Big room, no window, average breakfast
Reviewed 7 February, 2020
Stayed for 2 nights. Best thing is the location - next to the cathedral. The room was big with 2 double beds. Clean. Good shower and bathroom. But window was onto an inner stair well. The breakfast - included in room rate - was in the bar. Not allowed in the main restaurant for a much better buffet. Didn’t make sense. Poor coffee but good granola and muffins. But we had to squeeze together in the small bar and had limited choice on the buffet. Had dinner one night. It was good and reasonably priced with friendly service. Stay because of location and it’s clean.
Because of the amazing staff it should be a 5 star hotel
Reviewed 25 November, 2019
While I have stayed at many 4 and 5 star hotels it was usually wasted on me because I never really used the services of any staff, my interaction usually was limited to the check in staff and if they didn't make me fill out my name and address by hand then that was perfect. My stay at this hotel changed my mind about how attentive and helpful staff can greatly improve your experience.
Starting with the check in, My wife and I had been travelling for about 18 hours coming from Kelowna to Vancouver to Mexico city with a 7 hour wait from midnight till 7:00 am till we boarded the plane to Chihuahua. So when we went to check in at 9:00 am we where a little groggy, the check in people new we were on the morning train so suggested that we go right away to the restaurant and get our free breakfast. later that day they fixed us up with an english speaking cab and later that night when I asked for a cab to a certain restaurant, he asked what kind of food did we want and made a very good suggestion that was only walking distance from the hotel. Next day my wife left her brand new I phone under the pillow when we checked out, we did not discover it until we were at the train station, called the hotel and they checked the room and sent it over in a cab because there was not enough time to travel back and catch the train.
Not a Quality hotel
Reviewed 15 October, 2019
This was our last hotel on our Copper Canyon trip and it was a huge disappointment.
On the outside it looks ok but once your inside things go from bad to worse, it has two elevators but only one works it is small and slow. There was dust all over the fourth floor and were talking a lot of dust. Our room 406 was small with outdated old furniture, the air unit did not work properly until a maintenance worker work on it but it was still noisy. .Felt bad for the staff, one friendly and helpful staff member was Karla Ortega. This hotel is in need of a major overhaul. Would not recommend this hotel at all.
avoid at all costs!
Reviewed 25 February, 2019
It is a construction site and should not be renting rooms— elevator, electric and water all intermittent, everything is covered in plaster dust. Staff is understandably demoralized and underemployed. FLEE!
As it says on the tin
Reviewed 12 January, 2019
The hotel is ok. The room was clean and comfortable. Check in was fine. They do not seem to have their own restaurant so they have an arrangement with the adjoining restaurant. Therefore if you don’t pay for an upgrade, you have to sit in a separate area where there is minimal choice and worst of all, plastic cutlery. You do feel treated in a second class manner with breakfast. The location is great, very central and right behind the cathedral. We ate at the El Rodeo, which is highly recommended.