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Nice New Hotel... No breakfast
Opinión escrita el 15 de Agosto de 2021
This is a beautiful new hotel! My family and I stayed for our weekend trip to Carowinds. The designers who worked on this Holiday Inn Express did a phenomenal job. Everything was extremely clean including our room and common areas. The gentleman who checked us in on Saturday night was very kind and welcoming. We always look for hotels that serve breakfast when we're traveling as a family because it makes life easier. We especially love the breakfast that Holiday Inn Express & Suites offers, so imagine our surprise when we walked down at 8:30am on Sunday morning, and all that was available were oranges, yogurt, milk, dry cereal, cereal bars, and oatmeal. There was coffee but no juice. The lady running breakfast politely said good morning before going back into the kitchen area. My husband and I looked around, and we couldn't figure out what was going on because there was almost nothing being offered. When the server returned, we asked where the famous cinnamon rolls were, the bagels, toast, muffins, and hot breakfast was? The lady explained that they haven't been doing most of the hot breakfast options since Covid. Then, she apologized that she had almost nothing to serve us, and she said that some families had taken way more than they needed. We took a couple things and sat down to eat. A few minutes later a woman with a clipboard came into the food area and listened to the complaints of the lady serving breakfast. Then, the front desk attendant came over and the three of them went and got some muffins to put out. When I checked out, the desk attendant was on the phone, so she just said she would take my keys. I explained that I would really like to talk to a manager. She said, "Why?" I explained the breakfast issue, and she said, "What time did you come down because we restocked?" I'm pretty sure their restocking was the addition of the muffins. She wasn't pleased with my request and said the manager would be in tomorrow and I could call then. So this is a lovely hotel but don't expect breakfast!
Great New Hotel
Opinión escrita el 15 de Agosto de 2021
This Holiday Inn is new, well fairly new, not many people have been here since it opened because of the covid. Its in a great location, just far enough off of the interstate to get away from the noise, close enough to hop on and off when you need to, also very close to Carowinds. Top Golf is next door and really nothing else around so a great place to walk after a big meal. Parking is easy and safe. Staff is very friendly and again, everything is new. I highly recommend.
Friendly Staff, Clean Rooms, Great Location
Opinión escrita el 29 de Junio de 2021
We came here while on a family trip to the area and were highly impressed. The staff was very friendly and the check in was super easy. The location is close to Carowinds, the airport and downtown isn't far away. Top Golf was literally steps away from the hotel. We walked there during our stay. Will definitely be back to this hotel next time we are in the area.
Sophia was amazing!
Opinión escrita el 15 de Marzo de 2021
The hotel and it's location are amazing. Clean, friendly staff, location to so many things plus the interstate and airport are a hop skip and a jump. But when checking in, we were greeted by Sophia and she made us feel welcome and at home and answered any and all questions that we had about the area and dining and was always friendly to see at the front desk and we made a point to even say goodbye to her because she was outstanding and so caring! Excellent customer service. Excellent hotel! Highly recommend!
Opinión escrita el 27 de Febrero de 2021
I checked in Thursday night a young lady named Mahogany was so Awesome. I was having a bad night . Her customer service is excellent. Very pleasant and made me laugh. Great job !! Room was very clean and pillows are oh my goodness. I will return when I come back to Charlotte.