Royal Solaris Cancún

TripAdvisor Review

Based on 7861 review

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Royal Solaris Cancun is a magnificent family all inclusive resort with 299 rooms well located, overlooking the Nichupte lagoon or the Caribbean Sea, in a complex that has a unique pyramidal structure. Enjoy all the entertainment with daily activities and nightly show for you. Children also have a sp...

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Availability

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Deluxe Ocean View Jacuzzi

Incredible room with a sea view, with outdoor jacuzzi on the terrace, has a king size bed. It measures 38 m2....

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 4 years

Immediate booking

Pacote Romântico

Romantic room with a wonderful view of the sea, a king size bed and special decor, as well as bathrobes and slippers, a bottle of national w...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 4 years

Immediate booking

Lagoa Deluxe

Comfortable room with contemporary decor and a view of the lagoon, it has two double beds or a king size bed. Measures 38m2....

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 2 children -

by 4 years

Immediate booking

Deluxe Ocean View

Beautiful room offers spectacular views of the sea, has two double beds or a king size bed. It measures 38 m2....

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 2 children -

by 4 years

Immediate booking

Property Info

Royal Solaris Cancun is a magnificent family all inclusive resort with 299 rooms well located, overlooking the Nichupte lagoon or the Caribbean Sea, in a complex that has a unique pyramidal structure. Enjoy all the entertainment with daily activities and nightly show for you. Children also have a special place for fun in our Mini Club and Mini Water Park, supervised by our staff. Rooms features two double beds or one king size bed and lounging areas. For the little guest we have a baby park (available from 9 am to 5 pm for kids between 0 to 4 years old). Relax in our outdoor family Jacuzzi or ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Family entertainment and services
NannyCoffee/Tea MakerPlayground
Kids PlaygroundAccepts major credit cardsButlerTVTennis courtWedding ServiceButlerJacuzzi
Cleaning / Laundry Services
Laundry / Dry CleaningOnline check-in
Reception services
Wi-Fi
Accommodation
24-hour room servicePlayground
Food & Beverage
Special diet menus (on request)restaurantBuffet Restaurant24-hour room serviceCocktail Services
Transport options
Online check-inTV
Wellness facilities
BarFree fitness centerDirect beach accessMassage ServiceSpaSPA
Business Facilities / Facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Coffee/Tea Maker
several
Special diet menus (on request)
Stores
Gift ShopBusiness centerRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features 2 indooShops / Shopping

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    4439

  • Very Good

    2014

  • Good

    823

  • Reasonable

    274

  • Bad

    311

Travelers profile
  • Business

    26

  • Couples

    2034

  • Solo travel

    63

  • Family

    3954

  • Friends getaway

    1094

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Amazing royal Solaris

Reviewed 19 january, 2022

5 Plus awesome experience wait staff bartenders entertainment maintenance front of the house back of the house it’s an amazing experience treat yourself he won’t be sorry-Fernando with the entertainment Steph who also does all the aerobics amazing in Maddow bartender amazing mar entertainment Steph amazing

Guide22980439381

Repeat Customer

Reviewed 18 january, 2022

Another great trip with superb attention to our needs. COVID has made traveling more challenging with requirements. Hotel staff were helpful and accommodating while navigating the process. I would suggest that the hotel communicate more about COVID recommendations prior to travel. I learned during my staff that if I were to test negative prior to the trip and later test positive during the stay, the daily rate would be further discounted. This was not communicated until I was making my COVID test appointment shortly after arrival. One of my favorite times of the day is the outdoor breakfast. I looked forward to seeing Garcia each morning. :-)

Tanya K

Great trip as always but must do more food for guests with food allergies.

Reviewed 18 january, 2022

We are members at Solaris and love the staff. The area Solaris must improve in is being more sensitive to guests with food allergies. While they have made some improvements, it is not enough to keep our daughters from having to stay at another resort when they return in April. This is very concerning as much as we invested in our membership. That being said, the staff continues to be awesome! Special praise goes out to: Juvenal (bartender). By far the best at Solaris and should NEVER have been moved out of the members bar. Esmerelda and Darwin in restaurant services. They always remember us by name. "Mr. Orange" in Marco Polo. Very efficient and very friendly. And our highest praise to Roberto. We cannot say enough how much we appreciate him. Anyone who thinks about becoming a member should use him, because he doesn't sell and forget you. We had a little issue this time and he went above and beyond to help us, and it was not his job to do it. He is not just an employee, or even a friend to us.... He is like family.

Mark W

Meh

Reviewed 18 january, 2022

This is my 5th trip to Cancun in the last 4 years and of all the places I have stayed, this was the least noteworthy. This is a bare minimum All-inclusive. Yes, food and drinks are included, and yes there is a pool bar, but that’s about it. The pictures are amazing on the website, but they had a great photographer and there are really only 3 restaurants on site not 5 as advertised. The others are in a sister hotel next door. The drinks are terrible and I saw several people pouring them out. You have to stand in a long line to make reservations with one lady with a pen and pad for the three restaurants that require reservations and the towels are older and rougher than my grandmother. If I were to choose a Solaris again I would choose the GR Solaris. I cannot attest to the quality of the food, service, or drinks, but from walking around there, it seemed much nicer than the Royal Solaris. Good luck, hope the review helps!

Marc T

Great disappointment for the value.

Reviewed 18 january, 2022

Me and my husband have stayed for 5 night in this hotel. The price was not cheap and thus we expected a very good servise, food, drinks and accomodation. But we got none... The hotel itself is quite old. The room was so tiny that it was almost impissible to move near the bed. Also, it was pretty wet and noisy - firstly I thought that we were sleeping with opened window, but not...The servise is poor - the staff worked so slowly and they were not frinedly... Sometimes we had to wait about 20-30min to get our coffee/tea for breakfast. The food was awfull..It was difficult to find anything suitable to eat, espeacillay in the main dinning room. Our can order sushi and burgers (is that really sushi and burger???) in the day time or to have dinner in pool side bar. Fresh juice was available only during breakfast. Afterwards it seemed that we were served a juice prepared from powder... The smoothies were just ice mixed with fruit puree, no straws available.. The only place with really good food was restaurand Marco Polo (Delfino's servise was absolutely perfect!!!). Buuuuuut, you have to wait in a queue every morning to book a table in this restaurant! Otherwise you will not get inside! Also, every morning, before having a breakfast, you have to "book" a sunbed for yourself with towels or you will not get any (like in cheap hotels in Turkey). Overall, the hotel was overpriced. Do not expect much for these money.

VictoriaD1901