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**Property Location**.With a stay at Casa Turquesa in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Aquaworld and Cancun Interactive Aquarium. This 4-star hotel is 1.4 mi (2.3 km) from La Isla Shopping Mall and 2.9 mi (4.6 km) from Cancun Convention Center. Distances...
More about the hotel**Property Location**.With a stay at Casa Turquesa in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Aquaworld and Cancun Interactive Aquarium. This 4-star hotel is 1.4 mi (2.3 km) from La Isla Shopping Mall and 2.9 mi (4.6 km) from Cancun Convention Center. Distances are displayed to the nearest 0.1 mile and kilometer. .Luxury Avenue Shopping Mall - 0.1 km / 0.1 mi Marlin Beach - 0.2 km / 0.1 mi Kukulcan Plaza Shopping Mall - 0.3 km / 0.2 mi Ballenas Beach - 0.9 km / 0.5 mi Tequila Museum - 1.1 km / 0.7 mi Cancun Interactive Aquarium - 1.1 km / 0.7 mi Costa Occidental de Isla Mujeres National Park - 1.2 km / 0.7 mi Yamil Lu'um Archaeological Zone - 1.4 km / 0.8 mi La Isla Shopping Mall - 1.4 km / 0.9 mi Aquaworld - 2 km / 1.2 mi Isla Dorada - 2.1 km / 1.3 mi Chac Mool Beach - 2.8 km / 1.7 mi Maya Cancun Museum - 3.1 km / 1.9 mi Forum Beach - 4.1 km / 2.5 mi Delfines Beach - 4.4 km / 2.7 mi .The preferred airport for Casa Turquesa is Cancun Intl. Airport (CUN) - 18.7 km / 11.6 mi. **Rooms**.Make yourself at home in one of the 30 air- conditioned rooms featuring flat- screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks.**Dining**.Enjoy international cuisine at El Mirador, a poolside restaurant which features a garden view. You can also stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.**Business, Other Amenities**.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
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Based on 634 reviews
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Lovely Hotel not for everyone
I am currently staying here 1/6 to 1/9. First the good:The place is amazing. My room is huge and has a magnificent balcony. My bathroom is huge and has separate rooms for shower tub and potty. Everything looks brand new. The employees will get you ice or towels as you need them the lifeguard PiPi will pull your chairs out to the most beautiful beach you have ever experienced. The check-in and check-out were simple and quick. Thank you Vanessa. A berm created by erosion keeps people from walking on your private beach. The pool needs attention but is beautiful and adequate and great for photos. My chicken quesadilla was the best I have ever had. Now the bad.. as you drive up to the hotel. It is scary. Garbage and poorly maintained exterior. Relax the actual hotel is nice. Security is good at the gate.. non-existent in the room ..my sliding glass door did not have ANY latch. My room had an old fashioned key and no modern in room safe. It is unfortunate that some simple security matters are neglected. Travelers need to feel that they are secure in their rooms. My bed and bedding were very nice and comfortable. I didn't notice any excessive noise.
Absolutely Never Again
I have stayed here several times in the past. Quirky and a bit run down but loved that it was small and easy with only a few other people. Wow how things have changed. This is nothing less than squalor at this point. No lock on the patio doors, broken out lights, elevator out of order, pool half filled, beach with a 10 foot ledge and sand filled halfway up the palapas. We mistakenly ate dinner our one night. It was comically bad and bizarre. About 8 options, no Coke Light, no tortillas for fajitas, couldn't track down a single napkin, served the wrong food only to magically come out with the right one a second later (after which we saw the writer eating the 'mistaken' meal). We walked on the beach at 7:30 only to be locked out with no way to get back in without calling them. Jackhammers started in about 30 feet from our unlockable patio door at 8 am. They give you discounts if using cash. Hmmm. This is not a hotel. This is a front for something else. I checked out early the next day but we were half hour past check out time so he charged me a second night. But...their credit card machines oddly don't work so he wants to take me to an ATM. I mean, really, people....WTF. Please heed my warning and stay away. We went two hotels down to the JW Marriott and paid just $10 more per night after their daily credit. This one is heaven.
