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**Property Location**.When you stay at DoubleTree by Hilton Hotel Southampton in Southampton, you'll be near the airport, within a 15-minute drive of University of Southampton and Southampton Solent University. This 4-star hotel is 4.6 mi (7.4 km) from Southampton Cruise Terminal and...
More about the hotel**Property Location**.When you stay at DoubleTree by Hilton Hotel Southampton in Southampton, you'll be near the airport, within a 15-minute drive of University of Southampton and Southampton Solent University. This 4-star hotel is 4.6 mi (7.4 km) from Southampton Cruise Terminal and 10.5 mi (16.9 km) from Paultons Family Theme Park - Home of Peppa Pig World. Distances are displayed to the nearest 0.1 mile and kilometer. .Southampton City Golf Course - 1.6 km / 1 mi University of Southampton - 1.6 km / 1 mi Woodmill Outdoor Activities Centre - 3.7 km / 2.3 mi University Hospital Southampton - 4.3 km / 2.7 mi Riverside Park - 4.7 km / 2.9 mi Southampton Solent University - 5.5 km / 3.4 mi Southampton City Art Gallery - 5.7 km / 3.6 mi Civic Centre - 5.8 km / 3.6 mi Mayflower Theatre - 5.9 km / 3.7 mi NST City, Nuffield Southampton Theatres - 5.9 km / 3.7 mi SeaCity Museum - 6.1 km / 3.8 mi WestQuay Shopping Centre - 6.2 km / 3.9 mi St. Mary's Stadium - 6.4 km / 3.9 mi Leisure World - 6.6 km / 4.1 mi The Quays - 6.7 km / 4.1 mi .The nearest airports are: Southampton (SOU) - 5 km / 3.1 mi Bournemouth (BOH-Bournemouth Intl.) \- 51 km / 31.7 mi .The preferred airport for DoubleTree by Hilton Hotel Southampton is Southampton (SOU). **Rooms**.Stay in one of 135 guestrooms featuring LCD televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.**Dining**.Enjoy a meal at the restaurant or snacks in the coffee shop/café. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM for a fee.**Business, Other Amenities**.Featured amenities include a business center, express check-in, and express check-out. Planning an event in Southampton? This hotel has facilities measuring 6728 square feet (625 square meters), including conference space. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
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Based on 897 reviews
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Misleading
Stayed here with the family. We booked via hotel.com and chose the family room with breakfast. The description on hotel.com makes you believe your getting something better than a standard room, in fact the photo shows a room with a separate lounge area this is totally incorrect in fact it’s a standard room with a sofa bed. The hotel.com and Hilton need to make it clear on their websites that the hotel is running a covid menu. Our son is a fussy eater & went for the doubletree over other hotels nearby due to its extensive menu range when in fact we could only choose from 3 main dishes & pizza, the breakfast is a bacon sandwich or tomato panini in a brown paper bag. Don’t bother paying extra for breakfast, there is a McDonald’s less than a mile away eat there in fact have your dinner there too as there menu options are much better. The cleanliness of the rooms has much to be desired for, considering the circumstances we find ourselves in you’d think everything would be in tip top condition but we found 3/4 uncleaned stains in our room. The best advice I can give you is don’t bother with this place, stay elsewhere and if your looking for a quiet location in & around Southampton then try the place hotel it’s fab.
Lovely welcome.
Arrived early but were still allowed to book in. Plenty of measures to ensure both staff and guests safety (covid). Had a lovely welcome from Lorna and Jake at reception. Even had complimentary warm cookies. Our room is clean and quite spacious. Plenty of comfy chairs to relax and have drink. For those who prefer to eat in their room they even have a collection service set up. So far so good 😁.
DO NOT STAY HERE RIGHT NOW!!
I stay at Hilton’s when I can I like the standard they set and the friendliness and professionalism of the staff. We stayed in this hotel because we had come down for personal and very emotional reasons and that’s why we stayed at the Hilton doubletree as the Aegis bowl was full. The lift call button was held together with black tape! The buttons worked in the lift but were cracked and broken! In our room My wife went to use the toilet and the seat almost fell off when she lifted the lid! The hotel found us a replacement room after first being told “Well I am not sure what we can do about that now!” The room was clean but when we sat on the bed?! We found the mattress was terrible and creaked with every move and you felt the exposed coil springs! A terrible night sleep. In the morning we had “breakfast!” We were given a bag with our order we place the night before inside. The sausage panini was ok. The bacon roll was not bacon but warm ham! This hotel should not have opened if this is what they call “HILTON “ standards!! The hotel has been shut for 3 months there is no excuse for this hotel to be no better than a comfort inn. Which in actual truth it was worse than a comfort inn!!! I have put a complaint into the company which I am sure will come to nothing and we won’t get an apology or offer of compensation. How the high quality of the Hilton brand has fallen.
