TripAdvisor Rating
Based on 149 reviews
See all**Property Location**.Located in Carmel, Fairfield Inn & Suites by Marriott Indianapolis Carmel is within a 15-minute drive of Grand Park and Fashion Mall at Keystone. This hotel is 12.2 mi (19.6 km) from Children's Museum of Indianapolis and 9.9 mi (15.9 km) from Butler University....
More about the hotel
Taking Covid Serious!
I don’t typically write reviews, however I just had to let everyone know about how amazing this hotel is! It’s located right of the highway but sits back where noise isn’t an issue. But the best thing about the hotel is the staff. I stayed 2 nights while in town for surgery and the entire staff went above and beyond. I was nervous about traveling due to Covid, but when I spoke to the General Manager Kelly on the phone she ensured me that they were taking extra precautions. The hotel was extremely clean and everyone wore masks. I felt extremely safe as I always saw the staff disinfecting and cleaning. I’m sure that it’s not easy for them, especially with limited staffing but they did an excellent job! Kudos to you all!
Great Service
When I went to check in the front desk person, Serenna was so helpful. She was very informative and accomidating. When I needed suggestions on where to go or eat, Serenna was able to direct me with no problem to good places. Thank you for the comfortable stay. The rooms were clean and I felt safe.I will definitely stay again.
Good place to stay in Carmel
We stayed overnight while socially distancing visiting our children. The parking lot was packed- not a spot to be found. However, we arrived late and didn’t come across any guests in the hotel. Room was clean and comfortable; lots of signage and staff wearing masks. This was the first time we stayed in a hotel since everything started. I would recommend this for a place to stay.
Will stay here again!
Our family was looking for a local night away and was very impressed with Fairfield in Carmel! The hotel was very clean and we felt safe the entire time. We enjoyed the pool and the location is close to so many great places in Carmel. We will definitely stay here again!
Total disregard for CDC guidelines
I have been a Marriott member for years. We have always had great experiences at most of their hotels we stay at. Of course some have had some issues, but congratulations Fairfield, you have officially made us Hilton members for life. We felt completely unsafe from the moment we walked through the door. The hotel appeared to be filled to capacity that weekend due to sporting events in town. There must have been at least 30-40 adults downstairs hanging out in the lobby not wearing masks, not social distancing even though the hotel has a mask mandate in place. However, with that being said, you can't enforce something when YOUR OWN STAFF DO NOT FOLLOW THE RULES! Despite the sign on the door stating that a mask is required, the gentleman who checked us in, we were still confused if he worked there or not as he wasn't wearing any uniform. Nothing but a hat, an adidas t-shirt, and some kind of windbreaker jacket. At night, the girl working the front desk was wearing a crop top with no mask. In addition, the elevator apparently wasn't working for a bit and we had to walk up 4 flights of stairs carrying our luggage. The total and complete disregard for CDC guidelines is one of the reasons why Indiana COVID cases is on the rise again. I'm sure you can imagine that as a result, we will NEVER be staying here again and whenever asked will always deter people from the same. I am also a Hilton Honors member and they are doing it right. When we walked into their hotel in NW Indiana, we knew who worked there and they were doing all that they could to make their guests feel safe. They have just earned the business you lost.