NIZUC Resort & Spa

TripAdvisor Review

Based on 3615 review

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hotel: Located in the secluded enclave of Punta Nizuc, less than a 15 minute drive away from Cancun International Airport, Nizuc Resort & Spa redefines the standard luxury in Mexico and around the world. Uniquely positioned within a 29-acre natural reserve, Nizuc Resort & Spa captures the essence of...

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Ocean Suite

There are 44 suites of 90m2 distributed around the lobby area, just a few steps from Playa Nizuc, Playa Arrecife and the main pool area. The...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 4 years

Immediate booking

Garden Junior Suite

The windows of this suite communicate with a private terrace overlooking the mangroves and a beautiful infinity pool. The suites have a king...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

by 4 years

Immediate booking

Ocean View Deluxe King

The windows of this suite communicate to an attractive terrace with a spectacular view of the sea. The suites are ubican from the second to ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 4 years

Immediate booking

Ocean View Junior Suite

This 120m2 Suite offers spectacular views Caribbean Sea and windmills that open a terrace private with infinity plunge pool. The beds are wr...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

by 4 years

Immediate booking

Penthouse

This 165m2 suite is located in the 5th piso del residential area and offers beautiful views panoramic of the Caribbean Sea. Sus ventanales c...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

by 4 years

Immediate booking

Master Suite

An exquisite 150m2 suite with a room, King Size bed and independent bed with sofa bed y eater. The windows of this suite communicate to a te...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

by 4 years

Immediate booking

Private Pool Villa

Located a short distance from the beaches and the area the main pool. With more than 225m2 of villas living room surrounded by a garden priv...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

by 4 years

Immediate booking

Private Pool Pavilion Villa

Located a short distance from the beaches and the area the main pool. With more than 255m2 this maravillosa villa cuenta con a pabellón conn...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

by 4 years

Immediate booking

Garden Deluxe Junior Suite

137m2 suite with a light room with king size bed and independent sofa bed. The windows of this suite communicate with the private terraces t...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

by 4 years

Immediate booking

Garden Suite Double

75m2 suites with windows that give access to a beautiful terrace and spectacular views in our nature reserve. The queen size beds are wrappe...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 2 children -

by 4 years

Immediate booking

Ocean View Deluxe Double

The windows of this suite communicate to an attractive terrace with a spectacular view of the sea. The suites are ubican from the second to ...

See more details

Cancellation Policy

Amenities in this room:

Max 4 adults

Max 2 children -

by 4 years

Immediate booking

Property Info

hotel: Located in the secluded enclave of Punta Nizuc, less than a 15 minute drive away from Cancun International Airport, Nizuc Resort & Spa redefines the standard luxury in Mexico and around the world. Uniquely positioned within a 29-acre natural reserve, Nizuc Resort & Spa captures the essence of the ancient and the mystical Mayan culture with open airy spaces, lush landscaping, tranquil reflecting pools and organic elements that meld seamlessly with the verdant regions. Offering relaxed elegance and effortless comfort, Nizuc Resort & Spa is the ultimate place to take in the sun, sand, sea ...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Family entertainment and services
NannyCoffee/Tea Maker
Reception services
Services / Luggage StorageWi-FiTourist Office
Kids PlaygroundRooms for the disabledAccepts major credit cardsPolyglot TeamButlerTVTennis courtWedding ServiceButlerJacuzziPlayground
Cleaning / Laundry Services
Laundry / Dry CleaningOnline check-in
Business Facilities / Facilities
BalcónCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Ropa de camaConference CenterCoffee/Tea Maker
Common areas
Playroom
Accommodation
24-hour room service
Food & Beverage
Special diet menus (on request)restaurantPublic RestaurantBuffet Restaurant24-hour room serviceCocktail Services
Transport options
Online check-inTowels and bed linenTVValet Parking
Activities
Personal Trainer on requestBath/Shower ComboWater sports
Wellness facilities
BarCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SBabysitting on RequestFree fitness centerMassages on RequestDirect beach accessOnline check-inMassage ServiceSpaSPA
several
Free self parkingSpecial diet menus (on request)Wheelchair AccessibilitySmoking area
Stores
Gift ShopBusiness centerRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features 2 indooHairdresser on requestShops / Shopping