One of the worst hotel experiences I’ve ever experienced
I’ll preface this by noting I had stayed here a couple years ago, but had such a bad experience I resolved not to write a review so that I could forget about it. However, I’ll tell you about my experience so you’re aware of the type of customer service you could expect to receive. The reservation was booked through RCI, which has a policy of booking stays in one-week increments. As such, the original reservation was for June 17-24, but I emailed the Casa Turquesa reservation desk on April 19 to see if there was a way to rearrange the dates to make it fit my itinerary. Alan from Casa Turquesa responded and told me there was no way to do so, so I just confirmed with him that I would not be checking in until June 20, unlike the original reservation of June 17. I confirmed a second time with him on June 12 just to make sure that everything was good, as I had heard there have been other accounts of people having difficulties checking into hotels in Cancun. Alan did confirm my arrival date on April 28 and June 13 respectively, so I was confident everything was good. When I arrived at Casa Turquesa, I brought the email correspondence as evidence of my reservation, but the manager, Mus, was extremely rude and unaccommodating. He claimed that I should have called them in advance, even though in the confirmation email Casa Turquesa sent me, it states that should there be any changes to the itinerary, one could call or email them. I did not call because that involved international charges, and I had already emailed them confirming things twice. Mus did not honor the reservation, and when my friend attempted to step in to talk to him, he told her that “he could only speak to one person at a time” and condescendingly asked if he should talk to her or me. He continued having a patronizing attitude and had no semblance of customer service, as he was not willing to work with us, stating that “there is no money involved, so there is no problem with them”. However, it was an employee of theirs of confirmed everything was in good order, and as such I tried to tell him that. He refused to listen to logic and in the end, wished us “good luck” in finding another place. The hotels in the nearby area were all expensive, and it was late at night. We had limited resources, and so walking to downtown Cancun was unsafe and dangerous, and it was extremely expensive to take a taxi. As such, we were planning to sleep in the lobby because there wasn’t any other option available to us. We were just three girls tired, hungry, sleepy, and frustrated with our experience. Mus refused to help us until speaking to Alan, who he said would be there at 10:30 am the next morning. In the end, we were able to stay in a room because someone “didn’t check in”. However, I find it unbelievable that in a city that receives a lot of tourists, we were subject to the worst customer service experience and went through a lot of frustration and fear that we would not have a bed to sleep in that night, despite having taken all precautions and being calm and reasonable the entire time. Mus needs lessons in empathy as well as in customer service, because he clearly does not know how to treat people correctly. Customer or not, there was no hospitality and no sense of responsibility from Mus in Casa Turquesa, and that type of ill treatment deserves to be noted.
Old/big rooms, good location
Our first room 3rd floor was big, nice views, big balcony, old furniture and the AC didn’t work. We stayed there for one night fortunately. Around 1am after we complained the AC wasn’t working and maintenance guy told us it was nothing he can’t do until next day, We got changed to another room 1 st floor that it was modern and comfortable. The hotel is nice but just for sleeping as the guy in the front told us. Not really a resort to stay for the day. Nothing to do inside the hotel. There is a nice pool, nice views. If you have a group of friend a recommend the room we stayed. Nice jacuzzi and area to party as a group. Walking to everywhere or taking the bus to the city. Safe area. Beautiful beach. My pictures are from my second room. If you are going to be doing tours all the time and get a good price go for it.
Location great but facility and staff not so much
owner wanted to charge us extra taxes on the room we had already paid trying to scam us. I asked the owner every day to explain the taxes. And every day he said he’d check then finally he said I was right and we already paid it. He did not give our money back until the day we left. Water in room was either boiling hot or freezing cold for showers. So much to the point where I dreaded to shower. The AC was not working whatsoever. We called to get it looked at and no one ever came up. The hot tub/jacuzzi right outside the room was filthy and old. Very unpleasant. The only good thing is location because I got to wake up to a beautiful view and fell asleep to sound of the ocean.