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TripAdvisor Review
Based on 12240 review
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The hotel Riu Cancun allows guests to enjoy their holidays freely without limits, without worries, and taking time to relax. This luxury hotel is located in 10 min walking distance to the beach in Cancún's hotel district. There is a plethora of bars and restaurants as well as a shopping centre in th...
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The hotel Riu Cancun allows guests to enjoy their holidays freely without limits, without worries, and taking time to relax. This luxury hotel is located in 10 min walking distance to the beach in Cancún's hotel district. There is a plethora of bars and restaurants as well as a shopping centre in the vicinity. The centre of Cancún, which lies 1 km away, may easily be reached by making use of public transportation for which a stop is located directly in front of the hotel. The international airport lies about 20 km away.
Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Elevator
Beauty Salon
Hot tub
Luggage storage
TripAdvisor
Excellent
6351
Very Good
3445
Good
1276
Reasonable
605
Bad
563
Business
85
Couples
5059
Solo travel
180
Family
2514
Friends getaway
2223
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 25 July, 2021
The Hotel Riu Cancun is a beautiful hotel, perfectly located in front of the beach, and still with so many main attractions at walking distance. The lobby and pool area were great, they had several different pools so you were able to pick the one that best suited you. Overall the look and location of the hotel were great and I don't want to take that away from them. Now for the bad, the reservation system they use is terrible, I made a reservation through Expedia and they couldn't see it, I was on the phone for almost four hours with, through several calls, each time them telling me it was fixed and the front desk would say it wasn't. I got into the hotel at roughly 11am, and didn't get a room until 4pm. Then we get to the room they had for use and there were wet towels on the bed and bathroom floor. The dresser still had someone else's clothes in them. This is not a cheap hotel so I didn't expect Riu to have so many cost cutters. This is all inclusive, they do have times when no food is available, you have to go to the bar during these times and the have hard burgers and hot dogs in the fridge that you can microwave. They tasted bad. Lastly, the staff. overall the staff was great, always smiling and helpful. The front desk was another story. They lied about the rooms AC and it took four people to tell me that the hotel was temperature controlled
jessed770
Reviewed 25 July, 2021
Everything was great. The food, service, and the people. Our room had a great view and was always kept clean and stocked. We had a mini fridge. The shows at night were awesome. Food was great. Buffet style. With them constantly keeping clean and sanitizing. Will definitely be going back
CVenegas86
Reviewed 24 July, 2021
The resort was clean, all the staff were always helpful in any way possible. We did not have to leave the resort for anything other than what we wanted to go do. They made sure that we had the appropriate COVID-19 testing and documentation before departure. This was a phenomenal experience from start to finish!
Brian F
Reviewed 23 July, 2021
This is my second stay in a riu absolutely loved the stay ..the food ,the service ,the quality abd quantity of care ..top tier ..i also stayed at riu on ocho rios Jamaica the experience was beautiful thst led me to Mexico ..hoping to follow suit to riu in Costa Rica next year ..2022 ..i wil refer this resort to anyone and everyone ..absolutely amazing abd fulfilling..
Larvon1
Reviewed 22 July, 2021
Been coming for years and it's our 5th visit, we like it a lot. It has been wearing and tearing with overdue renovations especially in the swim up pool bar. To claim that they are a 4/5 star resort, they should look like one. We stayed 8 days and booked a suite in the main part of the resort. We had a very good wide view of ocean but unpleasant because of excessive seaweed which the resort removes and the beach in front of them with dark water which is out of their control. I give them credit for that. The food is pretty much the same thing every day like any other large buffet. Don't have high expectations with food, there are a lot of items to choose from. They have nightly entertainment which includes a michael jackson impersonator that throws a really good show with others. They also have mariachis performance at night. They have a lot of seating throughout resort and finding where to sit will be no trouble. They broadcasted the EURO Cup and COPA America final games. They serve drinks everywhere. They give excellent customer service and maintain the resort clean and safe.
Enrique V