TripAdvisor Rating
Based on 2436 reviews
See all**Property Location**.With a stay at Sofitel Legend Santa Clara Cartagena, you'll be centrally located in Cartagena, within a 10-minute walk of Clock Tower and Puerta del Reloj. This 5-star resort is 0.7 mi (1.1 km) from San Pedro Claver Church and Convent and 1.1 mi (1.8 km) from San...
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superior stay in Cartagena
We have been more than happy to stay in Santa Clara, for the following: excellent and very attentive service in Reception, Hotel and Restaurant, excellent food and service for breakfast/ lunch/dinner excellent help for private necessities Beautiful and convenient setting in historic Cartagena
One of the most memorable vacations of our lives
My wife and I live in Atlanta and got engaged and married in Cartagena. We try to go back often and this time we stayed at the Hotel Santa Clara. What an incredible property. The staff is very attentive, the food and drinks are delicious, facilities and amenities are the best in Cartagena. Juan Pablo is an amazing host and made sure we were taken care of the entire time. Every staff member remembered our names and our room number, what we liked to have for breakfast and our favorite drinks on the menu. The guest services manager send us a daily message asking if we needed anything for that day. Booking a massage, getting restaurant recommendations and a table reservation, booking excursions, everything was just one text away and they handled all of the coordination. The suites are spectacular and the coffee is top quality. If you are traveling to Cartagena, this should be the place you book without a doubt
Fantastic Hotel! Best in Cartagena!
The pool area is just amazing, exceptional service, the staff is always very nice, attentive and proactive! The restaurant Jardin offers amazing food, and the bar Boticario great cocktails and the spot is just fantastic! I highly recommend it!
A Fantastic Location and Service During COVID
My wife and I had the privilege of staying at the Sofitel Legends Santa Clara during the Christmas timeframe. As our first vacation from home since March, bio security and safety was our top priority. Our arrival at the Sofitel was fantastic and exceeded all of our expectations. With screening and sanitation at the entrance, we were brought over to a very well socially distanced reception area where we were quickly checked in while one of the hotels butlers came by and introduced himself and gave a brief overview of the hotel, its protocols, and the services they were happy to offer. After being brought to our room, our suitcases arrived and the staff were very attentive to any question we had. The butlers (Ernesto, Gustavo, and Rudy) were fantastic to chat with each day to make any accommodations we needed (pool, restaurants, or transportation). The pool was definitely one of our most enjoyable locations in the hotel, offering a spacious area and beautiful sunlight, water, and service (special thanks to Oscar and Alex who really made all the difference there during our stay). House cleaning was also performed on a daily basis, coordinating with us through the butlers to only access our room when needed and when we were not there. Breakfast, lunch, dinner, and the bar were all fantastic as well, offering digital menus to browse. The service from the breakfast staff was fantastic, ensuring we were quickly sat, served a complimentary juice, and whatever our drink order was. At dinner, John the somalíes was fantastic at offering wine and drink/food recommendations. Overall, my wife and I would strongly recommend the hotel to anyone looking for top notch service, attention to detail, and taking all of the appropriate measures during an otherwise extremely difficult time to travel.
Best of Cartagena
When we decided to go to Cartagena, staying at this hotel was the dealbreaker. I spent sometime before, and I've decided to come back. Excellent hotel. We had a wonderful stay at the hotel, greeted by a great staff. COVID safe. Extremely clean. We spent a lot of time at the hotel, the relaxed feel, location is amazing. The rooms spacious, cleaned, and awesome (stay at the colonial side). The staff was the friendliest. Definitely coming back.