Based on 2022 review
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This hotel is centrally located on Paseo de la Reforma, lying just a few minutes' walking distance from the heart of Mexico City. The hotel is located within easy access of a myriad of shopping opportunities, dining options and entertainment venues. El Angel independence monument and the pedestrianized Zona Rosa are located close by. The hotel is situated just a short distance away from the Casa de Bolsa. Links to the public transport network are to be found nearby. This luxurious hotel welcomes guests into a world of refined elegance and classical beauty. The guest rooms, suites and apartment...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesRelax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. Additional amenitiEnjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, tour/ticket assista.
StoresTreat yourself with massages, body treatments, and facials. If you''re looking for recreational opportunities, you''ll find an outdoor pool and a 24-hour fitness center. Additional amenities at this h
Reception servicesConciergeLuggage storage
Business Facilities / FacilitiesTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include tour/ticket assistance and barbecue gr
Great centrally located hotel for BonVoy Elites
Reviewed 16 november, 2021
We stayed at the Sheraton for 3 nights. The staff was very impressive, everyone was friendly and professional. They seemed eager to make sure we enjoyed our stay. The hotel is centrally located. We would not hesitate to stay at the Sheraton again. As platinum elite, we were upgraded to a junior suite. We were able to use the concierge lounge on Friday night & for breakfast all 3 days. The lounge is beautifully decorated, there was a wide selection of snacks, and the staff was lovely. The lounge is closed on Saturday & Sunday night, and, instead, the hotel will deliver drinks and snacks to your room. It was great to have a room service option! The hotel also delivered a welcome snack to us after we checked in. It was delicious. The room was a bit dated, but very comfortable. The water pressure in the shower was phenomenal.
Excellent and Highly Commendable Staff Customer Service
Reviewed 11 november, 2021
I would like to acknowledge the superb customer service by Daniela Grau (Room Controller) and Iván from the front desk for their assistance on my room change request. They were very helpful and communicated with me constant updates on the request. I would like to make a commendation for the Club Lounge and kitchen staff for their excellent customer service towards the guests. It was a very busy time during our stay but I know they never fail to smile behind their face masks. ❤ I would like to give a special mention to Diana Verdin, Leslie, Jose Luis, Fidel and Luis for always welcoming us with a smile and greetings in our visits to the Club Lounge. Also, I would like to give a special mention to Cecilia, for always remembering how we wanted how strong our morning coffee is. She would always ask "Strongest?". We appreciate it. She is very friendly and accommodating. Muchos gracias! I enjoy staying at Sheraton Maria Isabel.
Sheraton Maria Isabel - Total disappointment
Reviewed 7 november, 2021
I am a Bonvoy (Gold Elite status) for almost 20 yrs. I didn’t receive the usual upgrade as in past stays. Total disappointment at a $200 rate. There were no room amenities, ripped terry, no coffee maker. The room has not been renovated in over 20 years. There was no water pressure in the shower. I had to leave the room and shower in gym. This Hotel has always been an international flagship and landmark ; representative of the Sheraton Brand. It’s apparent that Ownership is not maintaining this hotel and it gives the Brand a bad reputation. I won’t be staying here again. For this rate you can stay in Polanco at the Hyatt or Intercontinental Hotel which have more contemporary and spacious rooms and public areas and are located in a much more pleasant and safer setting.
Reviewed 7 november, 2021
Beautiful updated room with no sound problems. Very comfortable bed with lots of pillows and new bedding. We had an 8th floor room with a view of the Angel. The staff was friendly and attentive. Cleaning services were unobtrusive and quick. The restaurant was excellent and the breakfast was particularly delicious. Of course the location is desirable. Be aware that during special events and holidays, Reforma can be closed for days at a time making arrival and departure by car difficult…but not impossible. The gym is one of the best hotel gyms I have found anywhere. There’s even steam and sauna available. An annoyance with the basket of snacks in the room with no price card. It was not at all clear that these were not complementary. In fact, nobody could provide me a price list. Minor compared to the overall great experience.
I agree with all recent 5 ^ reviews
Reviewed 5 october, 2021
All recent outstanding reviews are right on. Our visit in May-June was all I could expect in these Covid times. As my partner and I are both Titanium lifetime we were well treated as were all guests. Breakfast was excellent with as many choices as we could desire. Lunch-Dinner menu was not long, but all we tried was excellent, although Sunday brunch was rather so=so. Sorry I did not meet manager to express our thanks for all the good services. We look forward for our month stay in November-December for a work (him) pleasure (me) stay