WoodSpring Suites Chattanooga

If you a drug addict then this is your place! Parking lot disgusting at night, domestic violence in parking lot, people hanging out in parking lot doing drugs. They aren’t in the office at all at night, getting someone on the phone to repair anything in the room is so hard it took a week. After talking to the district manager, he became rude when I complained about the stove not even being able to boil water. He said he checked it, but I requested to be called and present when they went into room. They did anything I asked or to repair the broken stove. Shame Chattanooga has to be represented like this!

I would give no stars if at all possible. This was an extended stay and was booked as such. One price was advertised, another quoted, and still another price was billed. I was told they fired the employee who stated incorrect prices and there was no attempt to rectify the discrepancy. They even billed me additional days after I had checked out. There was constant fighting, drug use and public intoxication. Security was told not to call police as most tenants live there permanently, are illegal and the stay is paid by their construction company and if police came out, al the residents would be moved and they would have empty rooms. When company contacted to address concerns, there was no response. Rooms were small and outdated. Needed to clean the room myself to include washing sheets and towels.

WoodSpring Suites in Chattanooga ruined our Christmas Break! We drove 11 hours from Cleveland Ohio so that our young children (2,4, & 6) kids could spend Christmas with Grandma. How may you ask? They purposely wired their rooms to be on motion sensor timers, meaning there is not consistent electricity in the rooms! I sleep with a CPAP device and Night 1 my machine continually turned off during the night, fearing that my brand new medical device was broken, I put in a call to my medical supply company in Ohio. Night 2, I plugged my cell phone into the same outlet as my CPAP a different outlet from the night before. I would wake to the sound of my iPhone beeping notifying me it was no longer charging to find that my CPAP was also off. Once I started moving around both would turn back on. After further investigation, the entire room was rigged to a motion sensor in the light switch by the door...no motion...power would turn off after a certain amount of time. There was even a sensor above the door for the AC, and we have pictures to prove this. After asking to speak with the Manager on duty and calling multiple times, while she was on the property, no returned calls, offers to fix the issues or any offer to refund our money back so we could find somewhere with consistent power. We ended up leaving and asked to check out...what do you know...no formal check out process just a security guard talking on a cell phone to the property manager telling us to stay another night to talk in the morning. Same property manager who had 14+ hours of opportunity to talk to us. They charged us for our entire booked trip, not even just the nights that we stayed. The first of January, I filed a formal complaint through corporate that was escalated from the Hotel Branch to the Regional Director being told a few business days to hear back after an investigation. After multiple hours on hold and with the service representative, still never heard from the Regional Director. WoodSpring Hotels is a shady, crooked business that needs to be investigated by county building department for code violations, the government for knowingly and willingly violating the American Disabilities Act, and the local police for the illegal and illicit activities that take place on their properties. Thanks for ruining Christmas for our family you jerks!

My husband and I stay here whenever possible.... They are a sister hotel to "value place" which is what we are use to. But we stayed here as well-this hotel is very clean, quiet and safe, -very family oriented.

Clean, clean, clean. My husband and I travel a lot for business and may stay for a week or four months. We spent three weeks here and it was the best experience we've had to date. The building and the rooms are well kept and super clean. The kitchen is an added bonus for homemade meals. The staff was courteous and helpful. It was quiet and the beds were comfy. If you are looking for a hotel with all the amenities, this is not for you. If you are looking for a clean and comfortable place to sleep for a night or a month, then I highly recommend!