Calificación por los huéspedes
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Calidad del sueño
Great stay with a sour end
Opinión escrita el 19 de Septiembre de 2021
We stayed for a week and had a great time, from the moment we arrived the staff were so customer focused and we couldn’t fault anything. The room was well presented and had everything we needed . Breakfast had lots of choices and the staff looked after you especially Voula. The pools were good and Yanis at the bar looked after us. We booked B&B and dined out each evening to try different restaurants. All was great until on our final night when we decided to book to eat at the on site Italian and Asian restaurant, the food was strange, the portions were far too large and I ordered spring rolls which came with seafood sauce .? Then for a main I ordered sweet and sour shrimps, just a very large plate of red cabbage and carrot with three prawns arrived and soggy rice covered in coconut. This was inedible and I had to leave it. The waitress was good and asked if they could get me anything else. I explained that I may not be happy if they brought me another dish and I didn’t want to waste another dish. I was very surprised when the bill for 62 euros arrived. I asked to speak to the manager, I saw the waitress speak to him at the bar , but he didn’t seem interested, so we paid and decided to leave, at this point he approached us and to say his attitude was “the customer was also wrong “was an understatement, he was so rude and would not listen to us, also throughout our stay he was the only member of staff that didn’t wear a mask and a looked like he had just rolled out of bed. We were looking at booking next year but this last night experience with Raphael the manager has made us change our minds. A manager should lead by example and I am sorry to say Raphael soured the whole experience of our stay. I would recommend not dining at the restaurant.
Carole and rob
Opinión escrita el 18 de Septiembre de 2021
Just had a fabulous time in this hotel, staff were amazing friendly and very helpful would like to thank vivi for all her help she is so vibrant and full of energy also vola and Adam to name a few our house keeping was so well done by orla
A great hotel and fantastic resort
Opinión escrita el 16 de Septiembre de 2021
We had a fabulous holiday and the staff are exceptional. Nothing was too much bother.
The food in the restaurant was never boring and the champagne breakfast on a Sunday is such a lovely decadent touch.
Both my husband and I had spa treatments and the two therapists, Konstantinos and Katerina were excellent and made us feel very relaxed. I would definitely recommend.
I also have to mention the excellent bar staff, Manos and Yannis, who did a great job.
Only two small areas of improvement required, all the gym equipment could do with being replaced and if you shower after 7.00 pm the water was lukewarm at best.
All in all a fantastic holiday and we will certainly return in the future,
Exceptionally nice people
Opinión escrita el 12 de Septiembre de 2021
We enjoyed our every minute.
Nice and quiet , with very helpful and friendly staff! They serve your ever wish, always with a smile!
Fantastic food at the a là carte restaurant, with christo at the restaurant and melina at the reception we couldn’t be more taken care of!
Wonderfull aestheatics, nice Style!
Excellent 5☆ Hotel
Opinión escrita el 10 de Septiembre de 2021
From the moment we landed we were looked after.
Private taxi from the airport looked after by the hotel,
Our bags left at reception so we could enjoy the food in the imaculation restaurant.
Our bags delivered to our first class room with balcony with table and sunbeds.
Beds very comfy, fridge TV etc all good.
Lots of good healthy choices for breakfast lunch and dinner, we can recommend the speciality restaurants to try the chocolate bomb.
Staff were all excellent especially Voula in the restaurant and both the guys who were excellent.
Covid tests were easy and the team were helpful printing off our locator forms.
The manager was very helpful and assisting us booking direct with the hotel again for next year.
Booking direct is the best way it's personal.
Thanks for a great week.
See you all next year.
Paul and Diane 407 😎