Creche
Stayed two nights. Didn’t know in advance that they have a deal with Peppa pig world so place full of babies and toddlers running around all evening. Second event no two older ( school age ) children wee doing cartwheels in the restaurant ignored by parents and staff. Breakfast was a cop out, I stayed in Hilton Edinburgh last month, buffet sit down breakfast with toast cereal etc and could order any combination of cooked breakfast, omelettes or pancakes. In Southampton had to preorder , and pick bag up from dining room and take to room, bacon or sausage roll, yogurt and pastries. Very poor in my opinion when I fad a full English in one of their other hotels last month
Disappointing for the Hilton chain
Settle in... this is not going to be a short review. We arrived late at 11pm after travelling from Kent. Upon arrival I was shocked to see the Parking Eye notices at reception saying we needed to pay for parking at £5 a day. We were in two cars as we had different onward destinations so this would've cost us £30 for our three night stay. Thankfully the lady on reception waived the parking fee. But I do think this should be automatically waived if you're staying at the hotel, not just upon complaining! Check in was straightforward but the lift was out of order so we had to lug our suitcases down two flights of stairs. No concierge service due to Covid. On getting into the room, my first impression was that it was dated and dingy and I said "this is not what I'd expect from a Hilton" (this was a running theme throughout our stay). I then went to use the bathroom and noticed the toilet hadn't been cleaned as I found it as pictured. I called reception twice but no one answered and after it ringing out I went up to reception myself. I was told there were no other available rooms so we were offered a complimentary drink at the bar while ours was cleaned. It was gone midnight by the time we got back into our room after we were told there had been a blockage but it had been cleared now... and I found the toilet in the exact same state as before and this time we had the added bonus that filthy water had come up through the plug hole in the bath. Picture also attached. Again, no one answered the phone at reception so this time my boyfriend went up there himself. About 5 minutes later, someone came to try and clear the blockage again but after around 15 minutes of trying and failing to do so, conceded we could not stay in that room and went to see if anyone hadn't checked in. Miraculously, this time, just an hour later, there WAS another room available. So, lugging our cases back up two flights of stairs, we got in a significantly less dingy, but still dated room and I asked if we could have a complimentary breakfast in order to make up for the fiasco. We were presented with a list of breakfast options that was to be ticked and left outside the door of the room with the breakfast itself to be collected ourselves from reception in the morning. The only things I could eat on that list, as a wheat intolerant vegetarian, was an apple or an orange. So I chose nothing and asked for a fridge to be brought to the room so I could keep things I could eat in it. It was gone 1am by the time we were able to get into bed. The next day, my boyfriend used the shower in the morning only to find that the bath plug wouldn't open so the bath was half filled with water when he'd got out. He collected his breakfast which he later said was really poor as the sausage sandwich had been microwaved and the bread was inedible. It was no different to the food from a buffet car on a train. Definitely not worth paying the stated price for. Unfortunately, he'd told me this after I'd been to reception to order him a breakfast to be delivered to the room the following day for his birthday. And I'd ticked the same options. Not that it really mattered as despite the receptionist taking our room number, asking how old my boyfriend would be the day after and writing that information down, his breakfast never arrived. He went to reception to see if it just hadn't been delivered to the room, but it just hadn't been ordered at all. The bath was fixed later that morning, but it broke again the following day and had to be fixed again while we went out for the evening for my boyfriends birthday. My boyfriends mother had been calling the hotel for around 4 days prior to our stay to ask if she could pay for a bottle of champagne to be sent to the room on his birthday but had been unable to get any confirmation of this. She had told me about it so I asked if this was going to happen at the same time as I was ordering him some breakfast. Reception had no record of her request but said they would arrange for it to be done. I'd asked for it to come to the room at 4.30 as we were leaving at 5. My boyfriend went to reception at 4.35 as it hadn't arrived and he needed to tell them the bath plug was stuck again... but reception had no idea what he was talking about with the champagne. Then his mum messaged me to tell me she'd not been able to get it organised with the hotel, despite her calling and emailing for the past four days. At 4.55, someone finally knocked on the door with a bottle of champagne. So we put it in the fridge, unopened and went out. The bath had been fixed by the time we got back. The following day, when we had decided to have a little lie-in, the breakfast that I had ordered to be delivered the day before but never materialised, arrived at the room at 7am. Unfortunately the same microwaved, poor quality grab bag. My boyfriend had to leave a few hours before me so I checked us out. As I was double checking all the cupboards to make sure we hadn't left anything, I found a red liquid had been spilled in a cupboard that we hadn't opened during our stay, so this cupboard had obviously not been cleaned properly either. There was no housekeeping, no restaurant service, limited room service and no concierge all because of Covid-19. Which I understand. However, the measures put in place (other than social distancing) were poor. The lack of housekeeping meant that we had no robes, no fresh towels, no clean mugs or cutlery and all plates and rubbish had to be left outside the rooms meaning the corridors were full of used plates and bags of rubbish. The food options in place of the restaurant were really poor. Upon checking out, surprise, surprise I had been billed for both breakfasts. I stated I would not be paying for them and that I also thought I should not be paying for our first night as it was such a disaster. My request was granted and the first night and both breakfasts were removed from the bill. Despite this, its still not good value for money and I would not stay here again. Covid-19 can only be used as an excuse so far and the level of cleanliness did not match the measures put in place.