Based on 490 review
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This award-winning establishment enjoys a convenient location in Platanias, a picturesque village on the Greek island of Crete. Its prime situation just 500 metres from the beach and just a short driving distance from the international airport makes this hotel the best choice for business and leisure travellers alike. Boasting a warm and friendly atmosphere, this establishment offers an excellent service based on attention to detail, sensitivity and understanding. With the aim of guarantee the quality of the offered services and provide all the comforts travellers need, this hotel was fully re...More details
Check-out ends at: 11:00
Good but not perfect
Reviewed 28 october, 2021
I and my husband spent a one-week holiday at this hotel in October 2021. We were very happy to travel to Crete after a long time but our holiday was a bit of disappointment this time. The location of the hotel in Platanias was good but the beach could be cleaner and better equipped. We had a two-storey apartment with a small kitchen and living room downstairs and a large bedroom upstairs. It was great to have two bathrooms. The staff was friendly and helpful but it was surprising that there was no one at the reception at night after 10 p.m. This caused the biggest problem since there was a very noisy group of Polish tourists who shouted and laughed both day and night. I wonder why nothing was done by the staff to make them be quiet and let other hotel guests sleep at night. As for food at the restaurant there were plenty of different choices but everything was a bit tasteless and cold. The Greek night was very nice with folk dancers. The WIFI connection was a bit slow when there were too many users at the same time. The pool bar area was too small with only a few tables and chairs. There were no sunshades either. We had to wear facial masks and plastic gloves at the buffet and the staff were very strict with these COVID 19 rules. That was very good! All in all we got value for money:)
Small but perfectly formed
Reviewed 20 october, 2021
Well I have to say this place is excellent. The rooms are spacious and modern, we had an apartment over two floors and did not expect two bathrooms and two balconies! All kept immaculate. The food is wonderful, covid protocol enforced accordingly, and the staff are all friendly and professional. Definitely a hotel I would return to!
Deserves 4 stars
Reviewed 12 october, 2021
Amazing hotel ,amazing food ! This hotel is not 3 stars ! The rooms are new and very clean . It’s much better than a 4 star hotel !Highly recommend .The selection of food was amazing ,friendly staff . Close to shops and all the entertainment .So glad we stayed there !
Reviewed 4 october, 2021
Myself and my partner and our 2 grown up daughters visited the hotel. It was almost 9pm when we arrived and we were very kindly taken straight to dinner before it was cleared away by the lovely lady on reception. We were then shown to our rooms which were outstanding . We had maisonette apartments next door to each other. Set on 2 floors with 2 bathrooms and 2 balconys per apartment overlooking the beautiful big pool with a sea view. The apartments were well equipped and spotlessly clean (as is the rest of the hotel). The friendly staff are constantly cleaning and sanitising all public areas and it all felt very covid safe. Disposable gloves and masks are to be worn while you are using the self serve buffet, and staff are quick to remind you should you forget! The food was really excellent , very tasty and a wide choice to be had at all sittings. My only criticism re the food would be that it was only warm and not that hot. Drinks were fine and it even included some cocktails which our daughters loved! Pool bar is great and snack selection good. Ice cream was available most of the day. The main 'strip' and beach is a 10 min walk down a reasonably lit not too steep hill, it's OK going down but a little tougher coming back up and perhaps not quite suitable for the elderly or infirm. All rooms have free air conditioning. Free wi-fi all around the hotel which could be a bit slow at times . Hot water for the shower was also hit and miss at times. And not 1 bath plug between the 4 bath tubs we had between us! On the whole though a wonderful stay. I would highly recommend this hotel to anyone and we would go back tommorow if we could.
Good value for money hotel
Reviewed 19 september, 2021
Was better than I had expected having never done All Inclusive before. All staff encountered were very friendly and polite. We had a maisonette, was very comfortable, but if occupied by 4 adults, our balcony would not have been big enough to accommodate all at same time. Seemed the smaller rooms had bigger balconies. Food was of a very good standard, and there was always plenty of choice. Staff in restaurant work very hard to keep surfaces clean, and I have no issues in this area. Pool area adequate for amount of guests and plenty of sun beds, but no umbrellas. There is shade in some areas. Hotel is situated in a very quiet area away from traffic, and it takes around 10 mins or so to walk down onto main road. Roads partially lit, but was never an issue for us, we just used phone torch if needed. Little play area for children and also small section of pool just for kids. Pool bar open from 10 till 6 serving drinks and snacks.