Flamingo Cancun Resort

Aerial view of Playa

TripAdvisor Review

Based on 3998 review

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"Welcome". In Cancun, the main destination of the Mexican Caribbean. Close to the main attractions of this unique paradise and just 20 minutes from downtown and the international airport. The Flamingo Cancun Resort hotel is “the place” if what you are looking for is location, quality service and an ...

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Availability

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Estandar

Decorated in a cozy style. They offer a king size bed or 2 double beds and a view of the pond or garden. Capacity: 3 adults or 2 adults with...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Estandar Vista al Mar

Decorated in a cozy style. They offer a king size bed or 2 double beds and a view of the sea. Capacity: 3 adults or 2 adults with 2 childre...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

De Lujo Vista Al Mar

With a king size bed or 2 double beds overlooking the sea. Capacity: 3 adults or 2 adults with 2 children in existing beds...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

De Lujo Vista Laguna

With a king size bed or 2 double beds with views of the sea or the lagoon. Capacity: 3 adults or 2 adults with 2 children in existing beds...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Family Room

With 2 double beds and 1 double bed. Located on the second floor with balcony and view of the garden....

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 5 years

Immediate booking

Property Info

"Welcome". In Cancun, the main destination of the Mexican Caribbean. Close to the main attractions of this unique paradise and just 20 minutes from downtown and the international airport. The Flamingo Cancun Resort hotel is “the place” if what you are looking for is location, quality service and an excellent all inclusive system.

Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Reception services
Services / Luggage StorageExchangeWi-Fi
Kids PlaygroundRooms for the disabledAccepts major credit cardsPolyglot TeamButlerTennis courtWedding ServiceButlerJacuzzi
Cleaning / Laundry Services
Laundry / Dry CleaningOnline check-in
several
Broadband InternetSpecial diet menus (on request)Wheelchair Accessibility
Food & Beverage
Special diet menus (on request)restaurantBuffet RestaurantCocktail Services
Transport options
Online check-inTVValet ParkingTowels and bed linen
Wellness facilities
BarCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SDirect beach access
Business Facilities / Facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.
Accommodation
Playground
Family entertainment and services
Playground

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1015

  • Very Good

    1260

  • Good

    814

  • Reasonable

    417

  • Bad

    492

Travelers profile
  • Business

    46

  • Couples

    1372

  • Solo travel

    153

  • Family

    1015

  • Friends getaway

    623

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

DO NOT STAY HERE

Reviewed 8 january, 2022

The Flamingo Cancun Resort was quite possibly the worst “resort” I’ve been to. Do NOT STAY HERE. The room was old and mold on walls and ceilings. The room did not seem clean and was in desperate need of some new paint. Walls were scuffed and felt very ran down. No coffee maker in the room. Also no outlets behind bedside tables to even charge your phone. We ordered “room service” the first night. We had a simple order of a pizza. We had to call twice and it took over two hours to get to our room. The pizza was barely edible. The staff is unfriendly and not helpful. The beach is beautiful but you have to pay to lay under the cabanas on the beach, we were asked to move. There was no one our whole trip using the cabanas due to the cost. The gym was ran down and only had one cardio machine that worked. We have been to Mexico before and never have had this bad of a experience at any other resort. We would NEVER recommend this place to anyone. DO NOT STAY HERE.

makenzief2022

Did Not Honor our Confirmed Reservation and Left Us Stranded!!!!

Reviewed 5 january, 2022

We had the most awful hotel experience ever at this hotel on Dec. 31. We had a confirmed/guaranteed reservation. When we arrived at the hotel they curtly said they see that our paperwork says confirmed reservation but that its not in their system and they have no rooms available. End of story - no desire to discuss or try to help us in any way, helping us find a reservation elsewhere and letting us know what day they would have a room available. They clearly just decided to re-sell our room at a higher rate to somebody else on New Year's Eve and didn't want to deal with us. As we frantically tried to find another hotel, they even tried to kick us out of their lobby into the night with nowhere to go. There was also another family stranded there in the same situation. That was the first time I ever had a totally sleepless night as I had nowhere to sleep. Stay away from this slime bag hotel!!!!!

GlobetrotterJullan

My wedding ring was stolen by housekeeping

Reviewed 3 january, 2022

My wedding ring was stolen by housekeeping. The hotel knew exactly who took it, and would not take action to get it back to me. I can’t believe they would not involve the police or even fire the housekeeper who took it. I have not heard from them since checkout, where I was offered no compensation.

Go765504

Don't go to this hotel!

Reviewed 22 december, 2021

The hotel and the whole instalations are good even the beach was wonderful, but the staff was really rude, they give a really bad treatment to the guests, another thing Ive seen unacceptable was that they were too offensive they were yelling at the Mexicans

P155XNricardoa

You Deserve So Much Better

Reviewed 28 november, 2021

Every step of the way through our six-night stay at the Flamingo Cancun Resort was marked by an unpleasant experience. Before I go into detail, please know: Stay anywhere BUT the Flamingo Cancun Resort. While the property is relatively clean, nothing worked properly. The electronic system that issues the cards to open the door to your room, did not work. Repeatedly, we needed to call the lobby for someone to open our room door. The ice machines located on each floor did not work either. Even the electronic device used to pay for a massage didn’t work. Beach towels? They never had any. We ended up carrying towels from our room. Now, while equipment fails from time to time and we did our best to be patient, and pleasant, the most troubling part was the attitude from the employees. Yes, the ambassadors of the resort, the individuals whose work depends on customer service. Most employees at the Flamingo Cancun Resort were apathetic, dismissive and on several occasions, downright insulting. On our first day, one of the waiters openly confronted me for standing up and asking him if there was something I needed to do to be served coffee. I had asked three times, to no avail. Raising his voice, and in a rather intimidating manner the gentleman replied that the area where we were seated, had been closed and proceeded to explain some operational process to which I answered, “I just want coffee.” Not to mention the buffet was sparsely served and the food was cold. Perhaps the worst experience, however, with a member of the hotel staff was with the lifeguard. As if I had done something unusual or unacceptable the lifeguard became irate as I was swimming and playing in the waves. “Esta usted tomada? “Are you drunk?” he yelled at me as I took went to shore and rested for a bit. “No,” I answered. “I am not drunk. I am a strong swimmer and I know my limits. I travelled far to swim in these waters.” He continued arguing threatening I would be in big trouble. I decided to walk about 10 minutes away from the hotel so I could swim without being bothered. As Mexican nationals, my companion and I were dismayed at the endless chain of unacceptable events. As a working professional who saved for months hoping for a few days of sun and relaxation, I feel like I was robbed. After all, it was not about the key card, the ice, the coffee or the towels. It was about an unforgettable experience of apathy and rudeness. So much for a relaxing vacation. That was six days I will never get back.

O2620NJclaudiad