Sheraton Carlsbad Resort & Spa

Starting at

$ 200

TripAdvisor Review

Based on 1470 review

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Sheraton Carlsbad Resort and Spa is a refreshing hotel located in the charming coastal community of Carlsbad in San Diego North. With beautiful Contemporary Mediterranean architecture, rolling lawns, flowering shrubs and nearby pristine beaches, this Carlsbad hotel offers a beautiful setting sure to...

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Property Info

Sheraton Carlsbad Resort and Spa is a refreshing hotel located in the charming coastal community of Carlsbad in San Diego North. With beautiful Contemporary Mediterranean architecture, rolling lawns, flowering shrubs and nearby pristine beaches, this Carlsbad hotel offers a beautiful setting sure to inspire guests of every kind. Hotel property sits alongside superb Carlsbad Golf and LEGOLAND California, providing access to a wide variety of exciting Carlsbad attractions. Relax in one of 250 spacious Carlsbad hotel accommodations and Carlsbad hotel suites featuring golf course or coastline view...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Pool and wellness facilities
Outdoor Pool
Business Facilities / Facilities
Meeting Rooms
several
Elevator
Reception services
ConciergeLuggage storage
Acrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesIt is possible to carry out transactions without cashWheelchair access (there may be some limitations)Fast check-inThe use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilityContactless check-in availableSupport for excursions / ticket purchaseSwimming pool with wheelchair accessIlluminated path to the entranceElectrostatic spraying used in disinfectionMultilingual teamUmbrellas by the poolQuick checkoutShower room adapted for wheelchairsBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aFree self parkingTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake time to pamper yourself with a visit to the full-service spa.Take advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services, barbecue grills, aBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge sePamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Getting to nearby attractions iRelax on the private beach or enjoy other recreational amenities such as an indoor pool and a spa tub. Additional features at this motel include complimentary wireless Internet access, a picnic area, Take advantage of recreational opportunities offered, including an outdoor pool, a waterslide, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, cTake advantage of recreational opportunities offered, including an outdoor pool, a waterslide, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, c

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    736

  • Very Good

    411

  • Good

    157

  • Reasonable

    100

  • Bad

    66

Travelers profile
  • Business

    239

  • Couples

    211

  • Solo travel

    31

  • Family

    814

  • Friends getaway

    61

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Where is our room?

Reviewed 24 august, 2021

We stayed just one night at the Sheraton Carlsbad Resort and spa because of its close proximity to an out of town doctors office. All my communication via chat prior to arrival was very positive. I requested a quiet room on a high floor, and was told via chat that we were upgraded to an ocean view deluxe 2 queen room on the top floor. Upon check in, my Bonvoy status was not recognized, I was not asked if I wanted bonus points for my stay, and the biggest problem was lack of directions to find the room! I asked the young man at the front Desk where to park and he said, “Oh right or left lot is ok.” Then I asked how we get to the room. He pointed at the doors and said, “Out those doors and turn right to elevators.” Well, we took the elevators to the top floor because that is what I was expecting, and found a very confusing layout of room numbers in the 4000s and another wing with rooms in the 2000s. Our room was 2213. We thought maybe 2213 indicated second floor, so we tried that. Finally got lucky on 3rd floor! Open parking right below our room, if only we had known. If the guy at the front desk had taken the time to mark our location on a map of the property and had told us how to access our room, it would have been much easier! Only one on-site place for dinner, and we tried to call to place a takeaway order, but all we got was “leave a message” on an answering machine. We ended up walking down and they seemed very short staffed. No one at hostess desk. Food took nearly an hour. For an overnight stay, it was just okay—a lot short in the service department, but appears overall to be a nice property.

TrvlAgtRet

Always a good time!

Reviewed 9 august, 2021

This is my 3rd stay in the past two years and I have nothing but good things to say. Paul at the front desk is nothing short of amazing. He makes you feel like he enjoys his job and wants you to have a good time. Friendliness like that makes it a fun start to the trip. The pool area is absolutely heavenly. There are umbrellas for shade and it feels like there’s plenty of room. The waterslide is always the highlight of our trip. The hotel room was super clean and bed was super comfy. I ordered extra towels and they were delivered quickly. The absolutely only downside is the parking fee. It just adds a lot on to the total including the resort fee. We love our staycation spot and we will be back over and over again.

Aimeela1115

Disappointed guest thanks to Jordan and Jasmine.

