JW Marriott Hotel Mexico City

Starting at

$ 122

TripAdvisor Review

Based on 1409 review

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This opulent hotel is nestled on the edge of Mexico City DF, offering easy reach of the city and its most important businesses and landmarks. The property has a luxurious design blending classical elegance with Mexican elements, complemented with a wide array of cutting edge services. Guests may cho...

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Property Info

This opulent hotel is nestled on the edge of Mexico City DF, offering easy reach of the city and its most important businesses and landmarks. The property has a luxurious design blending classical elegance with Mexican elements, complemented with a wide array of cutting edge services. Guests may choose from a wide offer of accommodation options including spacious rooms and suites, some of them featuring verdant garden or city views. Each unit is delightfully adorned to provide comfortable lodge for business and leisure guests. The on-site dining options offer Mexican specialties and French cul...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Pool and wellness facilities
Outdoor PoolTurkish bath.
Business Facilities / Facilities
Meeting RoomsBusiness Center
several
Elevator
Stores
Beauty Salon
Reception services
ConciergeLuggage storage
Acrylic protection between customers and employees in the main contact areasThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequently24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesFast check-inIt is not possible to guarantee the absence of noise in the roomsCoffee / tea in common areasThe use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilityContactless check-in availableSupport for excursions / ticket purchaseSwimming pool with wheelchair accessMultilingual teamUmbrellas by the poolQuick checkoutHealth clubSpa treatment roomsBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa. This pousada also features complimentary wireless Internet access, tour/ticket assistance, and barbecue grills.Free self parkingTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake time to pamper yourself with a visit to the full-service spa.Take advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and an outdoor tennis couPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this lodge include wireless Internet access (surcharge) and a fireplace in the lobbyBe sure to enjoy recreational amenities including an outdoor pool and a spa tub. This lodge also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Getting tTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This hotel also features a television in a common area, tour/ticket assistance, Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge seTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesRelax at the full-service spa, where you can enjoy massages. After a day at the private beach, you can enjoy other recreational amenities, which include a 24-hour fitness center. Additional features aTake advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Getting to nearby attractions iDip into one of the 5 outdoor swimming pools or enjoy other recreational amenities, which include a sauna. Additional amenities at this lodge include complimentary wireless Internet access, tour/tickeBalconyRelax at the full-service spa, where you can enjoy massages and body treatments. If you''re looking for recreational opportunities, you''ll find a health club, an outdoor pool, and an indoor pool. ThiBusiness center

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1002

  • Very Good

    311

  • Good

    62

  • Reasonable

    18

  • Bad

    16

Travelers profile
  • Business

    605

  • Couples

    286

  • Solo travel

    63

  • Family

    216

  • Friends getaway

    100

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great experience!

Reviewed 19 august, 2021

We stayed here for a long weekend getaway, and had an amazing experience. Great customer service everywhere. While true some of the rooms are dated (hence the reason upper floors are being renovated but a great time for the hotel to do that) our view (of Chapultapec Park) was amazing, and we truly appreciated the level of safety measures in place (temp checks, hand sanitizer, everyone required to wear masks, free Covid tests on site if needed (not required for CBX crossing) - this was exceptional). The concierge helped arrange a fantastic tour to the Pyramids and great restaurant recommendations (thank you Alberto). While the lounge was closed, we were offered free breakfasts instead, which was a la carte, all of which were great. The gym was very clean and all updated equipment. What a treat to return to this wonderful hotel in a great location in Polanco (tons of great restaurants/shopping within walking distance). If there was construction at the hotel we did not even notice it. Would definitely stay here again on next trip.

ehmcl18

Great Customer Service

Reviewed 8 july, 2021

We have not checked-in yet for our stay at the JW Marriott Mexico City but we have already been getting really good customer service from Martha Lazo, the Customer Experience Manager and Ernesto from Concierge. It’s really comforting to know that the hotel staff care and work hard to make your stay something to look forward to. What makes or breaks a hotel stay for us is really the total customer experience.

tonav

Your Mexico City Sanctuary!

Reviewed 26 may, 2021

JW was the first step of our 2 weeks Mexico vacation and we absolutely adored it. Located in the heart of Polanco, you will be woken up by bird songs from a nearby park - in the middle of Mexico City!!! Impeccable interior design, very convenient location, super delicious food, spacious and clean rooms, pool with the most amazing view are just some of the good sides of this hotel. However, what makes it truly memorable are people! The level of hospitality and service they provide is hard to compete with. All of the staff went above and beyond to make us feel warm, welcomed, and at home. Special thanks to Tamara and the lovely guy at the concierge (sorry that we didn’t remember his name!) who spoiled us so much. All you have to do is send a text and they will book you restaurants, taxis, recommend places to go, tours to do and they always do it so wholeheartedly! On a separate note, traveling during pandemics felt very safe at JW, with all protocols and safety measurements being in place. Thank you JW for having us, you have loyal customers who will be coming over and over again!

livingmilliestyle

Fabulous Stay! Great location!

Reviewed 20 april, 2021

This hotel is in the heart of Polanco and close to all the amazing shops and restaurants, the rooms have amazing views, the property is super clean and covid compliant, and most importantly I felt the staff really went above and beyond for me and my stay! I would certainly stay here again. You can't go wrong here. Loved it! Thanks JW Marriott!

Iamkatyjohnson

Lockdown made it hard to rate

Reviewed 4 january, 2021

We stayed for two nights. Only had a limited room service menu, but made the best of it. Room was large with a beautiful view. Got a nice welcome treat, a bottle of tequila and emptied it. (Nothing else to do) Hotel was inflexible in trying to make us feel welcome. (Lockdown)

G4857GLwilliamb