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Its infrastructure is unique and offers a variety of activities and attractions . Several bars and restaurants, leisure areas , function rooms and the attentive and friendly service that transmits the quality of the hotel. Whatever the reason for your stay, the Royal team will do everything to be unforgettable and unparalleled . Come see one of the best luxury resorts in Brazil. The complex Royal Palm Resort offers a complete leisure area with four pools ( three air-conditioned and heated outdoor Jacuzzi), gym Multisport covered and air-conditioned , four tennis courts , saunas , fitness cent...More details
Check-out ends at: 11:00
Weekend in Royal Palm: 5 stars relax!!
Reviewed 31 january, 2021
Wow! Amazing!! From the very beginning when Eduardo answered Back About the kind of room I Wanted til the check out! The hotel is fantastic, it reminded me a Florida resort! Pool, sun, fun! I got the exactly room I have requested: top floor, end of hallway , away from the pool! The room is not fancy, but is clean and comfortable! The pools are fantastic! The service was top! Everything was perfect ! There are 2 employees that deserved extra points for high service: Wellington, from front desk( extremely helpful) and Gilberto, a Walter from the restaurant! They both did a great job! I have one complaint : I gained some weight! Food was delicious!!! Desserts were so yummy! Looking foward to coming back as sooner as possible!!
Things to be improved
Reviewed 15 january, 2021
We stayed 2 nights!! In terms of COVID-19, the hotel has been adapting the all necessary mesures, to prevent it!! When you get in for checking in, they mesure your temperature as well as to the whole meals!! Alcohol are in everywhere!! Buffet system, you are obligated to use glove to get it served!! The rooms are cleaned up they do everything for you felling safe!! Things to be improved: 1) reception employees: not much sympathy, doesn’t seem that they are there, to serve the customer!! It’s not the best service, can be improved!! doesn’t seem that they are prepared to deal with clients!! Sometimes it seems to lack of resilience!! 2) restaurants: Despite the cutlery were well packaged, some of it were dirty as the picture Too long time to collect the dishes in your table Missing cups during the breakfast
One night visit
Reviewed 3 december, 2019
Hotel was good overall. The pool was warm, there was a lifeguard, and the room was good and spacious, although a bit dated. The TV was smaller than I expected, and the bathtub had a stain, but to me the biggest problem was the price. I guess you pay more for being near São Paulo. You can get a much better hotel for the same price in other parts of the country. The breakfast had many options, and was very american (bacon, eggs, waffles...), and lunch and dinner were good, but not excellent. Service at the restaurant was lacking, considering the price.
Great resort !
Reviewed 10 september, 2019
Resort maravilhoso para relaxar. Massagem (com Simone) perfeito, refeicões maravilhosas e piscinas lindas! Wonderful hotel! Big beautiful heated pools, great sports area (tennis, gym etc), excellent relaxing massage (with Simone), nice rooms. The most surprising thing was the amazing buffets !! The meals were included and all 3 of the meals were amazing!! Also people arevery polite and kind and thecheck in was fast. Everything was perfect really. It was a real pleasure staying there and we highly recommend this place.
DO NOT STAY THERE!
Reviewed 13 august, 2019
It took 15 minutes for the check-in. Every other hotel takes less than 5 minutes and the really good ones, 1 minute. It is just impossible to get to the roomy by myself. You have to walk a bit, take an elevator to second floor, walk through a maze, take another elevator to the same floor you were before and walk another maze. The control box for the air conditioning does not work. I called reception and they told me to find a remote control....which does not work either. They call maintenance and the guy explains me the remote has to be pointed to a very particular point on the roof at the corridor in front of the bathroom (whaaaaat?). The shower enclosure is tiny and the taps, huge. Any movement, you touch the taps and the temperature of the water changes dramatically. This is not a place to stay.