Excellent Customer Service !
Reviewed 17 October, 2021
All employees of Hotel Montecillo are Priceless Gems!
Ms. Krystell, suggested a super nice room that fits perfectly with our needs.... Plus the assistance from security during our late arrival is above satisfaction.
A Big thank you to OM Raffy Binay for doing more of what is asked of his duty... Thank you so much. We had just what we wish for...
A Quick Getaway
Reviewed 27 February, 2021
It was our first time staying in this hotel and we were impressed with the excellent service. Security and Front desk were polite and accommodating, we were given a room with a great view as well. Breakfast options were okay, room service did a great job in delivering our meal on time. The location of the hotel isn’t that far from cafes and restaurants, there’s no pool but it’s fine considering that it was rainy season when we were there. Would recommend this hotel to our friends and relatives.
Best staff relations experience
Reviewed 23 January, 2021
The hotel manager is very responsive to all inquiries and staff are accommodating. If there is something not available, they extend assistance in finding whatever you need. I chose this hotel because I noticed how responsive the hotel are with the reviews. When I started booking, the manager Mr. Binay was very responsive. You can sense the sincerity of the staff from this hotel when dealing with their guests. The hotel is also very clean, nice and welcoming. The view is already wonderful but the people who works in this hotel makes it much more pleasing to stay. Definitely staying there again and might be my only hotel choice in Tagaytay area from now on. Thank you, Manager Binay and staff.
My mom's birthday celebration
Reviewed 25 February, 2020
Still in at my happy place, Tagaytay!
I love the this hotel as its near restaurants :). They have a friendly staff, clean hotel, nice pool, great breakfast buffet, clean and spacious rooms. I also appreciate that they have a gym!
My niece loves the free wifi they offer! haha!
Hope to be back here soon!
Worth Considering for a Big Group
Reviewed 4 January, 2020
+ We got a very large room with 4 beds to accommodate our overnight stay for our family of 4 (including 2 teenagers); saving us some money because other hotels asked us to get 2 separate rooms. Room was spacious even if it had 4 beds.
+ The bathroom layout was perfect to allow 3 people to use it simultaneously because the shower and toilet had their own glass doors separating them from the sink.
+ Front desk was helpful in assisting our teenagers receive their fast food deliveries from the delivery boys...while their parents were out.
- Refrigerator in our room was out of order. It had a foul smell when we opened it. We complained, but they insisted it was working. However, for some reason, their maintenance staff showed up at our door about an hour later with a replacement refrigerator.
- The shower could only provide very hot water; no cold water. So it was difficult to take a shower.
- Pool is advertised to be heated. But only the small shallow pool was heated, not the lap pool.
Rating could have been 5 stars if not for the refrigerator and shower.