Now Emerald Cancun

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Located 13 minutes away from Cancun International Airport This family-friendly beachfront resort offers guests an Unlimited-Luxury® vacation, where everything is included: 24-hour access to unlimited food and beverage options, à la carte dining with no reservations, endless activities for all ages a...

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King Deluxe com Vista do Jardim

The Deluxe Garden View Rooms feature a modern design and comfortable accommodation with an incredible view of our gardens; infused with elem...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Duplo Deluxe com Vista do Jardim

Deluxe Garden View rooms have a modern design and comfortable accommodation with an incredible view of our gardens, also infused with elemen...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Quarto Deluxe com Vista Laguna

The Deluxe Laguna Rooms offer stunning views of the sunset and feature modern design and spacious accommodation. The category offers a king-...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Quarto Deluxe com Vista Laguna

The Deluxe Laguna Rooms offer stunning views of the sunset and feature modern design and spacious accommodation. The category offers two dou...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Quarto Deluxe com Varanda e Vista Laguna

Deluxe Laguna rooms have stunning views of the sunset and feature modern design and comfortable accommodation with elements of the Caribbean...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Quarto King Deluxe com Vista Parcial do Mar

Deluxe rooms with partial sea views have a memorable view of the Caribbean Sea. The rooms have a modern design and spacious accommodation wi...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Quarto Duplo Deluxe com Vista Parcial do Mar

Deluxe rooms with partial sea views have a memorable view of the Caribbean Sea. The room features modern design and spacious accommodation w...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Quarto King Deluxe com Vista do Mar Frontal

The Deluxe Ocean Front rooms have a spectacular and unforgettable view of the Caribbean sunrise. The room features modern design and spaciou...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Quarto Duplo Deluxe com Vista Frontal do Mar

The Deluxe Ocean Front rooms have a spectacular and unforgettable view of the Caribbean sunrise. The rooms have a modern design and spacious...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Quarto King Deluxe com Varanda Frente ao Oceano

The Deluxe Ocean Front Balcony rooms have a spectacular and unforgettable view of the Caribbean sunrise. The rooms have a modern design and ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Suíte de Lua de Mel Preferred Club

Our Preferred Club Junior Suite rooms have a spectacular and unforgettable view of the Caribbean Sunrise. The room has a modern design and s...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Suíte Master Preferred Club

The Preferred Club Master Suites boast a modern design and spacious, comfortable accommodations, with an incredible Sunrise view, on the spa...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Quarto VIP Preferencial com Cama King-size e Vista

The Preferred Club Deluxe Ocean Front rooms have spectacular and unforgettable views of the Caribbean Sunrise. Rooms have a modern design an...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Garden View W Patio King

Deluxe Garden View With Patio King boast a modern design and comfortable accommodations with an amazing view to our gardens also infused wit...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Preferred Club Premium with Hot Tub King

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Preferred Club Sunset With Hot Tub King

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Preferred Club Premium Plunge Pool King

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Preferred Club Premium Sunset Plunge Pool King

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 2 years

Immediate booking

Quarto Duplo VIP Preferencial à Beira-mar

The Preferred Deluxe Ocean Front rooms have spectacular and unforgettable views of the Caribbean Sunrise. Rooms have a modern design and spa...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Garden View W Patio Double

Deluxe Garden View With Patio Double boast a modern design and comfortable accommodations with an amazing view to our gardens also infused w...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Preferred Club Premium Plunge Pool Double

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

ROH

Deluxe rooms have a modern design and comfortable accommodation with an incredible view of our gardens, also infused with elements of the Ca...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Breakfast Plan Deluxe Garden View King

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Breakfast Plan Deluxe Garden View Double

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Breakfast Plan Deluxe Sunset Lagun View Double

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Breakfast Plan Deluxe Sunset Lagun View Balcony Ki

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Preferred Club Sunset Laguna View Double

Preferred habitacion...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 2 years

Immediate booking

Property Info

Located 13 minutes away from Cancun International Airport This family-friendly beachfront resort offers guests an Unlimited-Luxury® vacation, where everything is included: 24-hour access to unlimited food and beverage options, à la carte dining with no reservations, endless activities for all ages and more. Rooms and suites feature comforts and some rooms include a private balcony or terrace and a fully stocked mini-bar. At Now Emerald, guests will enjoy the benefits of Unlimited-Luxury® where everything is included, and no wristband or gratuities are required — 8 restaurants and 6 bar optio...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Family entertainment and services
NannyKids Club
Reception services
Services / Luggage Storage24 hour reception
Cot available on requestAccepts major credit cardsPolyglot TeamButlerGymnasiumATMWedding ServiceButler
Cleaning / Laundry Services
Laundry / Dry CleaningDaily maid service
Business Facilities / Facilities
PhotocopiesMeeting RoomsSteam roomConference CenterBusiness Center
Accommodation
24-hour room servicePlayground
Food & Beverage
PubrestaurantBuffet Restaurant24-hour room serviceCocktail Services
Transport options
Pool BarParkingFree ParkingValet Parking
Pool and wellness facilities
PoolOutdoor PoolFree fitness centerMassages on RequestDirect beach accessMassage ServiceSPA
several
ElevatorFree WifiSmoking area
Stores
Gift ShopHair stylistBeauty SalonHairdresser on request

