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TripAdvisor Review
Based on 1459 review
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The hotel is located in the heart of Chiclayo, just 5 minutes from the Plaza Mayor and the park. There are also many magnificent museums in the region, as well as the Royal Tombs of Sipan and spectacular archaeological sites, including Túcume, the Valley of the Pyramids', making it an ideal base for...
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The hotel is located in the heart of Chiclayo, just 5 minutes from the Plaza Mayor and the park. There are also many magnificent museums in the region, as well as the Royal Tombs of Sipan and spectacular archaeological sites, including Túcume, the Valley of the Pyramids', making it an ideal base for exploring the wilderness of the North Coast, which is one of the most historic regions in Peru. The historical town centre is a 7-minute walk, and the beach in Pimentel is 15 minutes by bus. The hotel is around 10 minutes from the airport. Renovated in 2012, the city hotel has an iconic modern stru...
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Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Snack bar/deli
Ping-Pong
Sauna
Concierge
Wi-Fi
Sauna
TripAdvisor
Excellent
836
Very Good
419
Good
145
Reasonable
40
Bad
19
Business
515
Couples
351
Solo travel
71
Family
345
Friends getaway
118
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 26 May, 2021
They did not respect the booking rate by asking for more money; I had to pay for my stay in advance and they didn't refund me for the days I didn't stay overnight. among the worst experiences ever had in the last 56 years. Absolutely not recommended.
ferdinando279
Reviewed 24 January, 2021
Food was good. Service was good. Room was spacious. Staff was very helpful. Location is convenient. A little expensive but to save, reservations should be done online, and for taxis you can call them, there are various services. Highly recommended.
ghostprog
Reviewed 5 January, 2021
i come from Europe and booked the hotel for 2 people and i pay myself for two people but at the reception they ask my partner to pay for an extra 18% because she was peruvian . i was the one who pay for the service for both of us . and i think it is to much to pay even more. at the end i did not accept to pay for the extra bit they took the full booking just for me to stay. i don’t get anything back from the hotel. i enjoy the breakfast and the pool, but staff in the reception wasn’t very helpful for me. this happen in January 2020 i just wish they could be a little condescending with the bookings and treat everyone same. thanks.
melodymcqueeney
Reviewed 21 August, 2020
Very convenient locationI. really liked the pool. There is a good selection of drinks at the bar.Very comfortable rooms.This hotel chain is probably the best in Peru.I advise you to choose this hotel.
5892041
Reviewed 19 August, 2020
Customer service is terrible. Front desk staff have an attitude like they are doing clients a favor. I spoke previously with the manager who offered me a better stay if I would return. well I returned, but service was even worst. Manager was informed, but did not have the courtesy to call me back.
Jet36874