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2 adults - 0 children - 1 room

Grand Hotel Colonial Cancun

94 TripAdvisor Reviews

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According to guests, it's ideal for:

A stay at Grand Hotel Colonial Cancun places you in the heart of Cancun, within a 10-minute drive of Las Americas Cancun Mall and Tortuga Beach. This hotel is 7.1 mi (11.4 km) from Cancun Convention Center and 8.6 mi (13.9 km) from La Isla Shopping Mall.Make yourself at home in one of the 47 air-co...

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6

Quarto superior, 1 cama King

1 King Bed

77 sq feet


Internet - Free WiFi

Entertainment - 32-inch LCD TV with sa...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

Immediate booking

6

Quarto standard, 2 camas de casal

2 Double Beds

105 sq feet


Internet - Free WiFi

Entertainment - 32-inch LCD TV wit...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

Immediate booking

Property Info

A stay at Grand Hotel Colonial Cancun places you in the heart of Cancun, within a 10-minute drive of Las Americas Cancun Mall and Tortuga Beach. This hotel is 7.1 mi (11.4 km) from Cancun Convention Center and 8.6 mi (13.9 km) from La Isla Shopping Mall.Make yourself at home in one of the 47 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and ceiling fans, and housekeeping is provided daily.Enjoy recreation ...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

several
Cofre na recepçãoAssistência para passeios/bilhetesServiços de conciergeAcessível para cadeira de rodas (pode haver limitações)Designated smoking areasEstacionamento grátis sem manobristaRecepção 24 horasWi-Fi grátisJardimEstacionamento (vagas limitadas)Number of outdoor pools - 2Off-street parking

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    11

  • Very Good

    26

  • Good

    29

  • Reasonable

    7

  • Bad

    21

Travelers profile
  • Business

    7

  • Couples

    26

  • Solo travel

    12

  • Family

    16

  • Friends getaway

    18

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Unfair treatment

Reviewed 3 december, 2021

I do not recommend this accommodation. They did not treat us fairly. Although we notify them about our late arrival, and they confirmed it that it is no problem for them when we arrived to the hotel our rooms were cancelled, and they were not cooperative in finding a solution. All they said was that our reservation was cancelled by Booking, but this was not the case because the hotel cancelled it.

palkok2017

NOT RECOMMENDED

Reviewed 13 april, 2021

On arrival I was greeted with the information that there was only one standard room left, though I had booked a double superior, months in advance. As a matter of fact, this hotel HAS NO superior rooms. It may be suitable for backpackers, but nobody else. There was practically no water at the faucet, in the shower it was just dripping and lukewarm. Contrary to the booking information, the hotel offers NO closets in ANY room. My “wardrobe” consisted in a concrete surface and it had ONE single wire hanger, the type you get for free at dry cleaning places, and even this one was old and distorted. The Internet was constantly being cut off, with extended periods of ZERO signal, especially during the morning hours. The advertised “free parking” does not exist, you need to find a parking space somewhere in the pedestrian zone around the hotel. The receptionist pretended not to know his manager’s name ore phone number. After I had finally located the manager by myself, we had a long argument, they changed my room and fixed at least the water problem to a certain extent. Breakfast service was on the opposite side of the street at a taco bar called “Altamar”. Their waiter was totally unwilling to do his job, food quality was lousy. It took them up to 40 minutes to serve a simple omelet! No value for the money. I strongly discourage everybody from booking this hotel.

callixto

Amazing Customer Service!!!

Reviewed 20 october, 2020

This hotel graciously sheltered us when we were in Cancun during Hurricane Delta. When we found this hotel we were so thankful just to have a place to stay. The room were nice and clean, bed was comfy and the AC worked great!! The staff was absolutely amazing during this ordeal and VERY accommodating.

LatinaTraveler75

Basic, clean, pleasant, good sleep

Reviewed 8 february, 2020

This is an excellent hotel for the price. The bed was huge and comfortable, the a/c worked well and the front desk staff were exceptionally kind. There is a bar/disco nearby that plays loud music all ngiht on Saturday & Sunday, but I could only hear it in the bathroom - when I closed the bathroom door, the bedroom was nice & quiet. When I was there, I saw only other families from Mexico - this is not a "party" hotel, but a peaceful place to sleep. The central garden area is beautiful with huge fig trees growning inside. The hot water in the showers takes a long time to heat up, but don't give up, it will! The location is super, just 5 min walk to ADO bus, 10 min walk to Mercado 28, and easy buses to the beaches. I would stay here again.

outdoorgalDelaware

Colonial Cancun Hotel

Reviewed 4 september, 2017

After a drive up and down the Zona Hotelera past the gorgeous hotels there, staying at the Colonial was a let down to say the least. Clean room, plenty of hot water, adequate AC, comfy bed, friendly staff couldn't make up for a barrio covered in "For Sale" signs on graffiti covered buildings. My advice: Avoid central Cancun.

LightPacker655732