Etna Suite Rooms

We use to go every month bought last Week I called Alfredo as usual ask him for a room and he told me yes we have available and I will give you a bigger room this time. We arrived at 22.30 had to get the keys from a deposit box and went in the room.... A/C not working toilet seat was broken and the shower was so small that we couldn't go in it. The day after we asked them to change the room and they told us that the are full. I told them no problem as we always come here for this time I pay for one night as I had booked two nights and we see you next time as the room wasn't good for us. They told you have to pay for two nights and that it was our problem if we can't get in the shower 🚿. We will never go again they have lost a good client as we use to go always there.

We had one of the best rooms in the hotel. (They all seem to be different: very large, standard, with mezzanine sleeping area, etc.) Our room (Desiderio) had a chaise longue/single bed in the entrance hall, a very large bathroom with a 6' x 4' walk-in shower, a very large double bedroom with balcony, tv, tea/coffee & kettle and another chaise longue/single bed. (Mattress was comfortable, could do with better pillows, but they were ok.) The balcony was onto Via Etnea (a main shopping street), so there was some road noise, but there was also a view up the street of Etna and the Villa Bellini Garden (a park) was directly across the road. There were lots of shops, restaurants, wine bars and pasticceria on the street/in the area. The hotel organised minibus transfers for us and the arrangements worked smoothly. Points to note: There are no lifts. Reception is on the first floor and the rooms are on the 2nd and 3rd floors. The breakfast room is on the 2nd floor.

This is the 4th year staying at Etnea Suite so far, we were never disappointed it is in a central position, very close to market and good restaurants. Rooms are always very clean and staff very helpful and friendly. Wifi works properly and most rooms have balcony’s. I would only suggest that maybe i lift will be installed Alfredo 😉 the stairs are too much sometimes 😉apart from that keep it up guys 👍

The location was perfectly, just opposite the Belini Gardens of Catania. Via Etnea where the hotel is, suggested for shopping. The hotel was ok, spacious rooms and clean. I would like to recommend slippers and bathrobes for the room. Also some more hot dishes for the breakfast.

We arrived and were met by an associate. She was pleasant at first but then demanded my credit card for security. I had booked and pre-paid in advance through my rewards company. They never mentioned any credit card holds. I was handed a lease to sign which was also news to me, because usually you are sent all of this in advance. Then she lectured about smoking inside, we do not smoke. She then said that I had only listed one person when I booked online so I had to pay another 40 Euros for my friend. This was a two-bedroom that was booked so that was ridiculous. I wanted to have my husband check but since we were in another country we decided in the morning to just pay it. Then the hounding began. We were out most days, when I said to her, she said I know? A little strange, how unprofessional. When my friend who was ill met with her to pay she wanted another 10 Euros since she had miscalculated the amount. Of course my friend told her no and to get out. As far as touches, no wineglasses, 3 waterglasses, no dishwasher. The small balcony does not even have a single chair on it. The bathroom looks very modern but nowhere to put your toiletries, only on the shower floor and barely room around the sink. Before I left I requested the Company Presidents name and they would only give it to me if I said why, which I did not. Since I have not had time to research for the name, I am going with this review. We stayed on Via Etna and loved Catania if not for this bizarre experience.