Fairmont Chicago Millennium Park

Opted to stay at Fairmont since we were attending an event in the AON Building next door. Everything was great! Staff was awesome, very polite! Room was clean! Lobby Cafe serves Lavazza and had awesome breakfast sandwiches (prices were not too bad). Did not get to dine in the Columbus Tap however, our daughter ordered a hamburger from there one night and it was amazing! Hotel is right across the street from Millennium Park and not too far from Cloud Gate, Buckingham Fountain and the Lakefront. We stayed in a One bedroom suite which was more than enough room for my small family of 3. Be sure to ask for a fridge if you are going to be there for a while. Also it is across the street from a fire house so it can be loud as they are leaving the station. Very walkable location as well. If it wasn't for the fact we had to spend two afternoons in the "burbs" we would not have rented a car and would have been just fine! Thanks Again to the Awesome staff at The Fairmont!!!!!

This was our third stay at the Fairmont Millennium Park and just as great as the other visits. The hotel is attractive and the rooms very comfortable. We were given a room with a great partial-view of Lake Michigan. I love the location of the hotel as it's right by Millennium Park, so perfect to get out for some exercise. Also, very easy walk to the Art Institute of Chicago, and many other downtown locations. I did miss the Nespresso machines that were formerly in the rooms but I'm sure Covid-19 had something to do with their absence! The staff was extraordinarily kind and warm. Valet parking was expensive but worth it for us and the valets were really on top of things. I felt the prices in the lobby breakfast bar were quite reasonable for a hotel restaurant.

We arrived and were told we couldn't keep our luggage at the hotel (for the next 6 hours) due to covid. We didnt receive any info in advance about that. Finally, they found a room for us to keep our bags and for us to stay that haven't been used in over a year. There was major mildew in the bathroom (we took pictures). The room was old and worn and the windows needed to be cleaned and the bottoms of the windows had debris. It was $340 to stay there - a lot of money and the hotel was old, dirty and difficult.

Always a wonderful stay when we are in Chicago. Located where we need to be within the city. Close to us for shopping and easy for us to drive to see our daughter. Would not stay any other hotel in Chi

First off, the positives. As one expects from a Fairmont, the customer service at this hotel is excellent. I needed two things printed even though the business center at the hotel was closed, and Alexander McAndrew at the front desk kindly asked me to email them to him and printed them within a couple minutes. The lobby and restaurant at the hotel are nicely appointed, and the food in the restaurant (while not cheap) was surprisingly creative and well-prepared. The hotel's location is perfect for personal or business travel in Chicago. At the same time, however, I found the rooms themselves to be underwhelming. We had a large group, so I got to see both a suite and a deluxe room. While both had fabulous views of the city, furniture was drab and lacked personality. The bureau in my room was made of particle board and very worn. It looked more like furniture one might expect to see at a Red Roof Inn than at the Fairmont. The white bedspread in my room had a vague stain on the side of it, which the hotel had obviously tried to remove without complete success. Bathroom fixtures were quite dated. It seems like the hotel's staff are doing the best they can with what they have, but Fairmont is one of the world's great luxury brands. In my view, this hotel's current physical plant falls below Fairmont standards.