean view. at check in , agent gave us upgraded room with water view . checkin was easy. we parked across street for $10 and didn't use their valet. room was clean but dated. loved their smaller balcony with view of water. room was spacious and housekeeping staff very nice. I would rate this hotel as above average as far as luxury.
Kudos to a great team!
Reviewed 20 august, 2021
My family had an excellent experience at this hotel. What really made it was the staff. Front desk, valet, garage, restaurant--everyone was engaged and eager to make our stay excellent. Makes a HUGE difference Physical building and rooms a tad dated, but very comfortable and functional. Excellent location. I give this property a high rating--I would recommend for both family and business travel.