Reviewed 2 july, 2021

Quite disappointed with the not so classy staff like Jordan and Jasmine at the front desk . We had two rooms for four days at the Sheraton. We were at the Sheraton to celebrate our daughter’s birthday and spend some family time after long lockdown with COVID was ended n life was getting a little normal . We had the displeasure of dealing with Jasmine and Jordan at the front desk who were obnoxious and didn’t care of providing classy service like Nordstrom and behaved like they were working in Walmart with nice costumes. We went to have dinner first night at 7 miles I ordered pizza margarita which was burned and super soggy pic and video attached . Our server was very nice though, she deserves five star her name was Angie. We did Yelp check in and it offered free scoop of gelato. I was told that night in order to get that we need to go to the front desk and show them the Yelp check in and get the voucher . So we went to the front desk and got the voucher from Jordan. After that we were at the pool and we ordered the food from 7 miles and did the Yelp check in. Why not correct it doesn’t say that we can only do one check in in 4 days or just go to the restaurant one time . So here we go to the front desk had a pleasure of dealing with super polite n professional lady Megan and showed her our Yelp check ins and asked for the coupon . Ms Jorden the Walmart lady interrupts Megan and tells me Madam ‘I gave you voucher this afternoon you can’t get it again it’s only one time only.’ So I ask her we can’t go for lunch or order the food again and can’t do Yelp check in and get this offer? Her whole attitude of was so terrible and not classy as if one scoop of gelato was getting deducted from her paycheck and as if we were some scammers and trying to rip off the Sheraton for about scoop of gelato

mikeglv

Very POOR Customer Service/Staff NOT friendly/Lacking Marriott Service

Reviewed 7 may, 2021

Amenities are cool, which is why I didn't flat out give them one star rating... One negative experience you may think, okay maybe they're having a bad day right? NOT HERE! In my first experience traveling here last year, I was with my mother. When checking in, I asked if we could be closer to the elevator... We arrived early at 2pm and another family member had already check in. The staff, a male and female, working the desk seemed to be rushing through our check in process and instead of saying a closer room was not available due to us checking in early just said NO.. never even offered for us to wait until their guaranteed check in time for the closer room. The female who was not even checking us in was speaking very defensively and Spencer (I think this was his name) who I believe was the then Front office supervisor was very kind and gave us all of our options and checked us into a room with no issue. Flash Forward I decided to try them again despite the negative interactions of our first visit. The staff here is not knowledgeable about their rules and regulations. Every person will tell you something different about their operations and offer no consistency! I asked about paying for a reservation in advance and was told that I could but once I called back to do so (I believe I spoke to AlanI?) i was told I'm conducting fraudulent interactions and that Marriott does not do fraud business. We had 8+ rooms booked for the weekend and this level of unprofessionalism was unsettling. I spoke with Joseph the General Manager and reported this interaction and his standoffish attitude and nonchalant response forced me to cancel my reservations as well as the other members who had booked here. The staff here has little to no rapport with guest and are not friendly whatsoever including the GM. They only care if you are spending money and not about Providing the service we have all grown to love staying at Marriott properties. At this point their only perk is being walking distance to Legoland because with this poor level of service you don't stay here to get the memorable Marriott stay! I will never return to this hotel and have had family members who I shared my experience with say the same after also having negative experiences here! I will look for neighboring Marriott hotels but will stray far away from this Westin/Sheraton for as long as the staff seeks no improvement and keeps their lack of customer centric environment! I would not recommend this property to anyone.

BPrich245

Hoped for more!

Reviewed 7 april, 2021

We were very optimistic about our stay after the past reviews. But unfortunately no. Our first night we waited 40 minutes for wine glasses we asked for. Then I noticed no do not disturb sign. I had to wait till morning to get one. Next day we woke up to notice no coffee cups to make coffee. After asking for coffee cups to be brought up it took a second call and 20 minutes. Talk about a bad start to the day for those coffee people. Then at the pool we were treated very rudely at the ice cream place, I think we were taking a reasonable time to buy. I understand kids should not be at the bar. THEN DONT PUT ICE CREAM PLACE AT BAR.... SEEMS STUPID ...... Then after going to town for the day and coming home super tired we were welcomed by a stack of dirty laundry blocking our door. Yes other people's dirty laundry. I am sorry but after paying a lot to stay, the resort fee, the most expensive parking in the area for sure.... You just expect more. Shame on you sheraton. And we still have one night to go... Just am to angry to sleep , needed to vent to get this off my chest. Thanks a lot for ruining a trip away with the wife that was supposed to be relaxing....

brumanswaves11