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Very dissapointing - full of unfulfilled promise
Opinión escrita el 15 de Septiembre de 2021
Very disappointing - full of unfulfilled promise
The communication prior to arrival from Jo was very good and informative to assist us on locating the Farm and Cottage. The Living room / Dining area and Kitchen are very spacious and the kitchen is very well equipped with appliances if staying on a B&B basis. If you are looking at the self-catering option then hopefully more equipment would be supplied, such as a microwave oven and more than just the 1x large saucepan and a frying pan for cooking in.
Staying in the summer, the accommodation was nice and warm and we only needed to turn the thermostat up to warm the towel rail.
The accommodation is in a very scenic location, and on a working farm. I have stayed in many similar B&B’s of this type (being separate from the main house), but sadly it this stay has proven to have been the worst value for money.
There are a number of very nice pubs and villages within a short drive.
The semi-detached cottage has been crafted from what appears to be a section of the old stable blocks; this gives it a rustic look and an appearance in keeping with the surroundings. The quality of the accommodation is best in the main living area, sadly the bathroom looked very tired and in need of some urgent TLC. Dirty floor tiles, patched up ceiling, dirty fan vent, a shower which despite ensuring the shower screen was correctly in place it still allowed water to run out and create a pool which then created a damp patch on the wall, the bathroom cabinet was full of bits and bobs including an almost empty bottle of ladies perfume, a part used tub of very old looking cotton buds: perhaps these are left by the owners for guests to use, but there was nothing to suggest this, it just appeared to left overs of a previous guest.
The main bedroom had a comfortable bed, although it is very sparsely furnished. It has a narrow wardrobe and one bedside table with lamp. A second bedside table and lamp would be a welcome addition, perhaps even a radio / alarm, as would some kind of dressing table where you could sit to use the hairdryer etc.. The long mirror fastened to one wall has no plug socket near and the plug socket on the wall opposite has no mirror. It just seems no real thought and effort has gone into the practicalities. The empty picture hooks and the cobwebs and dirt behind the bedside table don’t lend themselves to a feeling that this accommodation is being maintained to the quality it deserves.
The flooring throughout is of textured beige tile, again this could look stunning, unfortunately it suffers from engrained dirt and old paint splatters (see photos), reminiscence more of the cottage’s previous use. A floor buffer a bit of sealer and the floor could be transformed.
Jo cooks breakfast to order delivering it to the cottage. We opted for full English on both mornings. After reading previous reviews we were really looking forward to this. Sadly, the reality was disappointing. The 1st morning the breakfast was “OK”, but sadly on the 2nd morning it was sparse and overcooked (see photos). Unfortunately, Jo (the owner) seemed to think that this was because we took 45 to 60 seconds to answer the door when she knocked. The reason being my partner’s disability meant she was unable to unlock the door and had to get me from the bathroom to do so.
As you will hopefully understand none if any of the above are just small or minor quick fixes, like a blown lightbulb or a toilet that won’t flush, that you would ask to be rectified during your stay. They are fundamental fixtures, fittings and overall quality issues which just need some time, effort and perhaps a little reinvestment followed by an ongoing cleaning / maintenance programme to fix.
The photos attached are a fair representation of the general standard that we found the property in.
I hope Jo will take note of the constructive feedback and at least think about improving the offering, as this could be an awesome place to stay!
