Reviewed 23 July, 2021
It was very good in all aspect, but due to the pandemic, the housekeeping wasn't allow to clean unless we ask for service everyday. At the restaurant, sometime we had to wait long time to be attend due to lack of personnel. Also the menu it was not very varied but it was good anyway. The waiter told us that the menu will improve in a couple of weeks because the chef was working on it.
Great location but needs improvement
Reviewed 18 July, 2021
We loved this location. The staff was generally friendly. The rooms are small and poorly situated, you can't reasonably use the closets as the bed is right up against the doors. There was a very loud party on our floor until 5AM and the staff said too bad, they don't/won't request that guests be polite or quiet. Got very little sleep due to the madness.
A place to certainly stay at!
Reviewed 11 July, 2021
This was a gorgeous hotel and great staff. The room I had a great view but I would request a lake view in the future. The front desk staff was attentive and made the stay just that more memorable. I would certainly stay at the Sofitel again it the future. It was in a perfect location with it being in such close proximity to Michigan Avenue. It also was very close to some of the most fantastic restaurants located in the city of Chicago.
Reviewed 24 June, 2021
Beautiful new hotel. Great service with easy check in. Room was clean and bed was comfortable. Everything in working order. Readily available hand sanitizer throughout. Spacious fitness room with wide array of cardio and weights. The TVs on the ellipticals didn't work, otherwise, great. Nice bar with good service. Didn't eat at restaurant or use parking.
Location is superb with easy walking to dining and shopping.
As always, Sofitel excels in all aspects.
Reviewed 23 June, 2021
I've stayed in Sofitel in 5 different cities, and the quality and service is exceptional, still the best of any hotels I've stayed in. Here in Chicago is no different.
Firstly, the staff are incredible, as usual. Sofitel is superior at training their staff to give truly personalised service, and to do it with a great attitude. The staff here are accommodating and actually care about giving you all the details to make your stay comfortable. Sofitel staff stand out over those of other chains, and this Sofitel is no different. They are also adequately staffing their hotels, unlike some others that are cost-cutting to try and recoup losses during COVID. Sofitel, your upkeep of service levels is noted and appreciated, and you will be my next and ongoing choice because of this respect towards your customers.
As usual, the rooms are immaculately clean and tastefully decorated, and the BEDS are the best of any hotel there is. I challenge you to find better beds and pillows than Sofitel has!! The usual "underquilt" (not sure what to call it!) that Sofitel does, making the mattress even more comfortable.
Sofitel always comes with extra conveniences that make all the difference, such as power adapters in the room. Simple details that make things just that bit more comfortable when you're traveling, like you were at home. These small differences that the Sofitel has are definitely the standouts.
Despite COVID, if you ask, they'll still clean your room whenever you like. Sofitel, this is appreciated. Plenty of hotels are ditching this and trying to make it the new norm that people accept staying in a dirty room for a few days. Thank you for recognizing that part of the hotel experience for some of us, is coming into a room with a freshly made bed after a long day, or the garbage emptied, or a fresh new towel when needed. This is the difference between a hotel and an AirBnb. Sofitel has it right in understanding that these small things are why people choose hotels, and these small details are why some of us will choose Sofitel over the other cost-cutters next time we travel.
One of the other reasons I love Sofitel is their superior gyms. This one is excellent, with tonnes of weight and cardio machines, and a good range of weights and core/bodyweight equipment. This is beyond "fitness centre" level, for anyone wondering. It is an actual gym.
Location is great, too.
Thanks Sofitel Chicago for an excellent experience.