Holiday Inn Chattanooga - Hamilton Place

Awful experience. Arrived close to midnight just to sleep. The room reeked of strong men's cologne mixed with feces. Was unbearable and we couldn't sleep. I threw something away in the garage can, and the bag slipped and when I went to put it bag back I smelled a rancid awful smell. Saw clear liquid in the bottom of the garbage can and ran it into the bathroom and interrupted my husband's shower to pour and rinse it out. Smelled like vomit. Not to mention the AC wouldn't work and it was 75 degrees in the room.. We left as soon as the sun came up. Spent $215 for nothing. Called to inform of our experience and spoke to 2 separate front desk staff that apologized saying they would have no problem giving us 10,000 points, and she would make an account for me. Never did. No response. Called back. No response again. Emailed IHG guest relations and they said they already gave us 5000 points. They did not. She told me when I make an account the address will link mine and my husband's info together. IHG said we dont award points under someone else's name, but here's 1000 points. (You can't get anything with 1000 points nor 5000). Avoid the annoyance, filth, and waste of money. Go to the Red Roof Inn or Motel 6 close by. Wanted to give them a chance to resolve, but they literally refused lying about how they helped already. A joke, and truly disgusting.

For $200 a night, I expected something exceptional. You have to pay for breakfast. No toiletries in the rooms. Two thin towels. Very basic room. When we got there, the girl at the front desk was talking on her personal cell phone, sarcastically joking that it was ‘just another night at the Holiday Inn’. The only thing that was exceptional was the shower. Super hot water and great water pressure. I think for $200 a night, you can do way better and lots of choices in the area

The hotel itself is fine. I did not like the fact that the 2 employees working at the front desk when we arrived at 7:30pm on Saturday night did not have masks on their faces. One had it dangling from her ear and the other on her chin. However, there were clear signs from corporate that masks must be worn in the common areas There was also a party of 4 couples in the lobby hanging out without masks. Tracy checked us in and was not friendly. I tried to give her the benefit of the doubt, maybe she was having a bad day, etc but she never got better and it's unacceptable. I used to work for Holiday Inn in guest services and this is exactly the type of employee that I would get complaints about. It took her 15 mins to check us in and when I asked her 3x what the hold up was, she didn't acknowledge me. I just drove 10 hours with 2 kids and didn't appreciate her attitude. Once she gave us the keys she yelled something about 2 bars of soap and we can't have any lotion unless we come to the front desk. I even let that go. My husband went out a few minutes later and heard her complaining to the other front desk employee that she should be paid more because she is doing 2 jobs there. I think management may have failed her and should provide her with better customer service support before she turns off more guests.

We stayed at the hotel on our way to Florida. We arrived late and parked in the front of the hotel. Our 2 Trek bicycles were locked in the secured bike rack on the back of the car. The next morning when we headed out (6 am) both bicycles were gone and the thieves had used bolt cutter to cut the cable of the lock. We reported to the police who arrive and we made a report. The hotel manager was rude and did not apologize. When asked about the security cameras, he said they were going to get them, but that didn't help us. The room was clean and comfortable, however, our experience with management and the fact that we were robbed was unfortunate. Will never stay at this hotel again.

We were taking a excursion on the Tennessee Valley Railroad Museum so this HI was perfect. Easy to get to, great parking, lots of Eats close by. Because of Covid the services are limited however they offer a grab and go breakfast sack.