Stable cottage was filthy
Opinión escrita el 23 de Junio de 2021
No reception sign, so no idea where to check-in. Found a guest who told me where to go. Stable cottage was absolutely filthy. I immediately went to find the owner to tell her we would not be staying. There was no offer to rectify the situation at all from the owner as she was in the middle of having your hair done. She said she had not checked the cleaners work before we checked in. I would like to suggest that she doesn’t ever check the cleaners work. Booked with Expedia who say checking in time is 2 o’clock, battens farm webpage says 3 o’clock. I emailed the owner for clarification before hand but she never responded. To explain the pictures - only two mugs in the cottage both filthy inside and out. Teapot with 2 inches of dirty water in it and egg on the outside of one. Lampshade filthy. Milk left for us a week out of date, we checked in on the 21st of June. Cooker hob dirty. Dish cloth under the sink not only filthy but still wet. Unironed bedding with blood on the duvet cover, there was also a mark on the fitted sheet. Cooker hood so dusty I wrote hello in the dust. Candles were supposed to be ornaments & Cooker grill disgusting still with food and thick grease in it. In the freezer there was an entire tray of food mostly bread items and some things in packets that were opened. It is unclear if they were meant for us or whether they’ve been left by the previous guests. The furniture was extremely tired as was the kitchen and all the units. None of the cupboards have been wiped out,cupboards doors by the handles were very dirty with fingermarks. The toaster had not been touched so was full of crumbs and covered in splashes. There is food underneath the cushions on the sofas and the log burner with absolutely nothing to burn so pointless. Nowhere on the website does it say you have to bring your own logs. All in all I am unsure whether this is a business in trouble or whether the owner has no idea what she’s doing. I have emailed for a refund but as yet have had no reply. I chose battens farm because it had a 4.7 out of 5 rating. Either she has a lot of friends or I was the luckiest guess they’ve ever had.
Opinión escrita el 15 de Septiembre de 2020
Beautiful B&B on a working farm.
Really clean, comfortable and fully equipped with everything you need and more. Breakfast was yummy! Lovely to be near and see the cows and horses, would highly recommend.
Disturbing experience - host cancelled my booking so I could not leave feedback on booking.com
Opinión escrita el 18 de Agosto de 2020
I feel obliged to report this as I am not an unreasonable person and this was not an unreasonable request and nor did I request it unreasonably. Please read this review. When reported that our pillow cases were damp and I asked for some fresh dry ones - there were no spares as the owner washes the same set. It was a rainy so clearly it hadnt been dried properly. Damp bedding is not COVID safe. However, we didn't want to wait for them to be dried on the radiators so said we would put our t-shirts over the pillows so we could get to bed. The next thing we knew was that the owners husband then barged into our cottage shouting to see the damp bedding. He then proceeded to storm upstairs past by husband and I straight into the bedroom where my autistic teenage daughter was pottering about getting ready for bed. He verbally abused her by shouting at her to show him the damp bedding despite the fact he also invaded her privacy - luckily she wasnt in state of undress. I am reporting this man to safeguarding. He then as quick as he came stormed out and shouted at us that we could stay the night but to 'piss off first thing in the morning'. I replied that would be leaving straight away - his reply was ' yes piss off now the lot off you - just piss off' My daughter then had a full panic attack at the shock and later described him as a 'big bull'. She was sick in the car on the way home, she couldn't breath. He really frightened us all and left us all in a state of shock. My daughter will suffer PTSD from this as she has already had one nightmare since. He physically abused us, invaded our privacy, invaded the bedroom of our teenage daughter and aggressive and violent towards us. Having worked in care since the COVID outbreak, we just wanted one nice night away as a family. This was far from it and I cannot stress enough - DO NOT STAY here - they should not be running a bed and breakfast service.
Nice farm stay
Opinión escrita el 14 de Septiembre de 2019
We stayed in the three bedroom cottage and it was lovely being out in the country on a farm. A very unique experience. The bedrooms are upstairs and one bathroom, living area and kitchen downstairs. It is worth mentioning that the stairs are very steep so was a little difficult for my elderly parents. The owners are lovely and breakfast delicious.
A couple of things I will mention:
1) internet did not work most of the time and when it did, it was really slow. For me travelling from Australia, I found it hard to research the area and also stay in touch.
2) We did get totally lost trying to find the property. We ended up stopping at the post office / shop in Yatton Keynell and the staff there were amazing. A big shout to them who rang around to find where the property is and thanks to them for looking it up and giving us exact directions. It is only a 5 minute drive to the farm. You must try the sausage rolls and other goodies, delicious.
3) the facilities were totally fine and we stayed four nights which was probably a little too much as the chairs were not entirely comfortable. But that is personal opinion.
All in all, a nice stay to experience the Cotswolds.