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Las Américas Hotel Torre del Mar is a luxury resort facing the sea in the north of Cartagena de Indias on the La Boquilla beach. It offers 5 swimming pools, Aqua Lounge bars, Sports Infinito, a Spa and wellness center, gym and a business center. There are clothes and coffee shops, as...
More about the hotelLas Américas Hotel Torre del Mar is a luxury resort facing the sea in the north of Cartagena de Indias on the La Boquilla beach. It offers 5 swimming pools, Aqua Lounge bars, Sports Infinito, a Spa and wellness center, gym and a business center. There are clothes and coffee shops, as well as free Wi-Fi connection in all areas. The 279 rooms at the Las Américas Hotel Torre del Mar have a minibar, a flat-screen TV and a balcony with views of the sea, the city or the Virgen Blanca. Las Américas Torre del Mar has two restaurants. The Columbus Al Forno restaurant is a gourmet dining area where you can take various international dishes. The gourmet "ERRE" restaurant of the renowned chef Ramón Freixa, awarded with Michelin star in his restaurant in Madrid, enjoys spectacular views of the ocean on the 10th floor of the tower. It has elegant décor and is an ideal place for business lunches or romantic dinners.
Values releated to taxes and administratives fees are alreadyincluded at the moment of purchase at the HURB website. No further fee payment of any kind is required once purchase is complete.
Nanny
Kids Club
Services / Luggage Storage
Tourist Office
Car Rental Services
Pool Bar
Free Parking
Laundry / Dry Cleaning
Broadband Internet
Photocopies
Fax
Meeting Rooms
Meeting room
Conference Center
Auditorium
TV room
Playroom
Pub
restaurant
Public Restaurant
Buffet Restaurant
Private Restaurant
Personal Trainer on request
Pool
Outdoor Pool
Gift Shop
Hair stylist
Beauty Salon
TripAdvisor Rating
Based on 3490 reviews
Travelers rating
Travelers profile
Scores Summary
I will stay there again
Beautiful hotel, peaceful atmosphere, staff is very attentive, food was delicious and plenty to choose from. The only thing I would like to see is more attention to detail in the cleaning of the rooms. Specifically the bathrooms
Vacation
Best hotel!!! Love it was the best experience ever we loved food , amenities , beach , everythinh so good its a dream Hotel. I highly recommend to book this one over any other one. Also best service !!
Family Vacation
Our family had an excellent stay at Hotel Las Americas - Torre del Mar. We enjoyed the food, the service, the location and the ambiance was great. We will definitively return on our next trip to Cartagena.
No 5-star service
We arrived in Cartagena during the Covid-19 crisis. Being stuck in Colombia we figured that a 5-star hotel would be our best option as they have everything in one place. However, at arrival - so it wasn't mentioned on the website, nor on their social media channels! - 75% of the facilities were closed. They still charged full price though. Communication around Covid-19 and the measurements taken was solely provided in Spanish. I know, we were in a Spanish speaking country, but we're not talking about a guesthouse here, but about a 5-star hotel. Staff was quite hostile towards tourists staying there. If you don't want to interact with non-Colombians, fine, but close down. Because the Colombian airspace about to close down completely, we had to leave sooner than we thought - thank God, I wouldn't have wanted to stay longer in this place. At check-out we were told we'd get a full refund for the days we didn't stay and received a check-out bill for that. Finally some service! Well... that was on March 20th. Till today we haven't seen any of the money back and our emails are being ignored. Absolutely appalling. I understand that Covid-19 is an exceptional situation, but treating your guests as a burden, bad communication and not living up to your promises are not to be excused by this for a professional hotel we thought Las Americas to be.
Hotel refuses refund for April reservation although closed for April 2020
We had a reservation for 2 rooms from April 8-17, 2020. The hotel closed for the entire month of April yet refused to provide any refund at all. We attempted to contact the hotel but since they are closed no one responded. In March,2020 we did speak with the reservations agent who said he would provide confirmation that they were indeed closed so we could make a claim with our insurance company but we received no documentation. To obtain some proof that they were closed we repeatedly went to their hotel website to try to make a reservation and the screen said the hotel was "sold out" regardless of what dates we requested for any time in April, 2020. We have no recourse but to sue the hotel.