Based on 12399 review
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The hotel Riu Cancun allows guests to enjoy their holidays freely without limits, without worries, and taking time to relax. This luxury hotel is located in 10 min walking distance to the beach in Cancún's hotel district. There is a plethora of bars and restaurants as well as a shopping centre in the vicinity. The centre of Cancún, which lies 1 km away, may easily be reached by making use of public transportation for which a stop is located directly in front of the hotel. The international airport lies about 20 km away.
Check-out ends at: 11:00
severalFree self parking
StoresRelax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an indoor pool and a sauna. Additional amenities at this hotel include complimenta
Reception servicesFree self parking
Reviewed 20 january, 2022
There is a lot of negative thing to talk about this hotel, I will start with this hotel shouldn’t be 5 stars, should be 3.5 or 4 star. Starting from the receptionist wasn’t friendly at all and no smiles, then the hotel was supposed to have 5 restaurants but it’s only one buffet and the foods are all the same everyday and they just move the locations there is other 3 restaurants one was supposed to be Italian and I ordered steak OMG what kind of steak was? The smallest and taste the worth I have ever tasted in my life there was supposed to have a Japanese restaurant any time I go it was closed and I am not sure still when can you go eat there. Also no food on the pool and the beach if you want you can go to sport bar get the old expired cold hot dog and hamburger. And after 10 pm if you are hungry good luck you have to go outside to eat. About the food I will give 1 star. Let’s talk about bars all the bars are closing at 12 midnight and they don’t serve any alcohol I felt like I am in Saudi Arabia, the only option is you have to walk to the sport bar from any part of the hotel, I caught the bar tender a couple time serving alcohol with out alcohol just putting a juice, bar service was bad as 2 star hotel. The cleaning rooms are was ok if you don’t leave them a note about to fill up the fridges and toilet paper you will have to call the receptionist to send you one I had to leave a note to filling it up all the time. The beach is beautiful the pools was good and it’s family friendly resort the other thing there is no hot tub there is only a Jacuzzi and it was freezing. The entertainment were all ok. The views was amazing. The food and the bar service it was horrible and that was my last time will never visit this hotel again
Loved this hotel
Reviewed 19 january, 2022
Stayed here for 2 weeks and absolutely loved everything about this hotel food is absolutely gorgeous don’t know how people are complaining there is so much choice and it is all so fresh Good entertainment round the pool for adults, would not recommend this hotel for kids Room and around the hotel was spotlessly clean Half of the pool does go in shade very early on but the beach has the sun until 5pm so can easily just get a sun bed down there without needing to get up early Had the best time in Cancun and would 100% return to this hotel and would recommend to young couples visiting Mexico
We enjoyed stay
Reviewed 18 january, 2022
We stayed at Riu Cancun in July 2021. The hotel is located within walking distance to the night club areas. Very nice and safe walk at night to senor frog, congo bongo etc. Check in took forever. The guy was nice but was slow. The lobby us airy and you're given drinks upon arrival.. Scheduling for covid test was done right after check-in. No complaints there. Room was clean. I have never been to a hotel where the beds are together, lol. It's usually separated. Cleaning lady did a good job in cleaning the room and restocking mini fridge. Drinks were cold. Drink dispensers were removed due to covid which makes absolutely no sense. The bathroom was clean .No complaints about water temperature or pressure. The room did have a moldy smell when AC was turned off. We needed more pillows and also had an issue with the toilet which was resolved right away. Food was disgusting. Same exact food at bfast, lunch and dinner. Many options but all disgusting and this is coming from a non picky eater. Spa services was excellent. No complaints there. Night entertainment was great. Pool service was great. Lots of clean heavy duty towels better than those in room. The beach was rough and had lots of seaweed. The water was brown. We still enjoyed. Overall we had a good time. Masks are worn but not enforced. Everybody in our group of 4 which consisted of 2 adults 2 kids, enjoyed othemselves
Low standards needed!