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    684

  • Very Good

    274

  • Good

    151

  • Reasonable

    67

  • Bad

    92

Travelers profile
  • Business

    8

  • Couples

    318

  • Solo travel

    16

  • Family

    425

  • Friends getaway

    183

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Nice Hotel with Great Beach

Reviewed 29 november, 2021

Now Emerald is overall a nice resort in need of some maintenance. Rooms are spacious, but repairs are needed (drawers falling apart and non functional, plumbing leaks, very loud AC units). The facility is kept clean and the staff works hard to keep it that way. The food was some of the best of any all inclusive we have stayed at. Ample choices of restaurants (no reservations required). Bernardo at the breakfast buffet was great, and Rudolfo kept the drinks flowing at the pool! The beach area was one of the largest we saw of any of the resorts in the Hotel Zone, and perfect for playing in the water. The entertainment staff was fun (especially Abraham). Enjoyable place if you can look past some of the maintenance issues.

MasterDugan

Spectacular All Inclusive Hotel in Cancún!

Reviewed 28 november, 2021

So I went with my family and friends for my 30’s birthday celebration and we ended up finding this amazing place. The room’s view and decoration is just beautiful. The service is something else, we had an incredible experience in every restaurant and bar we went except from the Carnival buffet where Janeth and Karina always had a really negative attitude towards the guests. I really need to recognize Mayra, Cynthia and Nestor’s work. They were always serving with a happy smile and best attitude. The Preferred Club’s sections are all really worth it. Moreover I need to out-stand the entertainment’s crew that always made this ir best to keep everyone having fun. The food was really good, specially at the breakfast, Japanese and Italian restaurants. You really can’t miss the pizzas of the Italian restaurant! My only feedback and suggestions would be the following: They could improve their maintenance at the rooms as they have some details and they definitely need to renew some sections. They should serve the Preferred’s Club alcohol in every bar. To conclude we had an amazing experience in general and I’ll gladly go back soon and recommend to everyone.

jilwan91

Good reviews are mostly from first-timers

Reviewed 24 november, 2021

Most of the 4/5 reviews seem to be from people who have not been anywhere else. I have been to several all-inclusive resorts in Mexico so I feel I can provide an educated opinion. First and foremost, you get what you pay for as this resort is in desperate need of restoration from top to bottom. That said, first the positives. We had a fast, no hassle check in. Had to wait about 20 minutes for the room, no big deal. The room had a comfy bed, robes, slippers, and great views. In-room tablet was very handy and I appreciated the deep soaking tub. Room service was superb with vast menu options, and the staff gave 5 star treatment. There are multiple well maintained pools throughout the property. Pool side food and drink service was great. We really enjoyed the adults only area. Beach was nice, small but clean and somewhat swimmable with no pesky vendors. We were not approached one time by a time-share salesperson. We each did a massage at the spa which were great. Covid safety protocols were consistently followed properly including which included limited guest capacity. The staff was overall friendly and knowledgeable and no wrist bands were required. I come to all-inclusives for the food, drink and entertainment, which is where unfortunately NOW fell short. All the restaurants are hit or miss regarding quality. All the food portions are TINY. This is not an exaggeration. Order one of everything. The buffet was below average limiting breakfast to room service (highly recommended) and lunch to the one restaurant which was just ok. Alcohol options and beverages were inconsistent from bar to bar. Sometimes drinks were undrinkable. We were originally given the wrong room (double beds), which also had a leaky toilet. After an impressively quick switch to the correct room (single king), actual room was fine, but the deck by the pool was falling apart. We didn’t feel like switching rooms again. Maid service was inconsistent, and mini bar only re-stocked once. Preferred club/plunge pool room didn’t really have any other benefits as anyone can utilize the preferred bar and preferred beach area. Since I didn’t feel safe enough to utilize the plunge pool due to the falling apart deck, the preferred club was rendered useless and a waste of money. The entertainment was lacking throughout. Bottom line, if you are on a budget, this could be an option for you if your standards aren’t high, and if youv'e never been anywhere else. Save your money and avoid the preferred club. But if you can afford to upgrade, a newer resort might be the better option.

Sandra Z

Wonderful vacation

Reviewed 23 november, 2021

We travel to Cancun on our Wedding Anniversary. Stayed at the Now Emerald Resort. Our room was sort of outdated. Service was excellent. All staff members were outstanding. Our housekeeper Esmeralda kept our room clean each day. Big thanks to her. Bryan and Ibrahim on entertainment team were excellent. They were amazing each day. Jimmy, Rafael, Alexander and Able hernandez were always ready to serve our drinks. Big thanks to them. Overall the staff at this resort are worth to give it a 4 star. 3 star to resort but 5 star to staff. Can't forget Laure and Laurdes at the spa.

974shitaln

It's "OK"

Reviewed 23 november, 2021

The staff here works really hard to bring life to this sinking ship. This resort itself, is very clean and well kept. Despite its very dated appearance it meets all the basic vacation needs. The service is great. However, it fails to give you that WOW factor that would make you say, 'I am coming back here." For the most part the food is pretty basic and bland. The buffet was fairly limited with its daily offerings and its stale appearance. Aside from the abundant amount of servers it felt like we were eating in a basement cafeteria. The restaurants had some great dishes, but I can't say we had any great meals. Unfortunately, during our stay the weather was not the best. However, the staff really stepped it up and came up with different activities to keep people happy.

firemed665