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    2957

  • Very Good

    367

  • Good

    148

  • Reasonable

    68

  • Bad

    75

Travelers profile
  • Business

    349

  • Couples

    1507

  • Solo travel

    82

  • Family

    927

  • Friends getaway

    317

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

We paid for a desillusion

Reviewed 18 january, 2022

Check in confused. They offered us an awful ground floor room, with grass view instead of sea view. We booked an ocean view suite (adults only) for US$ 1.627,00/night with nothing included. I certainly expect something “wow” in return for this amount. We requested another room and went out asking the staff to put our luggage in the new room; it did not happened. We returned three hours later and the luggage was still in front of the reception building. As the bill was in US$, we requested to pay in US$, something normal in Mexican hotels and mentioned by Booking.com, where we made our reservation. The reception did not accept US$ unless we paid cash 💰 besides they offered a far lower exchange rate that the official. Is this allowed?? We should have received a welcome drink, the receptionist even mentioned it, but they did not make any effort to offer us the drink. We found the installations old fashioned and of lower quality than presented on the site. The hotel has a nice reception, but that’s about it. The rooms are average, brown color dominating, the beach is just a thin piece of sand, very poor. The airco was standard at 17 C and not even the hotel technician knew how to change the temperature. Majority of restaurants and bars were closed; the staff did not know to inform what was open or was supposed to open soon. We found food and beverages expensive (very) and of poor presentation and quality. The biggest desilusion was Bar Habana being closed, which was not mentioned on the site. The cost benefit was absolutely not worse it.

ivoicu

Makes you define what a vacation should be

Reviewed 17 january, 2022

This resort is amazing. The staff make you feel loved and appreciated. The hotel is in a perpetual state of cleaning. The smells, sites and tastes are all superb. Truly a gem that sets the new standard for what service should be.

Kelly Ann M

Nasty and ugly spa

Reviewed 16 january, 2022

Worst experience ever in my life in a spa the WOSSTTT SERVICE, I ask the hostes 2 times what is the lotions they have for and she told me in very very disrespectful and rude way that i was snot the only client and she can’t explain what are the stuff for, the jacuzzi was NOT Hot and it was dirty and nasty, hair everywhere and the water was dirty, that mask for the face give me a rash, when I got to the massage the room was very very cold and I ask if they can put it down and she told me that they couldn’t because the temperature only controls form the Lobby, my husband ask the lady if she could do it a little bit more hard and she say she can’t because she was not very strong it was a disaster I’ll NEVER IN MY LIFE WOULD COME BACK HERE AND THE PRICES ARE TO OVER RATED THEY CHARGE 300 usd per masaje witch is a rob we paid 600 usd and 18% of tip that they didn’t even ask us if we wanted to leave some. NEVER COME TO THIS NASTY PLACE.

jennifervJ4034MY

Exceptional

Reviewed 15 january, 2022

Our guest experience could not have been better. The room was spacious, clean, pleasantly & comfortably decorated. The garden view and private pool were beautiful and peaceful. The staff were all very friendly, helpful, attentive and professional. The resort design/architecture/landscaping/vibe is so well done. The grounds are immaculate. The food in the restaurants was delicious (Asian fusion was my absolute favorite!). I very much appreciated the supply of bottled water. I would recommend providing tea (and a way to conveniently heat water) along with coffee in the rooms. I'm not a coffee drinker and using the coffee maker (to heat water) with tea bags I brought along was not a good option. I would also recommend a walking path along the main road thru the resort. We enjoy walking (doesn't everyone need more exercise these days?) rather than riding in the golf carts but so many times we were close to being run over by golf carts zooming by and there was not much room to get out of the way. Overall, this was one of the best resorts I've ever stayed at and I'd love to return. I was originally hesitant due to it being in Cancun (not one of my favorite vacation spots due to safety & unruly visitors) but this resort definitely changed my mind; however, we didn't leave the resort. I just can't say enough about the staff. I hope they are compensated well because all that I encountered at the pool, beach, restaurants, lobby, housekeeping, landscaping, drivers, workers passing by, etc. were all exceptional! Thank you for providing such a superb guest experience.

jimclarke2022

The BEST resort in Cancun

Reviewed 14 january, 2022

This little boutique resort in Cancun is beautiful. The staff are incredible, genuine, helpful, attentive to every detail. The food at every restaurant was 5 stars. This property is amazing. Choose NIZUC over the other, larger properties, you won't regret it!

jipsen1987