TripAdvisor Rating
Based on 54 reviews
See all**Property Location**.With a stay at AC by Marriott Charlotte, you'll be centrally located in Charlotte, within a 5-minute walk of EpiCentre and Spectrum Center. This hotel is 0.3 mi (0.5 km) from NASCAR Hall of Fame and 0.4 mi (0.6 km) from Charlotte Convention Center. Distances are...
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Iris M.
I brought my son to Charlotte to visit family. This is the second time we stayed at this hotel and again they didn’t disappoint. Great location!! Hotel staff and accommodations were awesome! I would like to also recognize Tysha in the hotel dining. She was absolutely fabulous! She rendered excellent customer service!!! She demonstrated just how customers should be treated!! We really enjoyed our stay!! Looking forward to our next visit!
The Worst Service Ive Ever Experienced
After booking this hotel one evening to tend to a family matter at the last minute I assumed after paying $250 that I would get excellent service and convenience. Wrong! Not only is it construction on the street where the hotel is ( which isn’t stated anywhere on the website) I had to walk around a city street at 1am alone. I called the hotel and was told by Sidney that she couldn’t give me directions and I had to find it myself because “she didn’t know what else to tell me” . Even after stating that I was from out of town she said the little effort she gave me was all she can do. After hanging up and finally finding the hotel I was left inside the hotel lobby doors “for security” for 18 minutes. Even tho I had just hung up and told her I was otw. There was no greeting or hello or anything. Even after I explained I was coming I was still left in the lobby doorway. Still carrying my bags from around the block. I’m am absolutely dissatisfied. I would have never chose this hotel if I had know about the construction that prevented me From using valet services. For $250 I am not impressed
Clean, Comfortable, great location, helpful staff
I am a Marriott Titanium Elite member so I travel alot and try to stay at Marriott brands with a high level of comfort, cleanliness, and class. Unfortunately my company won't pay high prices, so I am forced to stay at hotels that sometimes that are discount and mid level.. Luckily for me the AC is not too expensive but they deliver a mid to high level experience and a good value. The AC brand is hip. The hotels follow a hip, European modern minimalist look. Starting with the bar / lounge area, they have hired and trained their lounge staff tho make great cocktails ( I love their mojito and old fashioned, and they offer many of the local craft breweries beer choices. Their menu is very reasonably priced (good Salmon dish at $16, salalds, burgers, steak at $18). You get good portions for the price. The staff is very nice and helpful. If you are Titanium level or above, you get a $10 credit voucher for food that can be used for breakfast or dinner. I used it for both at different times. Breakfast is $15. For breakfast you are offered a European style buffet and a choice of one egg dish. The espresso machine is a Neospresso with pods. Better than coffee, but they do offer coffee if you want it. The selection of croissants is nice as well as the bread and muffin choices. They offer Muesli and a creamy type of vanilla yogurt which was good. I enjoyed the breakfast. The room at the AC was identical to the AC hotels that I have stayed at other locations. The rooms all have the same color and furnishing and bathroom layouts at all their locations. If you google AC hotel room layout Time Square and go the site, the room looks identical to the one here in Charlotte except for the view is downtown Charlotte. The beds are comfortable. The bathroom immaculate, with a good offering of soap and shampoo. Not the cheap ones. You get a refrigerator with a glass door. They offer a filtered water pitcher service on each floor along with ice. Other amenities at this hotel is a well stocked gym big in size. The hotel has a rooftop bar and lounge run by another restaurant. Very hip and nice when the weather is good. The hotel is part of the Epicenter (restaurants, bars and shops in a big courtyard. Be warned, if you are here on business, you should ask if there are any events planned in the center. There is another rooftop bar across from the hotel that on Fridays does have bands that can be loud if your room is on that side. There are some good bars downstairs from the hotel as well. Also the hotel is next to the Charlotte Transportation stop for their blue line train if you want to take the train down a couple stops to the local breweries there. Ask the Concierge for recommendatsions for breweries. Noda brewery, Wooden Robot Brewery, Birdsong Brewery are 15 minutes away from that stop.
Beautiful Hotel
We went to a Concert and we stay at this hotel cause it is so close to the Spectrum Center Event. It is very comfortable, modern and very clean. We had a beautiful view from the 12th floor. We definable would use this place for future events.
Great Hotel in Charlotte, Great Value
We went to Charlotte for a basketball game last weekend and stayed at the AC Marriott and were very pleased! The hotel is friendly and welcoming, very clean ad well appointed! Check-in was seamless and easy and they were very accommodating with our room requests. After check-in, we enjoyed cocktails at the lobby bar which were EXCELLENTLY crafted by the friendly and kind bartenders! The spectrum center is a short easy walk. There are many wonderful restaurants and bars within walking distance as well. I would highly recommend staying at the AC next time visiting Charlotte!