Carmel Cumbuco Resort

TripAdvisor Review

Based on 1217 review

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The Carmel Cumbuco Resort comes with the promise of making you feel at home, providing a sophisticated environment where the feeling of freedom is present with your feet in the sand and the breeze on your face. Located approximately 30 km from Fortaleza, on Cumbuco beach, world famous for the favora...

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Availability

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SUÍTE SUPERIOR

Superior Suite: 23m², located on the first floor, with a balcony, overlooking the sea and the pool, it is equipped with a 42 ”Full HD LED TV...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

by 12 years

Immediate booking

SUÍTE LUXO

Luxury Suite: 30m², located on the first floor, with balcony, overlooking the sea and the pool, it is equipped with a sofa bed, 42 ”Full HD ...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

by 12 years

Immediate booking

SUÍTE LUXO JARDIM

Luxury Garden Suite: 30m², located on the ground floor, with a balcony that gives direct access to the pool, views of the sea and the pool, ...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

by 12 years

Immediate booking

SUÍTE PREMIUM

Premium Suite: with 48m², located from the first floor, with a balcony, overlooking the sea and the pool, it has two integrated environments...

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Cancellation Policy

Amenities in this room:

Max 5 adults

Max 4 children -

by 12 years

Immediate booking

SUÍTE PREMIUM JARDIM

Premium Garden Suite: with 48m², located on the ground floor, with a balcony that gives direct access to the pool, views of the sea and the ...

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Cancellation Policy

Amenities in this room:

Max 5 adults

Max 4 children -

by 12 years

Immediate booking

PREMIUM LUA DE MEL

Premium Honeymoon Suite: with 48m², located on the fourth floor and with an incredible view of the sea and the pool, this accommodation has ...

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Cancellation Policy

Amenities in this room:

Max 5 adults

Max 4 children -

by 12 years

Immediate booking

Property Info

The Carmel Cumbuco Resort comes with the promise of making you feel at home, providing a sophisticated environment where the feeling of freedom is present with your feet in the sand and the breeze on your face. Located approximately 30 km from Fortaleza, on Cumbuco beach, world famous for the favorable winds for kite and windsurfing, the resort offers SPA Carmel by Caudalie Paris with massage rooms, lobby bar, jacuzzis, dry and steam sauna, thermal and children's pools, fitness center, beach volleyball court, beach lounge, restaurant, playroom, parking, among other amenities. There are 8...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Cot available on requestRooms for the disabledAccepts major credit cardsJacuzzi
Cleaning / Laundry Services
Laundry / Dry CleaningDaily maid service
Common areas
TV room
Reception services
24 hour reception
Accommodation
24-hour room service
Food & Beverage
Pubrestaurant24-hour room servicePrivate Restaurant
Transport options
Pool BarFree Parking
Pool and wellness facilities
PoolFree fitness centerMassage ServiceSPASPA
Business Facilities / Facilities
Steam room
several
ElevatorFree WifiWheelchair Accessibility

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    844

  • Very Good

    239

  • Good

    76

  • Reasonable

    34

  • Bad

    24

Travelers profile
  • Business

    37

  • Couples

    388

  • Solo travel

    22

  • Family

    572

  • Friends getaway

    95

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Poor staff, too many rooms

Reviewed 12 october, 2021

There are too many rooms for the pool area! Indeed, when you check-in the hotel they told you that reservations is not allowed in the pool area, but it happen all time and the staff do nothing to avoid it! Terrible experience! I do not recommend this hotel!

rafaroldao

Unbelievable

Reviewed 13 july, 2021

unbelievable. room with a daily price of more than 300 dollars without a chair, with TV without apps, few channels and poor image, unavailability of blankets, 2 towels for three guests, sink adapted at knee height, shower without box separating from toilette, air conditioning that doesn't get cold, window completely covered by a coconut tree... experience far inferior to that of many 3 star hotels.

Hermano A

ooooo nice

Reviewed 25 january, 2021

One of those automatically relaxing places. Good rooms, decent food, reasonable service. The caveat being ¨when it´s not too busy¨ . it only takes a small increase in numbers to mean that you´ll never get hold of a jacuzzi, you will struggle to get pool side loungers, you won´t get a table for dinner unless you reserve. Service suffers on Friday when the weekend break crowds arrive. Tip: If you are half board, have hotel breakfast and lunch and then get a taxi for R$10 (fixed amount) and have dinner in Cambuco. Plenty of options. Good attempts at Covid measures, which perhaps also keeps the numbers down and the service good. It makes me think that if the place was full then service would be terrible. In these covid times, service was generally good. Staff do need more training though especially housekeeping and how to make a bed (!) Families, don´t bother with the kids club. The hotel/resort is small that the kids will never be far away and will make frends easily. Drinks tip: Excellent Moscow Mule. Food tip: Anything local fish. Clearly the chef speciality. The kitchen does good meat dishes but excels at fish. Which is unusual for Brazil. Check in - quite easy when no queue. Excellent beach area with soft sand. Don´t worry too much about wind here. it´s a bit windy on the beach, but this has clearly been taken into consideration with the design of the hotel and resort complex. Almost zero wind by the pool or anywhere else in the resort. Clean and modern rooms, powerful and quiet a/c Super relaxing, good pool, good staff, great environment, good food & drink. Just migt be a bit of a pain when it´s busy.

SaoPauloGringo

Thinking hotel with exceptional attention to detail

Reviewed 26 december, 2020

We stayed in Carmel Cumbuco is luxurious hotel take care protect the health and safety of the guests and employees that were willing to come in and work excellence. I loved beautiful design and decor, has a beach vibes yet luxurious feel to it, we appreciated sunsets are awesome with private jacuzzi, champagne to relax time. In the days that followed, my family enjoyed a lot the best moments. We were 2 adults and 2 kids and the kids had a lot fun, extremely comfortable and very clean room. A beautiful hotel surrounded by wonderful staff were very approachable and helpful. The location was perfect and oceanfront view a little piece of paradise, lots to do. Breakfast was really generous and variety additionally my kids played at the pool and we shared our time with KiteSurf adventure and Romantic dinners, great food, spa, massage and jacuzzi to relax time. It was a lovely surprise when they left a birthday's cake in the room thinking hotel with exceptional attention to detail. I would definitely stay again. The attend was awesome , thank you Olivio Lima.

CamilleV195

Horrible reception and reservation service

Reviewed 27 december, 2019

Almost two hours to do the check-in. Slow service and horrible reservation service. I emailed the reservation service to hire a shuttle from the airport but I never received an answer. Once I arrived I tried to get the Half Board package but the hotel receptionist refused to accept it. The excuses were all non-convincing: a) First, they claimed that I should have booked directly with Expedia. That was not true; I called Expedia and they informed me that the hotel can offer it if they really want; b) Second, they claimed that the hotel does not offer such a package. This was not true either. Other guests had that package and you can easily found it through internet; c) Finally, they offered me to talk to the manager and try to solve it. After two hours waiting for the manager he did not even show up and refused to even to talk to me. Never saw such a bad reception service in any hotel (not even in a pension or B&B). The rooms are nice but the bathrooms are small and with no bath tub. For a family with two small kids the bathrooms are inconvenient. Finally, two more remarks: 1) WiFi in my room in the 3rd floor does not work. Big concern if, like me, you combine pleasure with business in your family trips; 2) the front door of the wardrobe got stranded five minutes after setting up the room. What a horrible first day after a long long trip from Europe!!!!!

Experience578738