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TripAdvisor Review
Based on 63 review
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Our Hotel's Policies Have Changed ” Weve updated our reservation and cancellation policies and extended Hilton Honors Points and status. All United States properties require face coverings in all indoor public areas for guests and team members. Please visit our dedicated COVID-19 page for the latest...
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Our Hotel's Policies Have Changed ” Weve updated our reservation and cancellation policies and extended Hilton Honors Points and status. All United States properties require face coverings in all indoor public areas for guests and team members. Please visit our dedicated COVID-19 page for the latest. Prior to travelling, please check the local government website for your destination to understand any local requirements or restrictions that may be in place.Daily Mandatory Urban Destination Charge will be added to the room rate and includes: Premium guest internet access; daily $20 food and beve...
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Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
restaurant
Elevator
TripAdvisor
Excellent
32
Very Good
8
Good
9
Reasonable
6
Bad
8
Business
4
Couples
8
Solo travel
0
Family
5
Friends getaway
1
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 22 July, 2021
I had an awesome visit here, the room was clean and modern and well kept, the staff friendly and helpful and I even received a gift card toward the food. It‘s one of my favorie and most beautiful property and i will be back.
Go276178
Reviewed 19 July, 2021
Lots of hidden fees, resort fee for nothing. No room services, breakfast, no one to freshen up the room. Unusual food charge even if you don’t wish to eat what’s available. Kids amenities were actually at the next door hotel, which was very busy and dirty and full of drunk people. There were two desks at the lobby and we had no idea they had two hotels at the same location. After a long wait to check in we were told we were at the wrong desk. There was no restaurant or cafeteria at the hotel so we were forced to order food through Postmates . We had or toddler with us and she would have little accidents dropping food in the floor. I requested the room to be serviced and was told that they don’t offer cleaning services . Messy room for 3 days. The latest check out was 30 minutes after the actual check out time. Resort fees for no resort standard service. The pool on weekends were full of very drunk people who trespassed from the connected apartments. Nothing else to do at the hotel, views of the freeway.
AngelicaSDug
Reviewed 17 July, 2021
The family and I switched to this hotel last minute and we were so happy to make that switch. Everyone on staff was kind and wonderful. Hope to making another booking with this hotel sooner than later.
258christopher
Reviewed 14 July, 2021
Nice hotel, great location (next to LEGOLAND). You can find everything close by including Starbucks, gas station, Costco and more restaurants around. They team up with the adjacent Grand Pacific Palisades Resort so most of their amenities are shared (parking, pool, playroom, BBQ etc). Room was okay, kind of small size (2 queens). There was a nice balcony with a large external yard. There was no breakfast, nor was there any food to get - we had to find food outside or use Doordash. There’s a nice fire pit spot near the grownups pool, which was a nice place to hangout evening time.
eyalmenachem
Reviewed 13 July, 2021
Great two days stay with my family. Pool and jacuzzi areas are the most relaxing part of our trip. Front desk is enormously helpful and caring, trying to satisfy each and every guest. I requested an I phone charger, since mine broke the day of arrival, they immediately provided it. The village beach was also great time to swim and enjoy your day.
armine0106