Reviewed 16 january, 2022
I would like to start by mentioning that we got a good price for this hotel. We paid £1800 for 2 people for 1 week. If we had went 2 days later, it would have cost £1700 each! We chose this hotel for the location as we had not stayed in hotel zone before and we knew the standard wasn't going to be what we were used to but not this bad. Last year we stayed at Dreams Playa Mujeres and have previously stayed at luxury bahia principe akumal and Royalton, so I can compare. This hotel is not a 4* as advertised. It is just about a 3*. We got a private transfer to avoid the crowd at check in. Was greeted by Jesus who gave us lot's of information and offered us a twin room or king size. We took the king. He asked if we wanted floor 2 or 13. As I had previously read that unless you are 6ft 10, you would not be able to see over the balcony on floor 13 so we took floor 2. So glad we did as during our stay, waiting for the lift was pointless, they took forever, we used the stairs most times. Also, guests are quite rude, once I was waiting for the lift on my own, when it finally came, a group rushed in. Maybe it's the British in me, we believe in queuing. Thank you to Nivana for using her initiative and helping me with my query. Room: Got to the room and it was clean. Could definitely see the wear but good amount of storage and towels. Optics were available: Vodka, Gin, Rum and Tequila. Good amount of drinks in the fridge, lots of water, beer, coke and lemonade. Safe was easy to set up and use. Walls are paper thin. On the 3rd night, I was woken up by a couple at 2am, singing on the balcony. I politely asked them to keep it down, which they did...until 5am. At that point we had to call security. Then came the moans and groans (if you know what I mean) so I just got up and went to the sports bar for a tea. Realised through the week that our sheets were not being changed. On the second day, there were black marks on our sheets. 2 days later, the same marks were back. Did they just turn them around? Towels were not consistent. 3 towels for 2 people, 1 face cloth for 2 people, sometimes the towels were still wet. A/C worked very well, good hairdryer and the shower had really good pressure, my partner loved it. 2 plug sockets didn't work, one in the bedroom and one in the bathroom. So I would have to straighten my hair in the bedroom which was very far away from the mirror. No light on the balcony and as my partner smokes, he sometimes had to smoke in the dark. If you are an early riser like we are, then be prepared to use your torch on your phone. We had to walk in pitch black to the sports bar every morning to get a cup of tea. Even the staff had to clean the pool area in the dark, probably why it was so bad. Pools and service: The infinity pool was freezing but was the best place for a view. If you sit right at the back, you get the sun all day. Be prepared for people to move their loungers to almost sit on your lap if you got a good spot. There are lots of loungers, enough for everyone but sometimes it may not be where 'they' want to sit! Middle pool was warmer and had all the entertainment, was a really good vibe. Never went into the pool by the buffet but this was still lively. There is also a pool by the corner bar (round the other side of hotel) which was very quiet and secluded. Loungers are not cleaned, only by the rain. There were drink and food stains on them for days. One early morning I once left my lounger to go to get a hot drink from the sports bar. Walked back and a guest had the same towel as me (I always bring one from home). Got to my lounger and guess what...my towel was gone. I caught up with the guy and said that's my towel, he replied 'oh is it? Here you go'. I couldn't believe it! No apology. Pools were cleaned daily and they needed to be. Many guests did not leave the swim up bar pool for hours! People smoked in the pool, I had to pass someone an ashtray once as they were flicking ash in the pool. Limes from tequilas would be floating around. Guests really didn't care for others. The service around the pool was good but sometimes slow. They also have to attend people on the beach if they are short staffed. Roman was great and David at the bar always remembered what I liked to drink. There is no alcohol before 10am, which I found out when I went for breakfast and tried to get a mimosa. Entertainment: The entertainment is great. The team get guests involved and it's a good laugh. Can be quite sexualised sometimes, lots of twerking and encouraging guests to dance provocatively that can be inappropriate for children but this really isn't a children's hotel. There is nothing for them to do apart from a few games, the pool and beach. They put on good shows in the evening and we loved the tribute acts and playing Kahoot. The only night I didn't like was the Burlesque show as this wasn't burlesque, just a group dancing to music. Food: Everything is basically self service which is probably why they have a whole floor full of people with covid. Breakfast was good. Lots of variety if you're picky. I always got an omelette just to be safe as it's cooked in front of you. Dinner was awful. Only the buffet and maybe 1 or 2 other restaurants open each night. If you are not at the restaurants by 7pm, you will be eating at the buffet. If you are successful with a restaurant, be prepared to be given a buzzer and maybe waiting up to 1 hour and a half for a table. I worked out that if I got a buzzer at 6.45, I could go up and get ready and be back down for 8pm and have a drink at the bar before my table was ready. We didn't like the buffet, it all looked like slop. Same food everyday and this was the same for lunch. Restaurants were not much better. Steakhouse: Ribs were full of fat, the corn on the cob was raw but the broccoli was nice. Japanese: Beef Teppanyaki was a piece of overdone steak. The matcha sponge cake was very nice. I would be very cautious with the food in the sport bar. A covid feeding ground! Burgers and other items were in the fridge that you had to put in the microwave yourself. No one used the hand sanitizer. Location: This hotel is in a great location. Short taxi ride to the shopping mall which has Louis Vuitton, Prada, Gucci, Zara and lots of others. Walking distance to the strip. Went to CoCo Bongos for our second time but this time we got Royal service tickets and it was worth it. Walking distance to get the ferry to Isla Mujeres. It was $30 each return or $600 pesos each. We paid for a golf cart on board which was $46 and had use of it until 6pm. The ferry back was at 5pm, we chose to go to the other port which had a return time of 7pm. We got a taxi from there which cost $250 pesos and took less than 5 mins. Overall: The staff try very hard but some of the guests have no class and everyday was like a scene from Benidorm. Some people will like this kind of hotel but it wasn't for us. I tried it, I didn't like it. If you are up for a laugh, want to get drunk and eat awful food, then this is the place for you.
Definitely not a 5*
Reviewed 15 january, 2022
This is the worst hotel I have ever stayed at the beach is gorgeous but that’s it the food is disgusting the drinks are horrible the rooms dirty and old fashioned all the staff never smile even reception staff very rude we was supposed to stay 2 weeks after 1 weeks we couldn’t take anymore and left and booked into another hotel and had the best time ever with gorgeous food so honestly don’t book this hotel and if you have I would definitely change to a different hotel Tui you should not be sending anyone to this hotel