Hotel Krystal Grand Reforma Uno

Starting at

$ 73

TripAdvisor Review

Based on 2557 review

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The hotel is located in Mexico City, whose historic center and base is considered world heritage site by UNESCO. This hotel has been awarded the recognition of the AAA Four Diamond.

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Property Info

The hotel is located in Mexico City, whose historic center and base is considered world heritage site by UNESCO. This hotel has been awarded the recognition of the AAA Four Diamond.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1488

  • Very Good

    619

  • Good

    216

  • Reasonable

    112

  • Bad

    122

Travelers profile
  • Business

    986

  • Couples

    532

  • Solo travel

    124

  • Family

    603

  • Friends getaway

    158

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Good people working there.

Reviewed 15 january, 2022

Excellent location, easy to go everywhere. The rooms very clean and nice view from the terrace in the floor 19. Good room service too. Not at the bar.. the attention to the costumers were poor and the waitresses were pushing to much to give a good tip, don’t go there. The elevators in the last of December didn’t work properly only two of four working and very slow. But in the level 12 premium service was really good service, Cristina Gonzales and her crew Aylin, Claudia and Jaquelín really make us to feel special, all that we request from them they fixed, with a big smile and professionalism and we saw them working very hard in our stay of 18 nights at the Hotel. We hope we can come back sometime in the future.

Culture782367

Trato fenomenal.

Reviewed 28 november, 2021

The two receptionist ladies Susana and Areli were very kind and helpful. Great customer service and a smile. I couldn’t be happier with the treatment, I will definitely be coming back more often. Incredible place and location with a great view.

Jacoblatzer

Nice Property

Reviewed 15 november, 2021

Pros: Big hotel Very good beds Large rooms Very good fitness room Hotel shows its age a bit, but is overall good. Cons: Low water pressure and takes a while to get hot water, welcome to Mexico Iffy areas around it, welcome to Mexico

fillmap

Nice building, poor service

Reviewed 12 november, 2021

We booked the Reforma Barceló because of the great experience we had at the Puerto Vallarta Barceló. Unfortunately this Barceló Reforma in Mexico City was a completely different experience. The building is nice, and the room was comfortable, but wasn’t really anything special - especially for the price. The service at the front desk was very unsatisfactory: we reserved a room a week in advance for a specific price, yet they charged us more than the reservation indicated. They didn’t know what was included with our room, and gave us mis-information. The room only had a pull out bed for our daughter with no sheets or blankets, despite our clear reservation for three people. When we asked to change to a room with two beds, they had several available at a cheaper price, but refused to refund us the extra amount we’d already paid. Overall we had an enjoyable stay, but next time will stay somewhere cheaper for the same quality of service.

H3132ONsr

7521 pesos lost

Reviewed 22 october, 2021

No flexibility at all, booked 4 nights and due to covid situation, should say booked 1 day ahead, no options, lost it all, Barcelo dont care Flexibility should be a norm on this time, specially about vaccination situations, im not requiring a refound, just a credit, change of dates, change of hotel, 3different 800# have already called, so just take care, they dont.

LaloC76